[July 30, 2015] |
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New Platform Helps American Integrity Insurance Group Better Manage Growth and Disaster Response
During an average month, American Integrity receives about 675 claim
reports. In the days following a natural disaster, tens of thousands of
customers could use the company's system to file a claim report. To
ensure the company is adequately prepared to manage extreme spikes in
volume and can respond to customers in their greatest time of need,
American Integrity has recently transitioned to ISCS's
SurePower Innovation, a platform that is equipped to process up to
15,000 claim reports per hour.
American Integrity provides a broad spectrum of homeowner, flood and
identity theft coverages specifically developed for, and available to,
Florida consumers. As part of American Integrity's ongoing efforts to
improve the customer experience, the insurance company identified the
need to modernize its enterprise suite to enhance its service offerings
for existing customers and support future growth. In addition to
automating key core administration processes, American Integrity
recognized the importance of upgrading its underwriting functionality,
agent and consumer portals and mobile capabilities. The company found an
all-in-one solution in ISCS's SurePower Innovation platform.
"We were looking for a platform that would grow with us," said Jon
Ritchie, senior vice president, corporate and business development for
American Integrity. "As a Florida home insurance provider, we must have
technology that provides us with speed-to-market and scalability, and
SurePower Innovation is that solution. The inclusion of SurePower
PowerTools was another significant facto in our decision to
partner with ISCS, as it provides us with the ability to put 'coding'
capabilities in the hands of business analysts."
ISCS's PowerTools configuration toolset enables end users to make system
and product configuration changes on the fly, making SurePower
Innovation an even more powerful tool. Now that the system launch is
complete, American Integrity is already beginning to realize benefits
from rolling out the full suite of SurePower Innovation's integrated
components, rather than implementing each module individually.
Additionally, SurePower Innovation will help American Integrity rapidly
introduce new lines of business and underwrite with more granularity
going forward.
"We appreciated the fact that American Integrity wanted new, modern
technology to help them provide the most positive customer experience
possible," said Andy Scurto, president of ISCS. "SurePower Innovation is
the configurable system American Integrity needed, and with PowerTools'
configuration capabilities at hand, both business and technology users
at American Integrity will be able to achieve necessary strategic
objectives for the company today and into the future."
About American Integrity Insurance Group (American Integrity)
American Integrity Insurance, one of the largest writers of Florida
homeowners insurance, has more than 200,000 customers and is represented
by more than 800 independent agents. The Tampa-based company offers
sound and comprehensive property insurance solutions, including
traditional home insurance and coverage for vacant homes, condos,
manufactured homes and dwelling fire policies. For more information,
please visit the company's web site www.aiicfl.com,
or call 866-968-8390.
About ISCS
ISCS is the developer of SurePower Innovation®, a highly scalable,
configurable, cloud-based modern enterprise suite that mitigates risk
and increases business agility for property and casualty (P&C) insurance
organizations writing personal, commercial and specialty lines.
SurePower Innovation extends beyond core administration (policy, billing
and claims) to include reinsurance, business intelligence (BI),
insurance accounting, payables, document management, producer/commission
management, agent/consumer portals and more. With a 100% proven
implementation track record on enterprise core system replacement
projects, ISCS consistently delivers SurePower Innovation as a complete,
managed SaaS (News - Alert) solution via ISCS's SurePackage™ deployment option,
allowing insurers to focus on the business of insurance. For more
information, visit the company website at www.iscs.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150730006288/en/
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