[November 25, 2015] |
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SanDisk Executive Wins 2015 1to1 Media Customer Champion Award
SanDisk
Corporation (NASDAQ:SNDK),
a global leader in flash storage solutions, today announced Urvashi
Sheth, who leads the company's global customer care team, has been named
a 2015 1to1 Media Customer Champion award recipient for implementing
innovative, customer-focused strategies throughout SanDisk (News - Alert) that have
positively impacted the bottom line.
"This award honors the determination and creative approach Urvashi and
our entire global customer service team have taken to create outstanding
support for all our customers," said Shuki Nir, senior vice president,
corporate marketing and general manager, retail, SanDisk. "Their
best-in-class work ensures we deliver the highest level of service to
our customers, as demonstrated by the consistently high satisfaction
ratings and the loyalty to our brand."
SanDisk Global Customer Care enables effortless interactions with the
company's customers in 16 languages and through a variety of channels,
including mobile-enabled knowledge base, email, chat, SMS, phone and
social media. In addition, Sheth and her team began offering product
warranty replacement through online submission in the U.S. and EMEA
earlier this year, reducing fulfillment time by 27 percent and
increasing reported customer satisfaction by 7 percent.
"We take great pride in the fact that so many people and businesses
around the world trust SanDisk products," said Sheth, senior director of
global customer care, SanDisk. "Continuous improvement, understanding of
our culturally diverse audience, and laser-sharp focus on service and
support quality sets my team apart and truly delivers an outstanding
experience."
"1to1 Media's Customer Champions is a one-of-a-kind awards program that
honors and spotlights the individuals responsible for game-changing
customer-focused strategies, said Mila D'Antonio, editor-in-chief of
1to1 Media.
Now in its 11th year, the 1to1 Media Customer Champions program
recognizes customer-centric leaders who use innovative approaches to
instill customer-focused strategies throughout their organizations and
can demonstrate a positive bottom-line impact from doing so. This award
marks the second consecutive year SanDisk has been recognized by 1to1
Media for its outstanding global customer experience. In 2014, 1to1Media
and Gartner (News - Alert) recognized SanDisk's Global Customer Care team as a Gold
Winner of their CRM Excellence Award.1
About SanDisk
SanDisk Corporation (NASDAQ: SNDK), a Fortune 500 and S&P 500 company,
is a global leader in flash storage solutions. For more than 25 years,
SanDisk has expanded the possibilities of storage, providing trusted and
innovative products that have transformed the electronics industry.
Today, SanDisk's quality, state-of-the-art solutions are at the heart of
many of the world's largest data centers, and embedded in advanced
smartphones, tablets and PCs. SanDisk's consumer products are available
at hundreds of thousands of retail stores worldwide. For more
information, visit www.sandisk.com.
About 1to1 Media
1to1®
Media is THE online destination for customer strategy
resources to help organizations optimize their customer experience and
realize the greatest value from their customers. 1to1 Media provides
resources including in-depth articles, infographics, blogs, webinars,
and whitepapers that help senior executives to drive change and make
customer-based initiatives the centerpiece of their strategies.
1to1 Media's Weekly Digest delivers best practices, trends,
and articles that highlight customer-focused initiatives to drive
bottom-line impact. 1to1 Media's annual awards programs, The Gartner &
1to1 Media CRM Excellence Awards and the 1to1 Media Customer Champions,
highlight excellence among organizations and individuals that take a
customer-centric approach to improving their business.
Backed by Peppers
& Rogers Group, a global leader in customer strategy and
relationship marketing, 1to1 Media combines thought leadership, field
experience, and editorial expertise to deliver actionable content to its
audience of more than 130,000 decision-makers.
© 2015 SanDisk Corporation. All rights reserved. SanDisk is a trademark
of SanDisk Corporation, registered in the United States and other
countries. Other brand names mentioned herein are for identification
purposes only and may be the trademarks of their respective holder(s).
1 1to1 Media, 2015 Media Customer Champions Revealed, http://www.1to1media.com/view.aspx?docid=35593.
1to1 Media, 2014 CRM Excellence Awards, http://www.1to1media.com/cxexcellence/view.aspx?itemid=34850.
View source version on businesswire.com: http://www.businesswire.com/news/home/20151125005124/en/
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