simplyCT honored for simplifying Call Center Software with its innovative applications portal

Norwalk, CT (July, 30) — simplyCT Virtual Call Center Software announced today that TMC has named simplyCT  simplyAPPS a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.

simplyAPPS serves as a Call Center Software Portal and unites the user experience with our easy to use tools. Through this portal, the entire Call Center workforce can easily access, Control and handle the Call Center blended operations from any location at any given time.

simplyAPPS is built on a two-tier concept and ties into the branding of the solution. The first is the management tier that consists of simplyCONFIG simplyWISE, and simplyMANAGE – the tools designed for end-to-end call center configuration, management and supervision.

The second is the workforce tier that consists of core components simplyTALK (Unified Agent Communication), simplyVIEW (the Real-time Activity Wallboard), and simplyREPORT (Call Center Historical Reports).

"simplyCT is a quality and simple-to-use Call Center Software brand," said Hagay Elyakim, EVP Sales & Marketing. "The winning of the 2012 IP Contact Center Technology Pioneer Award with simplyAPPS marks a significant milestone for simplyCT in its continued commitment to the development of innovative Call center Software products. By presenting our new enhanced user experience apps portal, we are fulfilling our commitment to bring simplicity to the industry."

The 2012 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service. 

“Technology is the key to the success of any contact center. This award program acknowledges the achievers in the advancement of contact center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC (News - Alert).  

“TMC is pleased to honor simplyCT.com with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.

Winners of the IP Contact Center Technology Pioneer Award are published in the July, 2012 issue of Customer Interaction Solutions magazine.

For more information please visit www.tmcnet.com.

About simplyCT
simplyCT.com is a Virtual Call Center software. Based in Manhattan, NY, simplyCT innovative end-to-end web application enables businesses to launch a simple out-of-the-box cost effective call center software solution according to their business needs. simplyCT.com enhances the customer experience through highly effective multi-communication channels and features inbound, outbound and blended queues. simplyCT.com affordable an reliable software powers the call center with flexible functionality that supports businesses in providing high standards of service to their customers.

By signing up with simplyCT.com , more and more companies are benefiting from the clear advantages offered by a cloud based call center software.

About Customer Interaction Solutions 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  

About TMC
TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

simplyCT Contact
Hagay Elyakim           
EVP Sales and Marketing
855.543.3989
[email protected]

TMC Contact 
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
[email protected]