Detailed Online Course Outline
There are more than 20 new multi-media audio-video study guides now available for professionals enrolled in the course. Just a few of these important topics include:

   • MPLS-Multi-Protocol Label Switching � �Pushing, Swapping & Popping�

   • T-1-PRI-ISDN-Integrated Services Digital Network

   • Hosted VoIP-Voice over Internet Protocol

   • Managed VoIP

   • IAS-CAS-Integrated-Converged Access Services

   • VPN-Virtual Private Networks

   • SIP-Session Initiation Protocol �Event� Notification

   • SIP Security

   • SIP TCO-Total Cost of Ownership

   • SIP Future Outlook � IMS-IP Multimedia Subsystems

These audio-video tutorials are available in number of media formats such as Adobe-Flash (.swf), .mp3 (audio only), Apple QuickTime (.mov) - iPod (.mv4) and other formats.

A - The Top 10 Parts of IP in VoIP

   1 - Voice to digital to packet transmission

   2 - Optical Fiber Bandwidth

   3 - Transmission Concepts - T-1 � PRI � SIP Trunking

   4 - Integrated Access Services - Dynamic Bandwidth Allocation

   5 - Introduction to Internet Protocol

   6 - Back to basics - cabling and electrical

   7 - TCP/IP and other Protocols & Layers

   8 - Hardware � Routers- IP, Switches-MAC & WiFi-VLAN-VPNs,

   9 - Protocols - H.228, H.323, MGCP & SIP plus Desktop "Softphones"
   and Toolbars

   10 - IPBX and Hosted bringing it all together

B. Top 10 Reasons Why Businesses are Buying VoIP

Top 10 reasons why businesses buy VoIP � �cheap isn�t one of them� & Introduction to VoIP Technology

   1 - One "everything is IP" converged access system does it all that is one
    number office and home, one system, one provider, one bill, one tech, one
   call for help, one growth path, etc.

   2 - Integration with Outlook, unified messaging contact manager - "visual
   voice mail" - directories, call popups, conferencing.

   3 - Simultaneous-sequential ring to cell and others.

   4 - Forward voicemails via email - "please handle this."

   5 - Logs all communications - improved "bill back" trail.

   6 - User-controlled browser "portal" features.

   7 - Office manager system admin - "moving is a breeze."

   8 - Empowers all users - "I can do it myself."

   9 - Seamless and costless transfer of calls among offices.

   10 - Remote office - take VoIP phone home or anywhere.

C. Top-10 Most Likely Prospects for Selling VoIP

Key Features, Benefits, Advanced Applications & Buying Objections

   1 - Small office

   2 - Virtual offices

   3 - Multi-location offices - banks, schools,

   4 - Mini-call center settings

   5 - City government

   6 - Real estate agents

   7 � Medical facilities

   8 � Financial institutions

   9 � Car dealerships

   10 - Insurance agents

D. Top-10 VoIP Technical Concepts Critical to VoIP

   1 � Explain the term internet IP protocol, IP networking and a VPN?

   2 - Explain the difference between IAS-Integrated Access Service
   versus Converged Access Service?

   - Enhanced IAS with MLPPP-Multi-link Point-to-Point Protocol, PPP
   Multilink Protocol (MP), L2TP-Layer 2 Tunneling Protocol

   3 � What is SIP-Session Initiation Protocol Trunking, more importantly, what
   is SIP?

   4 � Why would a customer want an IP PBX?

   5 � What is the technical difference between IAS-Integrated Access Service,
   Hosted and Managed VoIP? - Route, Image, DHCP, DNS, Configuration servers

   6 � Name one reason why a customer would consider an �open source� PBX?

   7 � Why is QoS-Quality of Service important? How to measure it and fix it?

   8 � What is a softphone and what type of user benefits most?

   9 - What is the difference between IPT-Internet Protocol Telephony and VoIP?
   Cisco, Broadsoft, Sylantro and other platforms

   10 - What is Unified Communications?

E. Top-10 Steps to a Successful VoIP Implementation

Putting in and Staying In - No Boomerang Sales

   1 - User Needs Assessment

   2 - Network Assessment

   3 - Systems Upgrade

   4 - Pre�Installation Planning

   5 - Data Systems Integration - VLANs, VoWLANS, WiFi, Security and more

   6 - Installation and Cutover

   7 - Managing Change - Training

   8 - Ongoing Use and Expectations

   9 - Billing

   10 - Managed Services (thirteen "hot" business opportunities including being
   the customer's CTO, monitoring, remote support, training, business
   development and others) & Future Applications

F. Diagnosing & Tools for Troubleshooting VoIP Networks

   1 - Problems

   2 - Testing for Problems

   3 - Potential Solutions

   4 � Best Practices

   5 � Vendors of Technical Solutions for VoIP Network Management

   6 - Conclusions and the Bottom Line

G. SIP Essentials � Session Initiation Protocol Indepth

   • SIP Signaling Basics � Inbound/Outbound calling

   • SIP Trunking

   • SIP QoS

   • SIP Firewalls and Security � SPIT-SPam over Internet Telephony, DOS-Denial
    Of Service, VOMIT-Voice Over Misconfigured Internet Telephony and other
   emerging problems

   • SIP Architectures � eight different VoIP configurations evaluating
   SIP-Aware Firewalls and other security options

   • SIP Applications � IM-Instant Messaging, Event Notification, Conferencing

   • SIP TCO-Total Cost of Ownership

   • Integrated/Converged Access

   • Key VoIP Options � IAS, Hosted, Managed

   • SIP Total Tutorial with Future Outlook



(please note: course content subject to change without notice)


Course Leader
Thomas B. Cross
CEO TECHtionary.com

Mr. Cross has three decades of experience in startups and consulting advisor with leading providers and venture capital companies in market planning and development, hardware/software design and development, project management, intellectual property in telecommunications, information technology, conferencing, teletraining, telecommuting, groupware, networks, call centers, internet, artificial intelligence and other fields. He has managed the successful development of more than 10 software, hardware and internet products to market and received industry awards for this work.

He has authored 13 books, wrote, produced and directed 15 commercial videos and creator and producer of the World's Largest Animated Knowledge Source on Technology : http://www.techtionary.com � recipient of Web Hosting Magazine Editors Choice for Best Technical Help.

< Back To Course Details
This online course is designed exclusively for sales and technical channel partners, VAR-Value- Added Resellers, SI-Systems Integrators, telephone interconnect, agents, master agents and consultants. In addition, this course will help corporate staff marketing, business development, sales, channel managers, operations, training, technical support, design, network engineering and other corporate managers for VoIP providers, carriers, manufacturers, and others gain new insights in the VoIP marketplace.

  Pricing
Special introductory tuition $250.

Students receive:

1 - Online course available for six months,

2 - Course Test and Certification - if student fails test, subsequent tests $49,

3 - One-year membership in NACSE, and

4 - A copy of the 318-page Telecommunications Reference Guide - a $69.00 value.

Site licenses and large student discounts available, call for details.

NACSE-National Association of
Communications Systems Engineers

web: http://www.nacse.com
phone: 720-296-4777

Mr. Bob Kile - Executive Director
rkile@nacse.com