In the wake of destruction caused by superstorm Sandy, thousands of people are left without homes, cars, power, Internet or cable. Companies all over the U.S. are putting in efforts to help those affected on the East Coast in any way they can.
To make sure customers can stay in touch, AT&T and T-Mobile (News - Alert) have entered into an agreement to enable roaming on their networks to customers of both companies in those heavily impacted areas, where capacity is available and for subscribers with a compatible device.
AT&T (News - Alert) and T-Mobile customers will be able to place calls just as they normally would, but their calls will be carried by whichever network is most operational in their area. This will be seamless for AT&T and T-Mobile customers with no change to their current rate plans or service agreements even if the phone indicates the device is attached to the other carrier’s network.
AT&T is the first private sector company in the nation to receive disaster preparedness certification under the Department of Homeland Security Voluntary Private Sector Preparedness Program. Since 1991, AT&T has invested more than $600 million in its Network Disaster Recovery function – one of the industry’s largest and most advanced disaster response programs – to help ensure the flow of wireless and wireline communications during emergencies.
The NDR arsenal of equipment includes more than 320 technology and equipment trailers that can be quickly deployed to respond to events, such as hurricanes. The Network Disaster Recovery team works closely with local AT&T network personnel, regional Emergency Operations Centers and Local Response Centers to restore and maintain service until permanent repairs can be made.
To view photos of AT&T’s Sandy relief efforts, visit its Flickr album.
Edited by Allison Boccamazzo