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September 10, 2013

Do You View the Cloud as Truly Transformational?

By Allison Boccamazzo, Content Producer

One big concern for call centers entering the cloud is the issue of security. Knowing that your information is stored directly in-house in direct view gives call center managers a certain peace of mind. Even though, there are financial headaches and a lack of connectivity that comes with staying out of the cloud, this is more important so some users.



But, utilizing a call center application like customer relationship management (CRM), you’ll see a plethora of benefits – all which will become clearer by the day. Let’s take a look at some statistics about the future of cloud computing, as well as how industry leaders are making the most of the cloud experience.

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Edited by Ryan Sartor
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