[March 23, 2018] |
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JM&A Group Celebrates Forty Years of Growth, Strategy and Innovation
Following an all-time record fourth quarter, JM&A
Group now has even more to celebrate as 2018 marks the launch of its
40th anniversary.
This press release features multimedia. View the full release here:
https://www.businesswire.com/news/home/20180323005361/en/
Associates at JM&A Group have celebrated many milestones and accomplishments over the years. In 2018, they celebrate 40 years of these successes. (Photo: Business Wire)
Recognized as one of the leading finance and insurance (F&I) providers
in the automotive industry, JM&A remains committed to increasing
dealerships' bottom-line profits through a menu of F&I products, fixed
operations support, and innovative training opportunities through its
Performance Development Center (PDC).
"The auto industry continues to move towards a more mobile experience in
all aspects of the vehicle purchasing process," said Forrest Heathcott,
president of JM&A Group. "For the past 40 years, JM&A has been a trusted
and valued automotive partner. Our success is made possible by our
ability to innovate and remain nimble, ensuring that we adapt to the
ever-changing needs of our clients and their customers."
A subsidiary of JM Family Enterprises, Inc., JM&A initially formed in
1978 as Tender Loving Care to provide dealership partners with extended
warranty contracts. What began as an operation with less than 10 people
has evolved into an automotive industry giant with nearly 750 associates
serving 3,700 dealers nationwide. JM&A is comprised of four companies:
Fidelity Warranty Services, Inc., established in 1978; Jim Moran &
Associates, Inc., established in 1982; Courtesy Insurance Company
established in 1987 and; Fidelity Insurance Agency, Inc., established in
1988.
Over the course of the last 40 years, JM&A has grown into a top F&I
provider and resource for dealers, accomplishing various milestones
along the way, including:
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1978 - Tender Loving Care corporation forms, which later becomes
Fidelity Warranty Services, a division of JM&A.
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1987 - Fidelity Warranty Services and Tender Loving Care exceed one
million contracts.
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1997 - JM&A's Performance Development Center is established to support
te training needs of dealer's F&I Departments.
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2004 - JM&A Group is awarded the J.D. Power Award for Highest Dealer
Satisfaction based on the Dealer Contract Satisfaction Survey.
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2014 - JM&A Launches eContracting efforts; Kia extends its agreement
to use JM&A's F&I products branded under the automakers name.
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2017 - Dealer Source (News - Alert) portal launches. Dealer Source was created to
speed up online transactions and enable complete functionality on any
mobile device and multiple browsers; JM&A forms partnership with Volvo
and Sonic Automotive.
Looking towards the future, JM&A is focused on bridging the gap between
virtual and in-person experiences. During the last 40 years, JM&A has
accumulated a database of information to use for what the company is
calling a Product Recommendation Engine. While using this tool,
consumers will be prescribed F&I products based off behaviors learned
through data collection. Data will also be used to create automated
claims adjustments that can be accessed virtually, eliminating in-person
customer service and creating more efficient experiences. JM&A is
focused on the continued success of its dealerships and is committed to
the development of strategic solutions that will transform the processes
and technologies of auto retailing in the digital space.
About JM&A Group
JM&A
Group, a leader in the F&I industry for over 40 years, serves more
than 3,700 automotive dealerships nationwide. Comprised of Jim Moran &
Associates, Inc. (JM&A), Fidelity
Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and
Courtesy Insurance Company, it provides a variety of products and
services such as F&I training and consulting, vehicle protection plans,
used vehicle certification programs, pre-paid maintenance plans and GAP
programs. Additionally, the company has nearly 750 associates, including
a dedicated sales force of 300+ associates who support process
implementation for dealer operations and digital sales strategies. JM&A
Group is a division of JM
Family Enterprises, Inc. a diversified automotive corporation
headquartered in Deerfield Beach, Fla. JM Family is ranked No. 20 on Forbes'
list of "America's Largest Private Companies" and ranked on FORTUNE®'s
100 Best Companies to Work For® list for the 20th consecutive year. For
more information about JM&A Group's products and services, contact us at
1-800-553-7146 or visit us online at www.jmagroup.com.
About Fidelity Warranty Services
Fidelity
Warranty Services, Inc. is one of the nation's largest independent
providers of automotive finance and insurance (F&I) products. With over
40 years of experience in the F&I industry, FWS provides extended
service and pre-paid maintenance contracts for vehicles to more than
3,700 automotive dealerships nationwide, representing virtually all
manufacturers. FWS has continued to meet the Better
Business Bureau accreditation standards and receive an A+ rating,
its highest grade based on customer satisfaction surveys, financial
standings and its commitment to making good faith efforts to resolve
consumer complaints. The company is a division of JM
Family Enterprises, Inc., a diversified automotive corporation
ranked No. 20 on Forbes' list of "America's Largest Private
Companies." JM Family is also ranked No. 51 by FORTUNE® as one of the
100 Best Companies to Work For®, its 20th consecutive year on
the list.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180323005361/en/
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