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November 12, 2014

Is Your Communications System Ready for the Hectic Holidays?

By Michelle Accardi-Petersen, Chief Marketing Officer

It's hard to believe, but Thanksgiving and Black Friday (News - Alert) are almost here. And once they arrive, the holiday season is in full swing until the first of next year. Whether your objective is to get the marketing division together with the C-suite to plan a holiday campaign, handle a huge bump in customer calls in your contact center, or update your inbound call routing to reflect holiday hours or inclement weather impact, communications are critical during busy season.



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