[February 16, 2016] |
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Accenture Launches Four New Offerings to Help Communications Service Providers Accelerate Digital Network Transformation
Accenture
(NYSE:ACN) has launched four new digital network offerings designed to
give communications service providers (CSPs) a competitive edge by
enabling them to build new networks faster and more easily, sell more
services in more markets, improve customer experiences, and reduce
service and network costs.
The four offerings are:
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Digital Network Deployment Services - which help providers
economically and easily deploy network services such as fourth- and
fifth-generation wireless technologies, as well as fiber optics, to
consumers' homes.
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Service Experience Engineering and Management Services - which
improve customer experiences by making mobile applications easier to
use and delivering more-personalized, feature-rich services to network
devices.
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Field Installation and Repair Services Transformation -
which enables communications service providers to leverage performance
analytics, advanced triage management in a command center structure
that combines with field force management, on-site diagnostic
applications on mobile devices to improve the overall customer
experience.
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Next Generation Enterprise Services - which enable providers to
transition to software-based networks, develop network managed
services, evaluate current services being offered, and recommend
services to sell in the future.
Each new offering integrates analytics, cloud-based technology assets
and digital interfaces within a consolidated digital network platform.
"The entire communications industry is quickly shifting toward
all-digital networks," said Gene Reznik, group technology oficer of
Accenture's (News - Alert) Communications, Media & Technology operating group. "Our new
offerings make it possible for providers to accelerate and capitalize on
this digital transformation so they can compete more effectively and
offer their customers new and differentiated services - delivered how
and when their customers want them. One of the main challenges in any
transformation is managing cost and capital expenditure while continuing
to serve customers with high-value services."
The new offerings address a growing urgency among CSPs to actively
migrate to digital networks, as evidenced in the 2015
Accenture Network Transformation Survey. The survey is based on
interviews with 32 senior executives at communications service
providers. The organizations contacted for the survey represent the full
spectrum of the industry with one third having revenues of $1B to $5B,
one third having revenues of $6B to $20B and one third having revenues
in excess of $20B. The survey found that:
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80 percent of CSPs executives interviewed consider the significant
impact of network function virtualization (NFV) and software-defining
networking (SDN) on their operating model
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50 percent will invest in NFV/SDN for their data center and mobile core
However, many are not well prepared to initiate and execute this
transformation:
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50 percent of CSPs in the survey have a target date for closing legacy
infrastructure, yet 75 percent lack the expertise and will require
outside help; and
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60 percent of network directors want to focus on active migration, yet
38 percent lack the execution capacity for active migration
For more information, visit accenture.com/network
About Accenture
Accenture is a leading global professional services company, providing a
broad range of services and solutions in strategy, consulting, digital,
technology and operations. Combining unmatched experience and
specialized skills across more than 40 industries and all business
functions - underpinned by the world's largest delivery network -
Accenture works at the intersection of business and technology to help
clients improve their performance and create sustainable value for their
stakeholders. With approximately 373,000 people serving clients in more
than 120 countries, Accenture drives innovation to improve the way the
world works and lives. Visit us at www.accenture.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160215005110/en/
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