[January 16, 2017] |
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JDA Introduces Store Optimizer to Deliver an Exceptional Customer Experience
NRF BIG SHOW - Consumers' embrace of digital commerce has
forever changed the retail landscape, leading to increased complexity
and challenges for brick and mortar retail stores. As shoppers intermix
online and in-store activities when making purchases, there is an
abundance of tasks generated for store associates, that, in tandem with
the difficulty in forecasting shopper activity, has created operational
challenges that are difficult for store managers to address manually.
To address these emerging business challenges for retailers, JDA
Software Group, Inc., introduces JDA® Store Optimizer, which
transforms previously disconnected data streams into dynamic
merchandising tasks for store associates ensuring inventory in the right
place at the right time, decreasing stock outs and driving customer
satisfaction. Highlighted at the National
Retail Federation's (NRF) 106th annual Retail's BIG Show this week
in New York City, this ground-breaking solution automates and
prioritizes in-store processes, which removes operational complexity
while enabling optimal execution by store associates. It is the latest
technology from JDA built using and powered by Google Cloud Platform.
"Retailers are being forced to reinvent their strategies for serving
shoppers as the sea change in the market continues to shift towards 'me
commerce.' This is most evident as ecommerce continues to grow in
popularity, making brick and mortar stores more of a hybrid location for
in-store and online store purchases," said Glen Ceniza, group vice
president, product management, JDA. "We recognized the gap in the market
to address this intermixing of online and in-store shopping which puts
more pressure on in-store associates to perform at exceptionally high
levels, requiring more agility and intelligence at the merchandise
level. JDA Store Optimizer addresses this market need for global
retailers."
JDA Store Optimizer has built-in intelligence which factors in space and
floor plans, labor and products to create the optimal assignment of
tasks for individual associates. It enables store personnel to focus on
the optimal task via immediate information and alerts on mobile devices
such as their phones, tablets and watches. It leverages both existing
inventory location technologies and new technologies via the Internet of
Things. In addition, JDA will showcase store associate voice integration
via Theatro wearable devices at NRF, which will allow them to remain on
the store floor, focused on shoppers' needs.
Ceniza continues, "Think of JDA Store Optimizer as a store manager's
exceptionally adept assistant, freeing her from the process of manually
determining the order and assignment of tasks. By partnering with Store
Optimizer, store managers can spend more time on the floor making
decisions that will positively affect store performance, and less time
looking at data points, manually tracking items and struggling to
address management issues."
JDA Store Optimizer is a key aspect to JDA's vision for "Retail
Reimagined" which encompasses JDA's solutions for Intelligent Planning,
Intelligent Fulfillment and Intelligent Store, allowing retailers to
transform their omni-channel customer experience.
Key benefits to JDA Store Optimizer includ:
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Lower labor costs due to increased productivity: tasks are
automatically and continuously prioritized and optimized as new inputs
occur. Automation frees the manager from a time-consuming job.
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Improved revenue through increased sales and fewer lost sales:
stores will be able to ensure higher on-shelf availability and
decreased out-of-stocks. With product where it should be when it
should be, customers can find what they want and buy it.
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Increased store associate retention and satisfaction: associates
are more efficient and productive, armed with knowing what the right
task is at the right time, enabling them to contribute to customer
satisfaction while feeling empowered in their role on the store floor.
This helps with employee satisfaction and retention, reducing costs to
train and retain associates.
JDA Store Optimizer can also be leveraged with additional JDA
omni-channel retail solutions such as JDA Intelligent Fulfillment and
distributed order management solutions as well as JDA Workforce
Management and JDA Category Management, bringing greater efficiency and
customer satisfaction to in-store operations.
Additionally, JDA is building a partner ecosystem made up of hardware
vendors and solution integrators to extend the functionality and
benefits of JDA Store Optimizer. Initially, JDA is collaborating Intel,
integrating with its Retail Sensor Platform as well as with Cognizant (News - Alert),
integrating JDA Store Optimizer into its RetailMate solution.
JDA Store Optimizer will be available this summer.
Additional Resources:
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Read our press release on NRF and the Store of the Future here.
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Read our Supply Chain Nation blog on our activities at NRF
here.
Tweet this: @JDASoftware
Introduces Store Optimizer to Deliver an Exceptional Customer Experience
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About JDA Software Group (News - Alert), Inc.
JDA Software is the leading provider of seamless supply chain planning
and execution solutions for retailers, manufacturers, logistics
providers and wholesale distributors. Our unmatched solution portfolio
enables our clients to reduce costs, increase profitability and improve
visibility so they can deliver on customer promises every time. More
than 4,000 global customers run JDA, including 73 of the top 100
retailers, 71 of the top 100 consumer goods companies, and 13 of the top
16 3PLs. With JDA, you can plan to deliver. www.jda.com
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"JDA" is a trademark or registered trademark of JDA Software Group, Inc.
Any trade, product or service name referenced in this document using the
name "JDA" is a trademark and/or property of JDA Software Group, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170116005113/en/
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