[May 24, 2017] |
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One Call Continues to Pioneer Customer and Patient-Centric Solutions
One
Call Care Management (One Call), a recognized leader within the
workers' compensation industry, today announces its latest innovation,
Relay Transportation - the first offering enabled through the Relay
Solutions Program. Relay Transportation presents a new option for
non-emergent ambulatory transportation through a proprietary, web-based
application designed to provide a seamless experience for claims staff,
nurses and injured workers. More than just technology, Relay
Transportation has a dedicated team to monitor rides in real time and
actively address potential issues that have historically resulted in
missed appointments. This program builds upon the success of One Call's
partnership with Lyft, announced in August 2016.
One Call is committed to investing in innovative technology to make the
lives of its customers and their injured workers easier, while
encouraging healthier outcomes. The combination of One Call's Relay
Transportation solution with One Call's Physical Therapy and Diagnostics
programs delivers unprecedented real-time visibility into an area that
historically had none. One Call's associates can quickly identify
variances to planned transportation and proactively intervene to
reschedule medical appointments and transportation. Delays in
transportation lead to delays in treatment and an increase in healthcare
and indemnity costs.
"Despite $6 billion being spent on healthcare transportation each year,
3.6 million Americans still miss medical appointments due to lack of
transportation," said Joseph McCullough, senior vice president of
product. "One Call developed Relay Transportation to address and reduce
the $150 billion in annual healthcare costs associated with missed
medical appointments, while providing the patient with a quicker road to
recovery."
Relay Transportation's technology-enabled platform improves
transparency, dependability and efficiencies for One Call's customers.
The web-based dashboard allows One Call and its customers to easily
manage requests and actively monitor rides. Relay Transportation has a
flexible infrastructure that enables One Call to connect with customers
and strategic partners, including transportation network companies like
Lyft, through an open application programming interface (API). API
integration is not required to utilize the Relay Transportation desktop
platform or the soon-to-be-released mobile application.
In addition to the mobile app, several exciting releases are planned for
Relay Solutions throughout 2017. Want an exclusive preview of Relay
Transportation? Check out our video here.
About One Call Care Management
One Call is the nation's leading provider of specialized solutions to
the workers' compensation industry. One Call has six locations across
the United States, with its corporate headquarters located in
Jacksonville, Florida. One Call's solutions enable faster, more
efficient and more cost-effective claims resolution with a focus on
injured workers' needs across the continuum of care. One Call provides
reliable, consistent connections to care with expertise in high-end
diagnostics, physical therapy and transportation services,
post-discharge home care and durable medical equipment, dental and
doctor specialty services, complex care management, and the language
services required for today's multicultural workforce. For more
information, visit www.onecallcm.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170524005380/en/
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