DIALOGA GROUP recently announced that it will be showcasing its CloudTelephony solution designed for telecom operators at the 2013 Mobile World Congress (News - Alert) to be held in Barcelona from the 25th to the 28th of February. The DIALOGA GROUP specializes in Carrier-Grade Cloud Telephony services offered via a Software-as-a-Service (SaaS (News - Alert)) business model.
By leveraging DIALOGA GROUP’s Cloud Technology Telecom offering, operators have bundled up their service offerings to include services such as Call Recording and Monitoring; Dynamic Call Control, IVR, ACD; Queue Management; Call Center Solutions, Agents Management; Multi-Lingual Natural Language Recognition; Text-to-Speech; Conferencing and Unified Messaging; Virtual Number Service; Call Analytics (News - Alert); Billing; Converged Self-Management Interface; Voicemail; Web services; Predictive Dialer among other services.
The CloudTelephony offering from DIALOGA GROUP will deliver four main advantages to cloud business operators. The CloudTelephony solution offering is financially advantageous for telecom operators as it has been based on real pay-per-use, managed services' business model.
Additionally, the solution has been developed to ensure easy integration with any service already provided by the operator. CloudTelephony Platforms will be implemented at the border of operator's network and telecom connectivity will be delivered by the telecom operator. DIALOGA GROUP will offer the complete CloudTelephony solution and offer customers with provisioning and support. Offering easy manageability, the CloudTelephony solution can be managed from a secured online Converged Self-Provisioning, Management and Reporting Interface.
DIALOGA GROUP has not developed its CloudTelephony as just another Internet Hosted PBX (News - Alert) solution. Instead, the value added services of the solution run from DIALOGA GROUP Intelligent Network (IN) and Telco nodes. A large number of companies have been making use of DIALOGA GROUP’s services to effectively improve their global day to day customers' relationship services and also provide robust support to mission critical call services. Furthermore, CloudTelephony comes with around the clock technical support and has been designed with multi-homed, redundant platforms.
Edited by Brooke Neuman