1. Where are you located? Please Select USA Latin America Canada India Western Europe Eastern Europe Middle East Asia Australia/New Zealand Africa

2. How many employees in your company, all locations combined? Please Select 1 to 10 11 to 99 100-250 251-1000 1001-5000 5001+

3. Which best describes your company? Please Select Large Enterprise (5000+ employees) Enterprise (250-4,999 employees) SMB (1-249 employees) Government Agency Tier 1 Telecom/Internet Service Provider Tier 2-3 Telecom/Internet Service Provider MSO Wireless Service Provider Contact Center Hardware Manufacturer Software Developer Reseller/VAR/VAD Systems Integrator

4. Total gross sales for your company in 2009: Please Select $1 Billion+ $500M - $999M $100M - $499M $50M - $99M $10M - $49M $1M - $9.9M Under $1M

5. What is your job function? Please Select Corporate Management (C-level, Pres, VP, Owner) Executive Level IT (CIO, CTO, etc.) Technical Management Technical Staff Sales/Marketing Management Call Center Management Other Staff

6. What is your involvement in technology purchases for your company? Please Select Approve purchases Recommend products Determine needs No influence

7. What are the topics/solutions you are most interested in learning about on this community? Please Select Contact Center Technologies IP PBX IP Phones Hosted Communications FMC/IMS Telecom Expense Management Unified Communications Wireless/Mobility Solutions 4G Technologies Open Source Network Management Network Security CRM Conferencing & Collaboration SIP SaaS Telepresence Gateways Service Provider solutions SMB solutions

8. Are you looking to add or replace any of the following? (click on all that apply)

PBX or IP PBX	E-mail Routing/Queuing
ACD	Call Recording/Quality Monitoring
IVR/Self Service/Speech Recognition	Implementation Timeframe 0 – 12 months
Automated Outbound Dialer (not to be sold as a stand alone)	Contact Center Environment/Multisite Contact Center Environment
Voicemail/Unified Messaging	Budget optional (they may or may not be aware of budget or amount)

9. In what timeframe are you looking to implement the addition or replacement? Please Select 0 – 3 months 3 – 6 months 9 – 12 months Not sure

10. How many users are you supporting/looking to support? Please Select 0 – 100 101 – 500 500 – 1000 1000+

Email Address (optional)