The consumer inside of us all would love to complete the entire shopping experience in-store without the help of a single salesperson. Thanks to in-store kiosks, this is absolutely possible. Today’s advanced call center solutions encompass multiple ways of innovatively connecting and engaging with customers, and in-store kiosks are at the front line of doing so.
The technology is a relatively new introduction to the world of customer service. So, what is it? It’s a small, freestanding unit located within a store on the sales floor that displays information to customers as they walk by. This could include information about your newest product; it could detail a limited time sale; or it could display any other relevant information customers need to help amplify their overall shopping experience.
Edited by Ryan Sartor