Convergys (News - Alert) Corporation recently announced the launch of its new version of the Rating & Billing Manager. The company made this announcement at the Mobile World Congress (News - Alert) 2012 in Barcelona, Spain and said that one of the new features of this solution is its ability to provide real-time promotion capabilities that will clearly identify up-sell opportunities and reduce time wastage.
In a release, Bob Lento, president of Convergys Smart Revenue Solutions said, “As the speed of data transfer within telecommunications constantly increases, customers utilize available network capacity with ever-popular high-definition video and Smartphone applications. Increased data capacity is not free, so operators must find revenue-generators through up-sell opportunities and have better control of their networks.”
Along with Active Mediation, this new version will continue to offer standards-based real-time policy control that links the network interface to billing and charging. The Rating & Billing Manager forms an integral part of Convergys’ Smart Suite of products that assist communications operators to have stringent control on customer data usage.
This new solution is currently being used by tier one operator UNE in Latin America to increase its speed and customer experience. The solution was deployed in order to get a real-time view of customer data along with a faster time-to-market for personalized promotions.
A UNE representative said “We are investing in new technologies that will enable us to offer compelling services, attract more customers, and further grow the business. We needed a solution that not only fulfilled our immediate requirements, but could also grow seamlessly with us as we add to our portfolio of telecommunications services (especially for Mobile Services). Convergys’ real-time, convergent platform is that solution.”
Lento went on to say, “While network equipment to control data usage even down to a very granular level has been available for some time, it has often been deployed in isolation from the customer care and billing environment. This makes it very difficult to link the policies that are applied to each user in the network to the rich profile information that is available and the services that they are charged. Convergys Rating & Billing Manager now allows operators to intelligently monetize and have control of their network usage without impacting the customer experience.”
Edited by Jennifer Russell