[See Other TMCnet Columnists]

Marilynne Rudick and Leslie O'Flahavan

E-Mail Communications Columnists

Marilynne Rudick and Leslie O'Flahavan are partners in E-WRITE, a training company specializing in e-mail and online writing. They are the authors of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.

Marilynne and Leslie have worked with organizations of every size and type to improve their e-mail communication and create user-focused web content. They have a special interest in helping to improve the writing of front-line customer service agents.

Their clients include Intel, Target, The College Board, Atlantic Lottery, Key Bank, Coca-Cola, American Airlines, Consumer Electronics Association, the U.S. Air Force, Pan American Health Organization, and the National Wildlife Federation.

Contact Information:

E-WRITE
407 Scott Drive
Silver Spring , MD 20904

Phone: 877-481-1869
Email: marilynne@ewriteonline.com, leslie@ewriteonline.com

Articles by E-WRITE on TMCnet:

[03-14-05] Writing for the World: Five Tips on Writing for Global Customers
[02-18-05] Customer Service E-Mail in a 'Do Not Call' World
[01-13-05] Answering E-Mail From Angry Customers: How to Turn Furious People Into Fans