Spiceworks (News - Alert) is a provider of easy-to-use software and community that simplifies the life of IT professionals by developing the features they need to do their day-to-day duties, new ways to connect with other IT pros and vendors, and new avenues to learn about the products and services they need to do their jobs well. It serves over 2,000 IT pros each day to help do their jobs and focuses on the small and medium-size (SMB) businesses.
At Interop 2012 in Las Vegas, TMC CEO Rich Tehrani (News - Alert) met with Nicole Tanzillo, the IT marketing manager for Spiceworks. Interop is an IT conference and expo that features the latest innovations, including cloud computing, virtualization, security, mobility and data center advances, driving technology adoption by providing knowledge and insight to help IT and corporate decision-makers achieve business success.
Spiceworks launched six years ago, with a goal of making IT pros’ lives better in mind. It offers a free application, downloadable from the Internet, that helps with numerous IT tasks such as network inventory, network monitoring, devices or software of cloud services.
The Spiceworks application also features helpdesk functionality. It helps with ticketing, tracking, and manages costing or purchasing elements. A new version of the application is set to launch in the next two weeks, featuring a knowledge based personality to capture and share information with IT pros internally.
The community provided by Spiceworks has been coined with the name, “The Facebook (News - Alert) of IT.” The community serves more than 2 million SMB IT pros, used for interacting, sharing best practices, sharing how-to documents, and even venting about bosses. It’s become a huge virtual IT department where IT pros can share and learn from one another.
Vendors also benefit from the Spiceworks community. Similar to Facebook pages for businesses, the Spiceworks community features vendor pages; a way to directly interact with users and provide information, sometimes even special deals, that may not have been achieved as easily through traditional marketing practices.
Also in the future for Spiceworks and its users is the release of a new version of the Network Management & Help Desk mobile application, featuring up-to-date notifications on your inventory, full access to your help desk, active director and remote access to the Spiceworks community. With the introduction and growing popularity of tablets, the app is getting revamped and will be released soon.
A recent survey by Symantec (News - Alert) Corp. found that SMBs’ desire to be better prepared for disasters is leading SMBs quickly down the path of virtualization, cloud computing and mobility. Disaster preparedness was top of mind for SMBS in the survey and many are looking to improve their disaster recovery (DR) solutions by adopting the right type of cloud technology.
Edited by Rich Steeves