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December 17, 2014

The Right Contact Center Software Puts Work at Home Agents Within Your Reach

Do your supervisors feel that they have limited visibility into activity and performance for work at home contact center agents? Although that is an understandable problem, it is also a correctable one. Best-in-class contact center software allows managers to create customized programs that allow them to coach and evaluate agents as if they were sitting just a few feet away.



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