We’ve all heard the phrases “Please bear with me while I update our files,” or “Sorry, our system is slow today.” How about, “I’m researching that for you, please hold,” or “There’s going to be silence on the line for about a minute, okay?”

As a call center leader, manager or specialist in the field of customer satisfaction, you may be squirming in your seat while reading these because you know all too well that your customers have heard every one of these lines. Don’t be fooled – these common phrases should not be an inevitable part of your service vernacular. There is a way to eliminate all that embarrassing stopping, starting and delays that keep customers waiting: unified cloud communications in Salesforce.

This all-in-one cloud-based solution offered by Vocalcom unifies all incoming communications into a single queue no matter the channel, then routing them to the best service reps based on agent skill and customer need.