[March 24, 2017] |
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T-Mobile Introduces New Network Technology to Protect Customers from Phone Scams
T-Mobile (News - Alert) (NASDAQ: TMUS) began rolling out Scam ID and Scam Block to
customers today to safeguard them from scam calls, which cost Americans
millions of dollars every year. With Scam ID, customers are
automatically alerted when an incoming call is likely a scam. And, when
customers enable Scam Block, T-Mobile will stop scam calls before they
ever reach them. These free new customer protection features are powered
by patent-pending T-Mobile technology built right into the Un-carrier's
advanced network - which also means scam blocking works on every single
phone on T-Mobile's network.
This Smart News Release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20170324005151/en/
T-Mobile Introduces New Network Technology to Protect Customers from Phone (News - Alert) Scams (Photo: Business Wire)
Phone scams come in all shapes and sizes, from the IRS scam to Medicare
cons to "free" travel to credit card scams and countless others. These
phone scams are run by fraudsters who are often armed with robocalling
technology enabling them to target vast numbers of people and make tens
of thousands of calls a minute with the sole purpose of cheating people
and separating them from their money.
"Every year, three out of four people in the US get at least one scam
call-and fraudsters cheat consumers out of more than half a billion
dollars per year! It's insane - so we had to do something to protect our
customers!" said Neville Ray (News - Alert), Chief Technology Officer fo T-Mobile. "So
the T-Mobile team designed a brilliant set of patent-pending
technologies - then built them directly into our network, so there's
nothing customers have to do. No hoops to jump through, no app to
download. Like most T-Mobile technologies, it just works."
Here's how it all works: every time someone calls a T-Mobile customer,
as soon as that call reaches the T-Mobile network, patent-pending
technology analyzes it - in milliseconds - against an advanced global
database of tens of thousands of known scammer numbers. The database is
kept up-to-date in near real-time by analyzing every call that comes
into the network with behavioral heuristics and intelligent scam pattern
detection. When a match is found, the T-Mobile network tags the incoming
call and warns the customer that it's likely from a scammer. Because of
the way T-Mobile's network manages voice traffic, the Un-carrier is
capable of analyzing every call to identify and block scammers.
If a customer prefers never to be bothered by scam calls, they can
simply turn on Scam Block, and T-Mobile will terminate the call before
it ever reaches the customer - stopping the scammers cold. The customer
is always in control and always has the power to decline or block scam
calls.
T-Mobile is enabling Scam ID and Scam Block on a rolling basis beginning
with T-Mobile ONE customers. New T-Mobile ONE customers will
automatically get Scam ID beginning April 5. T-Mobile postpaid customers
can also enable Scam ID for themselves beginning April 5 by dialing
#ONI# (#664#) and pressing the call button in their phone's dialer. To
turn on Scam Block, customers can dial #ONB# (#662#) or, to turn it off,
dial #OFB# (#632#). To check whether Scam Block is on or off, customers
can dial #STS# (#787#).
T-Mobile is part of an industry-wide effort to fight robocalling, led by
Federal Communications Commission (FCC (News - Alert)) Chairman Ajit Pai. Scam ID and
Scam Block stop robocalls for T-Mobile customers in their most insidious
form - phone scams.
To learn more, visit www.t-mobile.com/callprotection.
Enabling Scam Blocking may inadvertently block desired calls. Disable
Scam Blocking at any time. Services expected to be available to MetroPCS
customers later in April. Our intention is to roll out to all remaining
T-Mobile customers over time.
About T-Mobile
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. The Company's advanced nationwide 4G LTE (News - Alert)
network delivers outstanding wireless experiences to 71.5 million
customers who are unwilling to compromise on quality and value. Based in
Bellevue, Washington, T-Mobile US provides services through its
subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.
For more information, please visit http://www.t-mobile.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170324005151/en/
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