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June 05, 2014

Mitel Unveils MiCloud Enterprise UCaaS Cloud-based Communications Solution in UK

By Shamila Janakiraman, TMCnet Contributor

With new strides being made every day in the technology field, it is necessary for organizations to keep abreast of the fast changes. With every new technology, the amount of accumulated hardware keeps increasing. Every office owns unused phones, licenses for various software and hardware. With changes and upgrades, expenses also keep increasing. There is a need for a totally flexible communications solution in the cloud.

Mitel (News - Alert) a specialist in providing business communications has launched the MiCloud Enterprise UCaaS, which will serve the needs for a fully-featured cloud-based communication solution for organizations in the UK market.

The MiCloud Enterprise UCaaS is a white label solution that can be offered by partner firms to customers in order to enhance the value to their customer solutions, using their own brand name. Mitel will take care of the data center management functions for the partners. This includes those partner firms that may offer their own connectivity solutions, without using the services of other cloud providers.

Mitel partners can now deliver a flexible solution to customers who can cost effectively connect employees, partners and customers by leveraging a full business communications suite. The communications suite includes all critical elements such as corporate directory, presence, chat, audio, video and Web collaboration, all offered in a subscription-based model.

MiCloud Enterprise UCaaS will be offered by several Mitel partners including Olive Communications, UniComm Ltd, 4Sight Communications Ltd, Denwa Communications, Arden Telecom, and many others.

According to Graham Bevington, executive VP, international markets, all IT providers strive to offer cloud communications solutions like UCaaS, which will enable channel partners to adopt a proven cloud-based solution and also eliminate the risks of huge investments.

The new solution will allow Mitel’s channel partners to focus on their core competencies and value-added services like understanding the customer requirements, configuring the service and managing the ongoing relationship.




Edited by Alisen Downey
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