Norwalk, CT (May 29, 2012) —Today, TMC, a global, integrated media company helping clients build communities in print, in person and online, announced its founding magazine Customer Interaction Solutions marked its 30th anniversary this year and will honor the hallmark with a special anniversary edition. Launched in 1982 as Telemarketing magazine, Customer Interaction Solutions is the premier publication covering contact center, CRM and teleservices industries.
Customer Interaction Solutions has been the voice of the telesales and teleservices industries since its launch three decades ago. Under the guidance and vision of Nadji Tehrani, TMC’s (News - Alert) founder and Chairman, the pages of the magazine have tracked the evolution of the contact center through technological advancements that revolutionized the way companies interact with their customers and potential customers. Tehrani founded the magazine on a hunch with no previous experience in “electronic marketing”. He coined the term “telemarketing” and was recognized by the ATA Hall of Fame in 2005 as the “Teleservices Industry Founder, Leader and Visionary” and “Father of the Contact Center Industry”.
“Since the inception of this publication in June 1982, our paramount objective has always been to provide unbiased, useful and practical information to our readers. In short, we have taken the responsibility of educating the industry seriously. I feel that this explains the enormous respect that the industry has for TMC, Customer Interaction Solutions and the hardworking employees of TMC for having done such an outstanding job over the last 30 years to lay the foundation for our great multibillion dollar call center, CRM and contact center industry,” stated Nadji Tehrani.
The anniversary issue of Customer Interaction Solutions will feature a timeline of the evolution of the communications market over the past thirty years. From days of punch cards and mainframes through today’s social networks, this retrospective will play homage to how far the industry has come in the last three decades.
The tribute will also include a reflection of years past from the people that have contributed to its success. Editors including Greg Galitzine (News - Alert), Tracey Schelmetic, Linda Driscoll, Tim Searcy and others will provide their own take on the evolution of the industry.
Reaching as many as 250,000 readers each month, Customer Interactions Solutions presents forward-thinking, unbiased editorial coverage of the CRM and contact center market. This year, the magazine has expanded coverage to include customer engagement with a perspective on the impact of social media and customer experience management in the contact center.
“We are excited to be celebrating the 30th anniversary of Customer Interaction Solutions. We have exciting news about the future of the magazine as we continue our commitment to the communications industry. I am very proud of its success and look forward to the future of our founding magazine,” Rich Tehrani, CEO, TMC.
“Customer Interaction Solutions provides the resource to allow business decision makers to determine what is right for their company. As such it is our mission and responsibility to provide unbiased information about the technologies available to allow our readers to make educated business decisions and in turn improve their bottom line,” stated Tehrani continued.
Ensure you receive this 30th Anniversary issue by subscribing today.
For more information, please visit www.tmcnet.com.
About Customer Interaction Solutions
Celebrating its 30th anniversary, Customer Interaction Solutions (CIS) magazine continues to pioneer the CRM call center industry. Our commitment to the industry is steadfast as we incorporate customer engagement into the features of every issue. Insights into how customer experience management and social networks impact the contact center market.
CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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Edited by Brooke Neuman