For some time now, business communications have meant corresponding over standard desktop PCs, but this is no more thanks to the continual advancements being made in virtualization and cloud-based functions. Today – thanks to these advancements – businesses are finding that it’s easier than ever to go mobile, dealing with issues on their mobile phones and tablets. These advancements can do a great deal to assist the contact center.

Contact centers around the world are currently leveraging the power of the cloud to better share and store data and information, thus improving communication between co-workers and partners alike. Salesforce, a proud Vocalcom partner, has been working to make the deployment of CRM applications easier than ever with its Open CTI (News - Alert) (computer telephony integration) technology, ensuring that companies avoid desktop adapters and communicate directly with by utilizing the market’s most powerful cloud solution.