SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

Chris Freeburn Info

TMCNET eNEWSLETTER SIGNUP

TMCnet Web Editor
Chris Freeburn is a Web Editor for TMCnet.

Latest Articles

Call Center Software Week in Review - 03/24/2012
Outbound Call Center Week in Review - 03/24/2012
BenchmarkPortal Awards Alliance Data 'Center of Excellence' Certification for Seventh Time - 03/23/2012
Metaforic Debuts Security Hardening for FlexNet Software - 03/23/2012
Using Wallboards outside the Call Center - 03/23/2012
MicroCorp Joins M5 Networks' Master Agent Partner Program - 03/22/2012
Radish Reveals Upgraded Contact Center Agent Communications Tool - 03/22/2012
Infor CRM Deployed at Connecticut Casino Contact Center Operations - 03/22/2012
Lower Call Center Volume with Enhanced Self-Service Options - 03/22/2012
DOJ Files Suit against AT&T Alleging False Claims for IP Relay Services for Hearing Impaired - 03/22/2012
AudioCodes Delivers Enterprise VoIP Call Quality Monitoring - 03/22/2012
Metropolis to Demonstrate OfficeWatch at Enterprise Connect 2012 - 03/22/2012
Presence to Unveil Webb Apps Suite for Contact Centers at Enterprise Connect 2012 - 03/22/2012
Voice2Phone Adds Phone Trees to Its VoIP Predictive Dialing Solution - 03/20/2012
KnoahSoft and Esnatech Team to Deliver Advanced Unified Communications and Contact Center Software - 03/20/2012
Five9 Teams with NICE System for Workforce Optimization Solution - 03/20/2012
Outbound Call Center Operator MTI Specializes in Rural Midwestern Locations - 03/20/2012
Allegations of Theft and Fraud Rising among India-based Call Centers - 03/20/2012
Worker and Device Mobility Drives Transition in Office Design and Call Center Furniture - 03/19/2012
Using 3rd Party Remote Call Monitoring to Improve Customer Contact - 03/19/2012
Motivate Call Center Workers with Constant Information via Wallboards - 03/19/2012
TMCnet's Outbound Call Center Week in Review - 03/17/2012
TMCnet's Call Center Software Week in Review - 03/17/2012
Wallboards Increase Efficiency and Employee Connections in Call Centers - 03/16/2012
VOIP Connections Delivers Cloud-Based Outbound Calls from Microsoft Lync Platform - 03/16/2012
M&A Activity Rises Among South African IP Telephony and Fax over IP Service Providers - 03/16/2012
DSP Group Chipset Powers Analog Telephone Adapter - 03/16/2012
etherFAX provides Fax over IP Capabilities to Imecom's Cloud-Based Enterprise - 03/16/2012
LiveVox Introduces Cell Phone Dialing Solution to Boost TCPA Compliance - 03/15/2012
LiveOps Offers Social Media Best Practices Guidance - 03/15/2012
Boost Outbound Call Center Performance with Direct Mail Campaigns - 03/15/2012
Illegal Automated Outbound Calls Rile Canadian Elections - 03/15/2012
Vodacom Integrates Social Media into Contact Center Service Operations - 03/15/2012
Attensity Debuts New Text Analytics Solution - 03/15/2012
Verint Systems to Present Voice of the Customer Solutions at Gartner Conference - 03/15/2012
Dubai Contact Centers Deploy Al-Futtaim Technologies' Contact Integration Solution - 03/15/2012
Avaya Confirms $230 Million RADVISION Acquisition - 03/15/2012
AVST Releases CX-S Unified Communications Solution - 03/15/2012
Working Solutions Awarded for Astute Partnership - 03/15/2012
IAT Celebrates 25 Years of Predictive Dialing Innovation - 03/14/2012
IceWeb to Deploy Data Storage Appliances Using Virtual Servers at Call Center Operation - 03/14/2012
Agama to Unveil DTV Monitoring Solution at IP&TV World Forum - 03/14/2012
Cake Marketing Delivers Tracking, Analytics to Call Center Service Marketer Rex Direct Net - 03/14/2012
Train Company Tweets to Reduce Call Center Burdens - 03/14/2012
ESI Deploys Flexera License Management Solution Offering Pay-to-Use Options - 03/14/2012
New Technology Reduces Call Center Waiting Times for Callers - 03/14/2012
Avaya Reportedly Ready to Acquire Radvision - 03/14/2012
Equity Insurance Group Deploys Business Systems Quality Monitoring Solution - 03/14/2012
Tablets Jump into Inflation Basket as Film Processing and Ringtones Fall Out - 03/13/2012
Windstream Completes PAETEC Integration, Turns to Wholesale and Resellers Markets - 03/13/2012
Austin Attracts Mobile App Developers - 03/13/2012
Aspect Focuses on Social Media Emergence and Customer Contact Impact - 03/13/2012
Wednesday on CallTalk: Does Technology Boost Call Center Performance? - 03/12/2012
Mobile World Congress Offers Showcase for APG Solution - 03/12/2012
Business Analytics Provide Leverage for Companies with High Data Usage - 03/12/2012
Nuxiba Host Call Center Software Marketed by the Call Center Corporation - 03/12/2012
Enterprise Content Management Emerges as Lifejacket for Companies Swimming in Data - 03/12/2012
Nuxiba Host Call Center Software Marketed by the Call Center Corporation - 03/12/2012
TMCnet Call Center Software Week in Review - 03/10/2012
TMCnet Outbound Call Center Week in Review - 03/10/2012
inVentiv Health Launches Virtual Detailing Solution Spinoff - 03/09/2012
eGain Delivers On-Demand Customer Contact Information Solution - 03/09/2012
VANAD Group Offers Multilingual On-Demand Call Centers - 03/09/2012
Upstream Works Releases Customer Interaction Solution for Call Center Agents - 03/08/2012
Coveo Data Overview Solution Deployed at SunGard Call Centers - 03/08/2012
Call Center Boom Alters Work Habits in the Philippines - 03/08/2012
Microsoft Incorporates Acme Packet SBCs in LyncServer Multitenant Pack - 03/08/2012
Jackson National Life Creates Electronic Manual for Call Center Agents - 03/08/2012
AltiGen Communications' Call Center Solution Passes Microsoft Lync Tests - 03/08/2012
Pegasus Expands Call Center Voice Services - 03/08/2012
Telefonica Selects Jacada Agent Scripting for Call Center Interactions - 03/08/2012
Banking Call Center Customer Satisfaction Rises - 03/08/2012
Telappliant Installs VoIP Call Center Phone System for Technology Retailer - 03/08/2012
New Customer Service Challenges Leave Companies Playing Catch-Up - 03/08/2012
Interactive Intelligence Powers Inbound and Outbound Call Centers in Australia - 03/08/2012
Amcom Software Delivers Call Center Solution to Fairview Health Services - 03/07/2012
VANAD Provides Translation Services to NexxLinx Call Centers - 03/07/2012
Calabrio Announces Strong 2011 Growth for Workforce Optimization Software Sales - 03/07/2012
BT to Provide Standard Life with Contact Center Services - 03/07/2012
Consumers Eager to Give Feedback, but Many Doubt it Matters - 03/07/2012
Apple Debuts 4G LTE iPad with Retina Display and Enhanced Camera - 03/07/2012
Bridge Technologies Launches TV Quality Monitoring Solution - 03/07/2012
Confirmit and Best Buy to Reveal Voice of the Customer Research Results at Conference - 03/07/2012
Noble Systems and Nexidia Integrate Call Monitoring Tool into Contact Center Solution - 03/07/2012
FATHOM HD Quality Monitoring Tool for IP Video Testing Reaches Deployment Milestone - 03/07/2012
Google Consolidates Digital Marketplace with Google Play - 03/06/2012
SMS Group Texting Provokes Class Action Backlash - 03/06/2012
The Cloud Soars in 2012 as MSP Revenues Rocket Skyward - 03/06/2012
Orange Business Services Delivers Virtual Call Center Management to Solidere - 03/06/2012
NexJ Integrated Agent Desktop Empowers American Family Call Center Agents - 03/06/2012
GAPCORP Taps Altitude for Call Center Solutions in Persian Gulf Region - 03/06/2012
NextiraOne Receives Five Alcatel-Lucent Awards - 03/06/2012
Unified Communications Expo Sees New Technology Debuts - 03/06/2012
Aspect Scores Highest in Workforce Management Market Report - 03/06/2012
Video Arts Offers Effective Customer Complaint Resolution Course - 03/06/2012
Delayed Federal Certification Forces Closure of Call Center for Hearing Impaired - 03/06/2012
Extend Health Receives Automatic Calling Patent - 03/06/2012
Eptica Provides Centralized Knowledge Solution for UK's National Health Service Call Centers - 03/05/2012
SingTel Acquires Mobile Ad Solution Provider Amobee - 03/05/2012
VocalCom Offers Web-based Contact Center Solution for UK Clients - 03/05/2012
TMCnet Call Center Software Week in Review - 03/03/2012
TMCnet Outbound Call Center Week in Review - 03/03/2012
TMCnet's Call Center Software Week in Review - 03/03/2012
BridgeWave Shows Off Small Cells - 03/02/2012
Sangoma Transitions to Expanded Products and Markets - 03/02/2012
Delivering Quality Management in Cloud Workforces - 03/02/2012
Wallboards Boost Call Center Customer Service - 03/02/2012
Technology Changes Drive MSP Growth - 03/02/2012
Aerial Robotics Takes Flight with Hand-Sized Machines - 03/02/2012
Noble Systems to Deliver Outbound Messaging for Invacare - 03/01/2012
SoundBite Hosted Dialer Tops 2011 List of Best Voice Broadcasting Solutions - 03/01/2012
TUC Brands Acquires Nitro IT Business Solutions - 03/01/2012
Telecentris Launches Short-Duration Outbound Call Service - 03/01/2012
inContact Reports Growth in Fourth Quarter - 03/01/2012
Benchmark Adds Call Center Outsourcers to Center of Excellence Certification - 03/01/2012
Ameritas Contact Center Receives Fifth BenchmarkPortal Excellence Certification - 03/01/2012
En Point Introduces Hosted Call Center Suite - 02/29/2012
Avaya Unveils Multi-Vendor, Custom-Managed Services for Large Businesses - 02/29/2012
Sound Telecom Opens Bilingual Colorado Call Center - 02/29/2012
Call Center Competitive Bidding Website Launches - 02/29/2012
KLNA Teams with 3CLogic for Outbound Call Center Versatility - 02/29/2012
IT Managers Rank Customer Service Over Costs in Survey - 02/29/2012
Extend Health Receives Patent for Automatic Calling - 02/29/2012
Extend Health Receives Patent for Automatic Calling - 02/29/2012
[x+1] Reveals Updated Data Management Platform with Real-Time Decisions - 02/29/2012
Consumer Cellular to Open Second Phoenix Call Center - 02/29/2012
Valdata Introduces Manufacturing Quality Control Solution - 02/28/2012
Public Concern Over Online Data Privacy Rising - 02/28/2012
Lack of Federal Certification Closes Call Center for Hearing Impaired - 02/28/2012
RingDNA to Debut iPad App at Las Vegas LeadsCon - 02/28/2012
FTC Moves to Silence Robocallers - 02/28/2012
Bank of America Terminates Maine Call Center - 02/28/2012
Call Center Looks to Home-Based Workers - 02/28/2012
Swinton Insurance Adds New Manchester Call Center - 02/28/2012
Axess Communications Call Recording Boosts Small Businesses - 02/28/2012
Azzurri Tapped by City & Guilds for UK Telecommunications Partnership - 02/28/2012
Solutionary Introduces xSP Program for Managed Service Providers - 02/28/2012
Customer Reviews Growing Influential in Purchase Decisions - 02/28/2012
WikiLeaks to Release Hacked STRATFOR Emails - 02/27/2012
Social Media Myths Hamper Contact Center Adoption - 02/27/2012
Customer Relationship Metrics Unveils Social Media Business Intelligence Solution - 02/27/2012
Mitel Tapped by Bellevue College for Call Center and UCC Services - 02/27/2012
Northrup Grumman Continues with Telax Hosted Call Center - 02/27/2012
SGI Selects Indosoft Call Center Platform - 02/27/2012
LeadMaster Declines Venture Capital, Continues Independent Growth - 02/27/2012
U.S. Election Rhetoric Disturbs Indian Outsourcers - 02/27/2012
Motorola Solutions Announces Icahn Shares Buyback - 02/27/2012
Service Providers Bolster Contact Centers with Social Media Support - 02/27/2012
TMCnet Cloud Call Centers Week in Review - 02/25/2012
TMCnet's CaaS Week in Review - 02/25/2012
MasterControl Quality Management Software Chosen by American Laboratories Inc. - 02/24/2012
All Covered Buys Service Assurance, Expands Managed Services Business - 02/24/2012
SourceRight Cited as Successful Blended RPO Developer - 02/24/2012
T-Mobile Adds iPhone Data Compatibility - 02/24/2012
GlobalSign Receives Frost & Sullivan Award for Successful SSL Certificate Solutions - 02/23/2012
Survey Shows North American Contact Centers Lack Workforce Management Solutions - 02/23/2012
HP and Dell Announce Declining Quarterly Results - 02/23/2012
Survey Finds Cloud, Big Data Confusion among IT Professionals - 02/23/2012
T-Mobile Seeks to Halt Verizon Spectrum Acquisition - 02/22/2012
Microsoft Alleges Anti-competitive Patent Enforcement by Motorola - 02/22/2012
Infonetics Sees Positive Outlook for VoIP and IMS Equipment Sales after Fourth Quarter Growth - 02/22/2012
YouTube Rolls out Quality Content in New Channels - 02/21/2012
Angry Birds Blast Off with NASA - 02/21/2012

LATEST VIDEOS

DOWNLOAD CENTER

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved.