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October 23, 2012

NCR Ranked Top IT Service Firm Among Multiple Industries by Gartner

By Erin Harrison, Executive Editor, Cloud Computing

On the heels of posting strong third quarter results, IT services firm NCR Corporation has been named by Gartner (News - Alert) as the global market share leader in retail industry product support for 2011 based on product support revenue analyzed by the IT research firm.

In addition, Gartner ranked NCR third worldwide in financial services product support revenue, and eighth worldwide across all vertical markets in hardware maintenance and support revenue – which is a testament to NCR’s business model, according to NCR Executive Vice President and Chief Quality Officer Peter Dorsman.

“As the number one provider of retail IT services, according to Gartner, NCR is bringing industry leading knowledge and experience to our customers,” Dorsman said in a company statement. “This recognition is a demonstration of the power of NCR’s business model, and our relentless focus on quality, customer satisfaction and delivering next-in-class services to our customers around the world every day.”

Dorsman said NCR’s continued strong ranking is indicative of its focus on service innovation, including NCR Predictive Services.

“Unlike other offerings that proactively monitor for business disruptions and then react, NCR Predictive Services is the first managed service that will predict failures on these terminals before they happen and dispatch technicians before consumers are impacted, NCR said in a statement.

NCR said it performs 11 million service actions per year and maintains more than 2 million points of service worldwide. NCR provides value added services to 19 of the world’s top 20 banks, seven of the top 10 retailers, eight of the top 10 telecom firms and three of the top five airlines.

Earlier this moth, the Duluth, Ga.-based company posted its third quarter results, reporting revenue of $1.44 billion increased 6 percent from the third quarter of 2011.

“Steady execution during the third quarter resulted in solid financial results keeping us on track to deliver in line with our full year financial and business objectives,” Bill Nuti, chairman and CEO of NCR, said in a statement.

NCR officials expect full-year 2012 revenues to increase in the range of 11 to 13 percent on a constant currency basis compared with 2011.




Edited by Rich Steeves
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