Established in 2010 and catering to the S&M business communication market with its robust suite of products ranging from IP PBX (News - Alert) and IP phones to VoIP PBX and PBX, ZYCOO Co., Ltd realizes that voice over Internet protocol (VoIP) is now the standard business communications platform leveraged all over the world. Through continuously forming strategic partnerships due to its overall flexibility, it also powers various embedded hardware boards for ODM customers that are designed from the ground up to meet their individual needs.
Recently, ZYCOO’s International Marketing Director, Ling Fu, sat down with TMCnet to discuss current and increasingly popular trends revolutionizing not only the VoIP space but also business operations overall, as well as the reasoning behind the need to attend this year’s ITEXPO (News - Alert) Miami 2013, taking place from Jan 29-Feb. 1 in Miami, Fla.
As most things are hosted via the cloud these days, Fu strongly believes that this is one next-generation offering that will continue to see rapid adoption in the near future. Not only does the cloud enhance scalability in companies throughout the world, but it reduces costs and drives efficiency due to the fact that employees can access important information no matter the time or day. Video conferencing is also becoming increasingly important to organizations as it allows for much higher quality communication to occur between geographically separated workforces, allowing employees to actually see the person they are speaking with that is physically located thousands of miles away.
Additionally, social media is changing the way in which ZYCOO interacts with its customers. According to Fu, “It is helping us to find and contact customers more easily; essentially communications can now be completed multidimensional.” A high level of tech support is readily available to those who purchase the firm’s products as well which help to ramp up the customer experience significantly.
A major factor assisting the company in expanding its footprint besides offering an unparalleled level of on-demand assistance is unified communications and VoIP, both of which have now moved beyond the early adopter phase into the mainstream. Yet, sometimes issues still arise when businesses begin to first implement these solutions. So, she recommends that before adopting UC and VoIP, “they need have a clear plan to handle possible issues that could potentially arise during the transition period.”
Video communications is also going to be utilized by various industries in the New Year as more customers are now seeking the capabilities powered via this channel, Fu noted.
As technology is ever-changing, key conferences are needed to inform the masses about the benefits they can see when transiting to these newly introduced products, solutions and applications. And that is the reasoning behind the semi-annual ITEXPO show, touted as the ideal meeting place for technology buyers, resellers, manufacturers, thought leaders, sellers and really anyone who is interested in the evolution of the tech space. ZYCOO will actually be exhibiting at the show in booth # 1001, where it hopes to find better distribution channels and partners, further develop its IP PBX—CooVox Series, and grow the ZYCOO brand.
To see the intuitive portfolio first hand, be sure to stop bye and say hello. Knowledge is power and with a tan to boot, what could be better?
To find out more about ZYCOO Co., Ltd, visit the company at ITEXPO Miami 2013, taking place Jan. 29- Feb 1, in Miami, Florida. For more information on ITEXPO Miami 2013, click here.
Edited by Rachel Ramsey