Just like every other business under the sun, the cloud contact center relies on its customers for ensuring long-term continuity and profit. This is why among every single aspect of running and developing a successful enterprise, maintaining and improving customer service is perhaps one – if not the most – important thing for a company to pour its resources into. As we all know, the customer service landscape is far-reaching and all-encompassing, and so one of the best ways to assess the current state of a company’s customer service infrastructure is to break it down into multiple pieces. This way, business leaders and decision makers can examine each on an independent level.