INOC, a provider of intelligent, customizable, real-time network operations center (NOC) monitoring services, had a lot to say this week at the New York-based Telx Marketplace Live event, where TMC (News - Alert) sat down with CEO Prasad Ravi to discuss what’s to come for the company.
When working in the fiber and network monitoring business, it’s crucial to deliver the access that users expect. In light of this, Ravi explained that INOC’s goal is simple: When something goes down, it’s their job to get the network up as quickly as possible. The company’s management and monitoring solutions dominate this challenge by ensuring connectivity within five minutes of a failure, of which Ravi explained the company needs a priority service level agreement (SLA) to do so.
The telecom space in general may seem to be a bit outdated, but as the increasing demand for low latency continues to define the industry, it’s not acceptable to simply acknowledge the problem. It must be fixed, and that’s exactly where INOC’s priority SLA comes into play.
The company, whose main client base is held in the United States, also added that with enhancements being made to Ethernet exchange, it’s becoming easier to more seamlessly and quickly connect across the nation – for example, from Chicago to New York – while maintaining the same level of service.
One trend Ravi sees proliferating in the near future includes gaming, which, as it grows increasingly complex, requires faster response times for defective problems to better free up network congestion. Improving network performance in light of the growing adoption and sophistication of gaming will continue to be seen for quite some time, and hopefully they will grow together.
In 2013, Ravi said that INOC has a few plans up its sleeve, including a new Web portal for increased visibility to be launched within the next three months, which will ultimately provide real-time visibility into applications being performed. Additionally, every business today wants a slice of the mobile pie, and INOC is no exception. Due to this, the company further plans to capitalize on the success that mobility has been driving by deploying a mobile app to give consumers this same visibility in a more portable, convenient way.
Earlier this year, the company expanded its Madison network operations center to better support customer growth, improve its workflow and enhance its communications between service turn-up and 24x7 support teams. With the completion of its Madison NOC (News - Alert) facility, the company found it could better support new clients as well as growth from existing ones. This expanded center doubles in size when compared to its previous facility, improving workflow between various support groups and the NOC.
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Edited by Brooke Neuman