Vocalcom takes pride in providing the market’s most advanced and disruptive virtual call center solutions, designed to empower users with the tools they need to go above and beyond the typical social media customer support. However, even in 2013, there still seems to be some doubts about social media implementation. In an effort to break these boundaries, let’s take a moment to break down some of the more common questions regarding the importance of social media for your business, as well as what may be preventing your company from realizing its full potential. Let’s start by exploring what’s standing in the way of your company and the great social customer service it should be consistently delivering.