A communication platform allows you to be more productive, increase revenue and improve customer service. Many organizations have virtualized voice as part of their unified communication portfolio, but it’s not always optimized to take advantage of the full capability of the system in place.

Mitel (News - Alert) and SDG have come together to apply VMware’s virtualized voice solution to the desktop and bring real time voice applications for organizations who can use this technology in the virtualization arena.

A virtualized desktop is able to eliminate the operating system, configuration setting and other applications that have run on personal computers in the past, and use the internet via the cloud to gain access. Beside the cost saving measures, a centralized management system gives the organization the flexibility to grow and adapt to changing environments faster.

Specialist Distribution Group (SDG) is a specialist in select technologies in Europe with international coverage of 47 territories. It provides services that allow organizations to deliver different solutions to their customers by making the adoption of technology simple and effective.

“We can now offer our virtualization partner community the opportunity to bring new solutions and services into their stable, using their existing skills in the virtualization arena," said Lee Driscoll, Business Unit Director of SDG.

Voice-enabled virtual desktops benefit the IT department by having a centralized administration with software upgrades that are easy to implement and increased data and application security. It also means fewer hardware upgrades for the people in the organization that use PCs, saving a considerable amount of money.

The business user will benefit from a platform which allows you to communicate, work and collaborate from anywhere without worrying about hardware and software configurations every time you want to talk to someone.

The organization will see better security and data integrity as well as the continuity of the business, as disaster recoveries will be faster and easier. All of these benefits come with much lower operating and capital expenses.

Mitel provides unified communications and collaboration software with solutions and services that make it possible to conduct business anywhere using a single cloud-ready software stream. The platform is designed for full flexibility, freedom and simplicity to support virtually any working environment. The system is used in over 100 countries by organizations in different industries.

“The company's expertise, expansive channel and strong software focus make them an ideal partner for Mitel, helping us to bring our game-changing virtualized UC offering to IT decision makers across EMEA," said Graham Bevington, EVP of International Markets at Mitel.

Today’s business complexities need a unified communication product capable of handling information overload from mobile workforces, video, social networking and global value chains. The right application will enable an organization to effectively connect and collaborate with everyone seamlessly.

Want to learn more about cloud communications? Then be sure to attend Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.