Though the technology first arrived on the scene in 1998, IP Private Branch Exchange (PBX (News - Alert)) telephony systems have evolved to the point where businesses that utilize them stand to realize a lot of efficiencies and advantages simply not possible with legacy phone systems.
The technology is now standard, according to Chris Trittin, North American Sales Manager at Grandstream, who discussed IP PBX systems and how businesses stand to benefit from their implementation at ITEXPO (News - Alert) today.
“IP PBX takes all the disparate technology in your business and brings it under one roof,” Trittin said.
What does he mean? Harnessing the power of the Internet, IP PBX technology allows businesses to link together their fax, phones, IP cameras and more. Mobility is extremely important in today’s marketplace, and IP PBX technology gives employees the tools they need to be successful while on the move.
With voicemail to e-mail, find me/follow me, video conferencing, calling recording features and more, employees out in the field can still access important work-related materials. They don’t have to wait until they get back in the office to receive and respond to messages. If a client calls an employee in her office and she’s across town leaving a meeting with another client, calls can automatically be forwarded to her cell phone and she’ll be able to address that client’s concerns immediately.
“From a productivity standpoint, it makes your life a lot easier,” Trittin said.
IP PBX offers businesses a variety of benefits, including substantial cost savings, according to Trittin. Because calls are routed through the Internet, the price of long distance and international calling is significantly reduced. Rather than ever considering that a call with an international client is possibly becoming too long and might negatively affect your bottom line, IP PBX technology gives decision makers the comfort they need that allows them to not worry about time spent on the phone at all.
Businesses with offices in multiple locations also stand to benefit from adopting IP PBX technology in terms of connecting disparate employees.
“It allows all these different locations no matter where they’re located to appear like they’re under one roof,” he said.
Customers calling a branch with a New York City area code might actually connect with employees based out of Pennsylvania without knowing the difference. At the same time, an employee working out of an office in San Francisco can connect with an employee in Minneapolis by simply dialing an extension.
“PBX has come a long way from simply connecting and disconnecting calls,” Trittin explained.
IP PBX gives employees access to more communication options and more voice options, and when integrated with unified communications, provides one platform to handle all of the different channels. Businesses that adopt an IP PBX solution—which can be hosted or on-premise—benefit by future proofing their companies, as the system can be easily scaled to meet changing needs.
Decision makers who have determined that IP PBX is right for their business should consider the total cost of ownership, bundled features, cost and ease of customization, user and tech support available and reliability of a potential provider when determining whether a hosted or on-premise solution best fits their business needs.
Edited by Alisen Downey