TMC (News - Alert)'s Techfast newsletter for Thursday, January 22, 2015:

Telemarketing Challenge: Can Customers 'Revoke' Permission to Call Them?

Courts say ‘Yeah, they can; deal with it.’

IVR Plays Vital Role in New Telehealth Monitoring Effort

Consumers can save by dialing instead of in-person visits

Cloud-based Workforce Management Expands Call Center Labor Options and Reduces Costs

Choices galore as cloud usage gains traction.

2015 Trends to Drive Call Center Scheduling Strategies

New Year brings new options.

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