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December 24, 2014

Workforce Management Helps Your Small Business Run Smoothly

By Linda Caudle, Director of Marketing, Envision

Contact centers are the front line of customer service in many businesses, the place where first impressions are made and strong customer relationships are formed. Knowing the importance of customer-agent interactions, businesses are increasingly searching for ways to optimize contact center processes. That’s where workforce management, a set of solutions that accounts for all possible variables, comes in.



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