They say what happens in Vegas stays in Vegas, but not for Phone (News - Alert).com – a provider of hosted PBXs for the small- to medium-sized business (SMB). The company was excited to divulge all about its newest ventures in the hosted telephony and business phone system space, as well as top challenges being specifically faced by small businesses today, at ITEXPO (News - Alert) Las Vegas 2013. Phone.com’s (News - Alert) Joel Maloff (News - Alert) took some time to educate us about what the company is doing in the space and how it is catering to the needs of the small business.
There are a plethora of challenges being faced by the small business today. Consider the small office/home office (SOHO) or the business with only 15-20 employees, where the need for a customized, reliable communications system is undeniable. “We believe that this is an underserved market,” Maloff explains, “We are focused on providing high quality, appropriately valued solutions for this market.”
One example Maloff cited was the entrepreneur of a start-up. This individual is trying to strike a balance between complying with tight budgets and accelerating business. A hosted solution means no CAPEX (as there is no hardware on their side) as well as easy flexibility, geographic support, remote configuration and, of course, significantly reduced costs.
And for the small business looking to acquire national or global top performers while at the same time maximize uptime, a hosted phone solution is key, as the technology keeps communications steadfast and flowing with advanced capabilities like call forwarding, which ensures that all important calls are answered – even during downtime.
Small businesses need a solution that will grow with them, Maloff reasons, explaining, “From a start up or small business perspective, [a hosted option] is a more elegant solution because it doesn’t obligate them to invest in something they can’t afford.”
“We are a true mix of very young, very energetic, very capable people,” Maloff notes. However, driving this passionate and high-spirited energy is a team of highly experienced and seasoned professionals who are empowering today’s small businesses with what they need to exceed. It is this mentality that has kept Phone.com (News - Alert) at the forefront of innovation. Be sure to watch out for some new reveals from Phone.com in the near future. “This is an exciting time for us,” Maloff explains.
Maloff will also be speaking tomorrow, August 27, during two Cloud4SMB Expo sessions: “Cloud-based Phone Service for SMB Growth” from 11-11:45 AM and “Business Continuity Strategies Leveraging Cloud” from 12:45-1:30 PM.
Edited by Allison Boccamazzo