The success of your business is primarily driven by one thing: its ability to deliver exceptional customer service. It’s why 81 percent of customers are more likely to give a company repeated business after good service and why the majority of customers admit that they have made a purchase from a company’s competitorafter experiencing poor service.
It's simply undeniable that today's 21st centry customers deserve access to communications platforms that have the richest features, strongest reliability and are adaptable enough to keep up with today’s rapid technological pace and market demand. As such, it’s only natural that IT execs eventually reach a fork in the road where they must confront the inevitable: Is the company’s existing infrastructure cutting it or would it be best to do a clean sweep?
Given today’s increasingly expanding world of telephony, there are more options than ever before for IT execs. When you consider the benefits of hosted telephony infrastructure, however, the choice becomes less difficult. The results of a brand new survey commissioned by 451 Research (News - Alert), Uptime Institute and the Yankee Group titled, “Hosting and Cloud Study 2014” only proves further why hosted services are a no-brainer for forward-thinking businesses: