Norwalk, CT (July 21, 2011) - TMC, a global, integrated media company helping clients build communities in print, in person, and online, announced today the launch of its 2011 TMC Social CRM Award, sponsored by Customer Interaction Solutions.

The Second Annual TMC Social CRM Award is seeking nominations for this elite list of the best social media applications. Consideration for the award will include companies which provide social media applications, services, sites, techniques, tracking solutions, and case studies.

The growing importance of the social channel is prompting innovative solutions to enable organizations – including contact centers, enterprises, etc - to fully tap into its potential as a CRM, voice of customer, brand management, lead generation/qualification, collections and HR tool.

Facebook, LinkedIn, MySpace, Twitter (News - Alert) and corporate sites like TripAdvisor have become the most innovative tools in communication between customers, employees, suppliers and companies. The functionality of these technologies truly replicates how people actually interact: by listening, engaging and then passing information on to others. The social channel provides the electronic equivalent of face-to-face group conversations.

“Social media is transforming how business communicates with customers and this transformation of communications is quite real as evidenced by the adoption of Facebook (News - Alert) and Twitter by customers and corporations. To recognize and encourage the evolution and advancement of social communications, TMC is proud to announce its Second Annual TMC (News - Alert) Social CRM Award,” said Rich Tehrani, TMC CEO. “Awards will be granted to those companies who demonstrate innovation as well as the ability to improve social media communications.” 

Winners of the 2011 TMC Social CRM Award will be announced on TMCnet.com as well as published in the October 2011 issue of Customer Interaction Solutions.

Learn more and apply. Early-bird registration is due August 9, 2011. Final deadline to apply is August 30, 2011.

For more information, please visit http://www.tmcnet.com/.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.cismag.com/.  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. 

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO (News - Alert) West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List.  TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance, MSPWorld and more!   Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:
Jan Pierret
TMC
Marketing Manager
203-852-6800, ext 228
[email protected]