Juhi Fadia Info

Juhi Fadia is an engineer, analyst, researcher and writer covering advanced and emerging technologies including AI, IoT, Cybersecurity, Communications Platforms as a Service, Customer Experience (CX), and contact centers, with a special interest in innovations that make lives better. Fadia has published numerous articles, including features in Cloud Computing, IoT Evolution World, Customer Magazine and more. Currently, Fadia is consulting to companies as a senior analyst, researcher and writer and as a contributor to Artin Arts, based in NYC.

Latest Articles

Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold? - 10/16/2020
When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption - 10/08/2020
Contact Center Data on The Rise Huge Opportunities, Huge Challenges - 09/30/2020
As Data Explodes in Cloud Contact Centers, the Security Spotlight Shifts to Internal Threats and Privileged Access Management - 09/28/2020
As More Data Moves to the Cloud PAM Task Management Addresses New Security Challenges - 09/16/2020
With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save - 09/14/2020
Hortica Comes out of Stealth Mode to Reveal Connected Cultivation Greenhouse for Medical Cannabis Leveraging Edge Compute and Advanced Automation - 09/08/2020
Real-Time Contact Center Capabilities: More Important Than Ever? - 08/21/2020
Entertainment as Engagement for Friendlier, Faster and Fun Conversations - 08/12/2020
Catch Customer Sentiment from Smart Product Data Analysis Before Ratings Drop - 07/29/2020
Cloud CRM Leader Pega Taps Ironsphere to Enhance AWS Security with Privileged Access Management Software - 07/14/2020
As Businesses Continue to Adapt to the Global Pandemic, Cloud CRM Security More Important Than Ever - 07/14/2020
Counting Down the Top Ten IoT Security Threats - 07/13/2020
The Big CX Leap to Cloud: Beyond Contact Center - 06/29/2020
With the Best of Intentions: Intent-Based Networking Can Improve Our Response to the COVID-19 Disruptions to Business - 06/25/2020
Merging Physical and Virtual Workspaces Cisco with Advanced Communications Technology, Productivity Can Skyrocket - 06/24/2020
As Work from Home Changes How We Communicate, Communications Providers Look to 5G and Advanced Wi-Fi for Speed, Convenience and Security - 06/24/2020
A New IoT Marketplace Opens as SenRa Launches Incana - 06/19/2020
Connected Field Service Leads To Brilliant Customer Experiences - 06/09/2020
A Tale of Two CRM Architectures: Do you start or finish with your business processes? - 06/08/2020
Connected Rail: Brazil's Largest Logistics Company Leverages Satellite - 06/02/2020
Connected Rail Even In The Most Remote Areas: Brazil's Largest Logistics Company Goes Sky High - 05/21/2020
IoT Ready to Run: System-on-Chip Simplifies the Development of Smart Products - 05/21/2020
Smart City Strategies to Fight COVID-19 in Dense Urban Areas - 04/24/2020
IIC Explores Connected Transportation with the Internet of Rail - 04/17/2020
SenRa Announces New Release of Ginjer platform - 04/15/2020
In Response COVID-19, MachineMetrics Offers Free Access and Services to Manufacturers - 04/15/2020
Accelerating Innovation from CX to PX Contact Center Technologies Applied to Improve Patient Experience - 04/07/2020
New Report Predicts Cellular Market Growth, IIoT Asset Management Solutions Gain Ground - 04/03/2020
COVID-19 Cyber Attacks Increasing at Alarming Rate: Cloud Services Skyrocketing, Attack Surface Spreading - 04/02/2020
Coping with COVID-19 Call Volumes and Overwhelming Challenges - 03/24/2020
Voice at the Edge: Clear Collaboration is Key as WFH Needs Continue to Rise - 03/20/2020
The State of Zero Touch in Industrial IoT - 03/18/2020
Above Average: The Art and Science of Contact Center Metrics - 03/17/2020
As Contact Centers Scramble to Respond to the COVID-19 Ribbon is Keeping Teams Connected - 03/17/2020
A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center - 03/17/2020
With Australia Burning, We're Learning IoT Lessons - 03/12/2020
IoT Developer Communities: Platforms, People and Productivity in 2020 - 03/09/2020
New Monitoring System Provides Infrastructure Information to Railroads - 03/04/2020
As Connected Endpoints and Systems Grow, MFA Becomes More Important - 03/04/2020
Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence - 02/21/2020
How the Passenger and Freight Rail Industries Benefit from IoT - 01/23/2020
Safer, Greener and More Productive Fleets with IoT - 01/14/2020
Beyond Crypto Currencies, Blockchain Is Poised To Improve Efficiency in the Global Financial Markets in 2020 - 01/07/2020
SenRa Marks 60 City LoRaWAN Milestone in India - 01/02/2020
The Long and Winding Road Or is AI Just Around the Corner in 2020? - 12/16/2019
With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations - 12/12/2019
As WebRTC Approaches Its Second Decade, What Does 2020 Hold in Store? - 12/03/2019
Advanced Water Metering Infrastructure Grows to Meet Increased Need - 11/19/2019
As The LPG Tanker Market Grows, Companies Turn to Industrial IoT - 11/19/2019
Managing Multiple Data Streams & Platforms In Contact Centers of the Future - 11/14/2019
More Than Half of US Businesses Have Yet to Adopt Unified Communications According to New Report - 11/08/2019
SenRa and McWane come together to Enable Smart Water Metering in India - 11/07/2019
SenRa and Bosch Partner To Bring Smart Homes, Buildings, Factories and Cities To India - 11/07/2019
Teaming Up For Emergency Response, Ribbon and Bandwidth Enrich Microsoft Teams Capabilities - 11/05/2019
When it Comes to Virtualization and SBCs, GPUS Are Solving for Scale and Performance - 11/05/2019
Cleverciti appoints New COO, David Parker - 11/05/2019
SenRa and McWane Unite to Enable Smart Water Metering in India - 11/04/2019
In the Evolving World of CX, the Only Constant is Change - 11/04/2019
SenRa and Bosch Partner To Bring Smart Homes, Buildings, Factories and Cities To India - 11/04/2019
Can More Efficient Parking Systems Improve Quality of Life in Large Cities? - 11/04/2019
SenRa and McWane Enable Smart Water Metering in India - 10/25/2019
Accelerating the Rise of 5G New Radio, Radisys and Qualcomm Partner - 10/22/2019
Hyperscale Needs Hyper-Secure: The Cloud Ethernet Adapter Challenge - 10/11/2019
Manually Managing SaaS Renewals Is So Last Year: The Rise of Automation in Renewals Management - 10/11/2019
In Pursuit of Supporting Advanced Real Time Computing Solutions Wind River Goes Cloud-Native - 10/09/2019
AI Refrigerator Camera Aims To Keep Food Fresher And Grocery Bills Lower - 10/09/2019
Verizon and NEC Turn Fiber Into A New Information Superhighway - 10/09/2019
IIC and Fira Barcelona Put Women in Front at IoT Solutions World Congress - 10/04/2019
Is SD-WAN Secure Enough for Mission Critical Applications and Essential Infrastructure? - 10/01/2019
Software Defined Networking Named Fastest-Moving Disruptive Technology - 10/01/2019
Innovation Should Inspire and Not Frustrate - 09/19/2019
The Real Return on Investing in Intelligent CX - 09/18/2019
Moving IIoT Value Closer to the Edge and End-Users, IIC Offers New Program - 09/18/2019
Coming Together for Industrial IoT Security, Skkynet & Siemens Join Forces - 09/17/2019
Senet and SimplyCity Partner to Expand LoRaWAN Solutions - 09/13/2019
SenRa Achieves 50 City LoRaWAN Milestone in India - 09/13/2019
Nuremberg Institute of Technology Study Reveals QoS on IoT Deployments - 09/12/2019