[February 19, 2018] |
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EasyVista Exhibits at Pink18 Showcasing an Innovative Self-Help Product to Power a New Generation of IT Self-Service
EasyVista Inc., a global leader in IT Service Management software,
showcases its new product, EasyVista Self Help, at Pink18. The
new product has proven to dramatically reduce requests and increase user
satisfaction by empowering users to solve their own issues with an
interactive experience. Going beyond what a traditional knowledge base
allows, EV Self Help uses dynamic decision trees that delivers answers
in a more natural, logical way on desktops and mobile devices. These
intelligent knowledge processes can be integrated into portals and
virtual assistants, or chatbots, to enhance the self-help experience.
"Experience with our EV Self Help customers demonstrates that we can
reduce service desk calls by 30% if we deliver intelligent knowledge
flows for frequent questions or problems that the service desk
receives," said John Prestridge, Senior Vice President of North America
and CMO of EasyVista. "We are very enthusiastic about the value we can
deliver to our customers with EV Self Help, powering a new generation of
self-service with a proven solution for capturing and delivering
knowledge to employees."
Learn more about EV Self Help at www.easyvista.com/product/self-help.
EasyVista is also offering a ticket reduction challenge at booth 200
during the show, challenging IT organizations to reduce calls by 20% in
the first 90 days by providing a better knowledge experience for
self-service users with EV Self Help. Visit www.easyvista.com/ticketreduction
to learn more.
In addition to highlighting EV Self Help at the conference, EasyVista
will be showcasing EV Service Manager, its proven ITSM platform that
provides ITIL-based automation to more than 1,200 customers in over 50
countries. EV Service Manager combines powerful automation with the
ability to deliver people-centric user experiences including portals,
dashboards and apps, making ITSM easy for everyone across the
organization.
While at Pink18, there will be two informative breakout
sessions presented by Justin Roux, EasyVista's Director of Product
Marketing & Program Management.
Using Artificial Intelligence To Take User Experience To The Next
Level
Monday, February 19 at 1 p.m.
Five Self-Service Building Blocks To Increase Adoption & Prepare For
The Future
Tuesday, February 20 at 11:45 a.m.
About EasyVista
EasyVista simplifies IT Service Management by making it easy to deliver
and easy to use for today's enterprise. EasyVista's service management
platform was created to help companies automate and personalize service
delivery to improve IT efficiency and increase staff productivity.
Today, EasyVista helps 1,000+ enterprises around the world radically
improve service user experience, dramatically simplify and accelerate
service creation, and reduce the total cost of IT service delivery.
EasyVista serves companies across a variety of industries, including
financial services, healthcare, higher education, technology, public
sector, retail, manufacturing and more. Headquartered in New York and
Paris, EasyVista is a rapidly growing global company backed by leading
venture capitalists, and traded as ALEZV:EN.
For more information:
View source version on businesswire.com: http://www.businesswire.com/news/home/20180219005510/en/
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