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September 19, 2014

NetSapiens Gives SMBs an Edge in the Tech Playing Field

By Michelle Amodio, TMCnet Contributor

Small and medium sized service providers have unique challenges when it comes to offering their goods. Because they do not operate the same way large-scale businesses do, their needs, while perhaps less complex, need to keep up with their larger counterparts in the competition.



SMBs usually don’t have large cash reserves, dedicated research departments, fully-staffed IT functions, strategic planning functions, etc., to address challenges or opportunities, so their resources are extremely limited. On top of limited resources, this group of businesses find challenges in marketing and working their back office.

This is where NetSapiens (News - Alert) comes in. The company offers platforms for niche service providers by giving them the tools to offer the best of the best in technology while allowing these types to compete in a crowded market place. With NetSapiens, you can start small and grow from there.

As far as VoIP resellers go, this group of providers play a prominent role in the tech industry, and may provide additional hardware, installation services, consulting, troubleshooting, or other related products or services. Being a reseller means bringing together the most appropriate products to create the best solution to fit customer’s needs.

With NetSapiens, VoIP resellers can meet the market needs, grow their own reseller channels, and have complete control over the network they are offering.

NetSapiens also offers SMBs a way to offer full call center functionality without the large scale operation. Service providers can integrate this solution right into their multimedia offerings without having to give that part of the business away to a larger provider who has all the bells and whistles.

Hear what NetSapiens had to say about the call center industry and its impact on the SMB provider market from this year’s ITEXPO (News - Alert) Las Vegas:




Edited by Maurice Nagle
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