[February 22, 2017] |
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Survey: Patients Regard Open Access to Their Medical Records as Critical to Receiving High Quality Health Care
In the era of digital health, patients have very high expectations for
medical information sharing, but they may not be aware of the health
care industry's current limitations. That's according to a new digital
health survey released today by Transcend Insights, a population
health management company. The survey found that a vast majority of
patients (97 percent) believe it is important for any health
institution, regardless of type or location, to have access to their
full medical history in order to receive high-quality care.
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Transcend Insights Survey (Photo: Business Wire)
Patients were also asked to rate factors that are most important to
receiving personalized care. Top priorities for patients included having
access to their own medical records (92 percent) and the ability for
care providers to easily share and receive important information about
their medical history-wherever they needed treatment (93 percent).
Are these demands being met? The survey suggests that there could be a
significant gap between the level of information sharing that patients
expect and what is possible today. While the health care industry has
undergone rapid digitization in the last decade, effectively sharing
medical information and communicating across many different health care
information technology systems - often referred to as interoperability -
has remained elusive.
According to a recent
interoperability study conducted by the American Hospital
Association, only a quarter of all hospitals are able to functionally
exchange (find, send, receive and use) clinical information with
external providers. Another
study published in the Journal of the American Medical Association
found that only 34.8 percent of specialists receive information about a
patient from their referring primary care physician (PCP), even when the
PCP attempts to share patient records. In other words, data is not
traveling with patients despite the importance that they place on open
access to their information.
"As an industry, the time has come to move beyond viewing
interoperability as a philosophical challenge or a problem that we'll
eventually get our arms around," said Thomas J. Van Gilder, MD, JD, MPH,
Chief Medical Officer and Vice President of Informatics (News - Alert) and Analytics at
Transcend Insights. "This survey shows us that patients see strong
information sharing as an essential element of high-quality care. It's
time that we live up to those expectations by giving care providers and
health care systems the tools they need to stay connected around patient
care."
The Transcend Insights survey also suggests that patients may be giving
the benefit of the doubt to their care providers when it comes to data
sharing and the ability of their medical records to travel with them.
When respondents were asked whether or not their doctors could easily
share and access important information about their medical history -
whenever or wherever they needed care-72 percent of patients believed
that this is in fact happening. Unfortunately, due to ongoing setbacks
in connecting the sprawling health care system, this type of open access
to records is rare.
Other Key Findings from the Survey Include:
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A majority of patients (64 percent) say that they use a digital device
(including mobile apps) to manage their health and 71 percent believe
it would be helpful for their doctor to have access to this
information as part of their medical history.
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Patients are more likely to completely trust the health care they
receive from any medical professional when he or she has access to
their full medical history (38 percent versus 27 percent).
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A majority of patients surveyed believed that provider access to their
full medical history is important to receiving high-quality care with
87 percent of respondents indicating that PCP access, in particular,
is extremely or very important to receiving high-quality care.
Methodology:
To gather these and other insights, Transcend Insights conducted an
online survey among U.S. adults who have seen a doctor within the past
year. Fieldwork was conducted by Research Now between January 20 and
January 26, 2017. A total of 2,597 responses to the survey were
collected. Respondents are nationally representative of U.S. Census
statistics for age, gender and geographic region. Oversamples were done
for patients with chronic health conditions and consumers on Medicare
health plans.
About Transcend Insights
Transcend Insights® is a population health management company that is
empowering lifelong well-being with The Platform Above. Our HealthLogix®
technology platform and unified solution suite lives above the silos
that keep people and information apart. By connecting the health care
ecosystem with a plug-and-play platform, data-inclusive health
information exchange and advanced analytics, we are helping health
system executives, care teams and individuals achieve a more coordinated
and proactive approach to care. Our partners leverage Transcend
Insights' enterprise solutions to analyze more than 7 billion clinical
data points on 14.2 million patients every day. In 2015, our enterprise
analytics helped our partners identify over 58.4 million opportunities
for care improvement and close more than 5.4 million gaps in care. By
providing solutions and insights that connect care teams with the people
they serve, we are enabling successful population health management for
better care and healthier lives.
Transcend Insights is a wholly owned subsidiary of Humana Inc. (NYSE:
HUM) and is located in San Diego and Campbell, Calif., in the heart of
Silicon Valley. For more information, please visit www.transcendinsights.com, @Transcend_Care, and
LinkedIn.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170222005883/en/
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