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April 17, 2014

Ready for Contact Center Spring Cleaning?

By Linda Caudle, Director of Marketing, Envision

It's time to clear the dust away from your customer service strategy and usher in some fresh new habits to start the new season. After all, recent research from McKinsey indicates that 70 percent of purchasing experiences are based on how a customer feels they are being treated.



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Edited by Gerald Baldino
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