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Sandra M. Gustavsen Info

TMCNET eNEWSLETTER SIGNUP

Analyst, Business VoIP

Sandra M. Gustavsen has over 18 years of experience in the telecommunications industry and currently conducts research and analysis of business telephony products, including IP PBX systems and applications. Gustavsen also publishes articles on trends in the business telephony industry which have appeared in TMCnet publications, TelecomTactics, PHONE+ Magazine, Telecom Reseller News and The Voice Report. Previously, Gustavsen was a Member of Technical Staff at AT&T Bell Laboratories responsible for studies of international voice telephone networks and a Staff Manager for AT&T's Data Processing and Corporate Telecommunications Division. In addition to experience within the telecommunications industry, Gustavsen has been an abstractor, writing for computing and physical sciences journals. Educational credentials include a B.A. in Mathematics from Mount Holyoke College in South Hadley, MA and an M.S. in Industrial Engineering and Operations Research from Rutgers University in New Brunswick, NJ.

Latest Articles

Toshiba's VIPedge Application Service: UM & UC in the Cloud - 10/16/2014
The Hybrid Cloud Opportunity - 10/03/2014
Epygi Transitions to the QX Product Line - 09/19/2014
Desk Phones Here to Stay, for Now - 08/26/2014
Vertical Summit: New Communications Appliance for Small Business - 08/05/2014
NEC Repackages UNIVERGE Cloud Services Offer - 07/01/2014
RingCentral Invests in the Enterprise - 06/10/2014
Fonality Consolidates Product Lines into Three Tiered Editions - 06/04/2014
Cisco Business Edition 7000 Packaged for the Enterprise - 05/06/2014
Samsung Telecommunications America Rolls Out New Products for the Enterprise - 04/25/2014
8x8 Targets the Mid-market - 04/01/2014
Panasonic Launches KX-NS1000 IP Communications Platform in U.S. - 03/03/2014
Zultys MX R9 Marks Entry into Cloud UC Market - 02/24/2014
Thinking Phone Networks Thinks Global - 02/18/2014
Cloud UC Going Strong - 01/06/2014
Fonality Looks to Simplify the SMB Phone Solution Purchase - 11/11/2013
Fonality Looks to Simplify the SMB Phone Solution Purchase - 11/11/2013
collab9 Adopts New Sales Model to Deliver Cisco Hosted Collaboration Solution - 09/26/2013
Grandstream Re-enters the IP-PBX Market - 08/08/2013
NEC UNIVERGE Cloud Services: 'All NEC' from A to Z - 06/04/2013
ShoreTel Adds Visual Dashboard, Introduces Small Business Package and New Devices - 05/30/2013
Enterprise Connect 2013: New Cloud UC Services Launched - 05/02/2013
Digium Introduces Switchvox Cloud Service with Built-In UC - 04/05/2013
En Pointe Adds Cloud UC Backed by Cisco HCS - 02/12/2013
ESI Enters Cloud UC Market, Acquires Vintalk Hosted PBX and SIP Trunking Services - 02/06/2013
Traditional Business Telephony Vendors Add Cloud UC: Hybrid Solutions Best of Both Worlds - 12/20/2012
Tadiran Aeonix Software-based UC&C Platform Unifies Distributed Environments - 12/06/2012
Sangoma Lync Express Simplifies Microsoft Lync for SMBs - 12/05/2012
Samsung OfficeServ Addresses Business Productivity and Cost Reduction for SMBs - 11/14/2012
Verizon Highlights Simplicity with New Cloud UC Service for SMBs - 11/08/2012
NEC Enhances UNIVERGE 3C with Built-in Collaboration and Tailored Applications - 10/22/2012
New Alteva Innovation Center Signals Promising Future for Cloud UC - 10/04/2012
Vertical Communications Promotes 'Applications Inside' Architecture - 09/04/2012
snom ONE Mini Targets SOHO Market - 08/23/2012
Siemens OpenScape Office for SMBs Adds IT Integrations, Mac OS Support and More - 07/24/2012
Toshiba Differentiates New VIPedge Hosted UC Service with High-Level Features and Support - 07/10/2012
Voice4net Contact Center HD Gives Agents the Big Picture - 07/03/2012
Aastra MX-ONE 5.0 Addresses Mobility, Video and the Cloud - 06/06/2012
OAISYS Offers Gateway to the Cloud Service for Hosted Call Recording - 06/01/2012
The Cloud: New Hosted UC Services - 05/04/2012
New UC Clients on the Horizon - 04/27/2012
ShoreTel Enters Cloud UC Market, Acquires M5 Networks - 03/09/2012
Digium Unveils First SIP Phones - 03/06/2012
Avaya IP Office R8.0 Enhances Mobile Options, Management and More - 02/13/2012
Panasonic Develops KX-UT670 Smart Desk Phone for Hosted, Open Source Market - 01/26/2012
OAISYS Streamlines Call Analysis - 01/26/2012
New IP Phone Systems 2011 - a Chronology - 01/06/2012
Vertical Updates Wave IP, Adds Disaster Recovery Solution - 12/15/2011
Cisco Advances Business Edition 3000 with IM/Presence Services and Video Calling - 12/06/2011
Alcatel-Lucent Releases First Products in OpenTouch Suite - 12/06/2011
RADVISION SCOPIA Mobile V3 Adds HD Video - 12/02/2011
snom Designs New 700 Series Desktop Phones for SMB VoIP - 11/14/2011
Mitel Communications Director (MCD) 5.0: Licensing, Scalability, Mobility - 11/14/2011
ESI IP Server 900: IP-centric, IT-friendly - 11/02/2011
Panasonic Targets Healthcare Market with Direct Care Connect from Poltys - 10/28/2011
Cisco Updates the UC300 Series, Improves Language Support and Capacity - 10/17/2011
Cisco Updates the UC300 Series, Improves Language Support and Capacity - 10/17/2011
Toshiba IPedge EP Targets the Under 40-user Market - 10/04/2011
Epygi Enters the Enterprise Market with QX1000 - 10/04/2011
LG-Ericsson SBG-1000 Offers Office-in-a-box for Small Business - 09/29/2011
Digium Develops Switchvox Mobile Client for Android-based Devices - 09/15/2011
Panasonic Cloud Business Phone System Targets Very Small Business - 09/13/2011
Avaya Aura Contact Center Adds Social Media Manager, Increases Scalability - 08/29/2011
Cisco Differentiates Cius Business Tablet with AppHQ Hosted Storefront - 08/17/2011
Interactive Intelligence CIC 4.0 Scales to Address Larger Contact Centers, Adds Speech Analytics Analyzer - 08/10/2011
ShoreTel Contact Center 7 Enhances Customer Service with Personal Agent Queues - 07/28/2011
Digium Switchvox 5.0 Adds Flexibility for Mobile Workers - 06/23/2011
Toshiba Introduces IPedge Linux-based IP System - 06/17/2011
ShoreTel 12 Doubles Capacity, Adds New Collaboration Appliance - 06/02/2011
Alcatel-Lucent Simplifies the OmniPCX Office R8.0 Offer - 05/02/2011
Siemens Unveils OpenScape Office V3, Addresses Virtualization and Mobility - 04/04/2011
Cisco Adds New SMB Platforms, UC300 Series and Business Edition 3000 - 03/22/2011
Panasonic Addresses Remote Workers with CA V3.0, Updates KX-TDE and KX-NCP - 03/16/2011
Aastra 700 Replaces MX-ONE Compact - 03/09/2011
Alteva Announces Hosted On Demand Video Auto Attendant - 02/18/2011
Vertical Communications Unveils MBX IP for Growing SMBs - 02/08/2011
Mitel Freedom Architecture Addresses Mobility and the Cloud - 01/18/2011
OAISYS Updates Call Recording Solutions, Enhances Performance and Scalability - 01/07/2011
ShoreTel Acquires Agito Networks, Adds Fixed Mobile Convergence - 12/02/2010
eOn Launches Server-based eConn IP-PBX - 12/02/2010
Avaya Unveils Changes Across Portfolio with Aura 6.0, Addresses Legacy Migration - 10/20/2010
Microsoft Lync Nears General Availability - 10/19/2010
HP Updates VCX IP Telephony Systems - 10/19/2010
ShoreTel Addresses Key Trends - Mobility, Distributed Environments, Contact Center - 08/24/2010
Telecom Manufacturers Adopt Virtualization Technology - 07/01/2010
Siemens Designs OpenScape UC Server as Hardware-agnostic Virtual Appliance - 07/01/2010
Avaya Virtualizes Aura System Platform for Mid-size Businesses, Partners with Xen - 07/01/2010
Mitel's Virtual MCD Consolidates Voice and Data Using VMware vSphere 4 - 07/01/2010
Business Communications- Employee Mobility a Top Priority - 01/26/2010
snom Partners for HD Audio Conferencing - 12/23/2009
Mitel Adds Monitoring, Call Center Applications to Mitel Applications Suite - 12/23/2009
OAISYS Enhances Tracer Digital Recording Solution - 11/24/2009
Esnatech and Partners Highlight Mobile UC Client - 09/22/2009
Aastra 5000 Addresses Security and Survivability - 09/22/2009
Nortel Continues to Enhance its Telephony System Portfolio, Enterprise Division Sale Pending - 07/24/2009
Samsung Announces OfficeServ 7000 4.30i, Adds Mobility Features - 07/21/2009
Toshiba Addresses Mobility with Stratagy View and New DECT Telephone - 07/01/2009
Siemens OpenScape Contact Center Adds New Outbound Options - 07/01/2009
Active Voice Repartini from NECII Targets Smaller Businesses - 05/26/2009
eOn Office Solutions, a Microsoft Response Point System - 05/26/2009
Mitel Enhances Mobility with Dynamic Extension - 05/26/2009
Business Media Phones – What's New? - 05/11/2009
ShoreTel 9 Addresses the Larger Enterprise, Enhances Personalized Communications - 05/11/2009
Aastra Telecom Offers Options for SMBs - 05/11/2009
NEC Introduces UNIVERGE Bundles and Starter Packages for SMBs - 03/27/2009
Zultys Announces MXmeeting Collaboration Solution - 03/25/2009
Siemens Introduces HiPath OpenOffice Entry Edition - 03/25/2009
Nortel Enhances Unified Communications Functionality for BCM450 - 02/24/2009
Digium Announces Switchvox SMB 4.0, Adds New UC Features - 02/24/2009
Cisco Enhances Smart Business Communications System - 02/24/2009
ShoreTel Unveils ShoreGear V Switches with Integrated Voicemail - 02/24/2009
Small Business Telephony Systems Dominate in 2008 - 01/21/2009
Video Conferencing and Telepresence: Face-to-Face, Across the Miles - 12/29/2008
Mitel Unveils New UC Portfolio, Partners for Telepresence - 12/29/2008
Cisco Unified Communications System Release 7.0 - 12/05/2008
Mitel 3000 Version 6 Delivers UC Features for Small Business - 11/25/2008
Nortel Expands Global SMB Portfolio with BCM450 - 11/25/2008
Panasonic Debuts ECS Portfolio, New KX-NCP Systems - 11/25/2008
Toshiba Reaches New Market with Strata CIX1200 VoIP System - 09/19/2008
TANDBERG Previews HD PC Video Conferencing - 09/19/2008
Cisco Broadens TelePresence Portfolio with Personal and Large Group Endpoints - 07/28/2008
Interactive Intelligence to Offer Customer Feedback Management - 07/28/2008
Mitel Integrates 'Classic' Mitel and Inter-Tel Products - 07/28/2008
ShoreTel Enhances Unified Communications, Adds Video - 07/28/2008
Microsoft Adds VoIP Services for Response Point Phone System - 05/20/2008
Nortel Collaborates with IBM and Dell on SIP-based SMB Solution - 05/20/2008
Avaya Intros New UC Solutions - 05/20/2008
Teltronics' Cerato Family Offers Migration to VoIP, Fits Any Need - 04/18/2008
Aastra Technologies Acquires Ericsson Enterprise Communications Business - 03/28/2008
The Complete IP PBX for SMBs - 02/26/2008
Toshiba Strengthens Strata CIX Product Line, Emphasizes Total Office - 02/20/2008
DigiLinea Offers Cut and Paste Local Toll Free Service - 01/21/2008
A New Wave of Unified Communications Software from Microsoft - 01/08/2008
NEC Grows DSX Family - 12/19/2007
Zultys Enhances SIP-based MX Systems, Expands Partnerships - 11/20/2007
Mitel Addresses Scalability and Performance With New 3300 ICP MXe Server - 10/31/2007
Switchvox Adds Leading CRM Applications to IP PBX for SMBs - 10/25/2007
eOn Communications Offers Business Connect Hosted Phone Service - 10/18/2007
Altitude Software Emerges in the North American Contact Center Market - 10/04/2007
Altitude Software Emerges in the North American Contact Center Market - 09/25/2007
Epygi Rolls Out New Web Site and Expands IP Systems Portfolio - 09/25/2007
Alcatel-Lucent Launches Office Communications Solutions for SMBs - 09/21/2007
Vertical Integrates Product Lines with Wave IP 2500 - 09/17/2007
Sphere Communications Joins NEC Family - 08/31/2007
Inter-Tel Upgrades IP Portfolio - 08/27/2007
Nortel Unveils New Architecture for Communication Server 1000 - 08/23/2007
Genesys and Merced Systems Collaborate for Call Center Performance Solution - 07/31/2007
Siemens HiPath 8000 SIP Softswitch Addresses Very Large Enterprises - 07/26/2007
Active Voice Looks Forward with VideoMail - 07/23/2007
Snom Continues VoIP Growth Throughout North America - 06/22/2007
Cisco Looks Forward with In-Store Mobility - 06/22/2007
Samsung BCS Targets Small Business with OfficeServ 7100 - 06/21/2007
Mitel and Inter-Tel Announce Merger - 06/11/2007
ESI Introduces New Server Family - 05/22/2007
Polycom Rounds Out its Product Portfolio: SIP Phones, Mobility, Real-Time Conferencing - 04/19/2007
Contact Center: New Applications Address Excellence in Customer Service - 03/22/2007
Hospitality: The Guest Experience - 02/20/2007
TelecomTactics Survey 2006: Telecom Manufacturers Round Out System Portfolios - 01/08/2007
American Vendors Express High Interest in snom SIP-based VoIP Phones - 12/20/2006
Presence and Collaboration, Leading Telecom Manufacturers Address Employee Productivity - 11/20/2006
Inter-Tel 7000 Targets Enterprises with New SIP Softswitch - 10/18/2006
Telecom Manufacturers Shift Focus to Growing SMBs - 09/27/2006
Telecom Manufacturers Shift Focus to Growing SMBs - 09/27/2006
Switchvox Tailors the Asterisk Open Source Software - 08/17/2006
North American Telephone System Manufacturers Go Global - 07/08/2006
TelecomTactics Update: NEC Philips Unified Solutions Expands SOPHO Product Line - 05/23/2006
Cisco Expands Unified IP Phone Portfolio - 04/20/2006
TelecomTactics Survey: Leading Edge Applications Address the Mobile and Distributed Workplace - 03/28/2006
Siemens Rolls Out HiPath 2000 for Small Businesses - 03/21/2006
TelecomTactics Surveys the Latest Small Business Systems - 03/02/2006
More Than a PBX - MKC Networks Enterprise SIP Application Server - 02/22/2006
Vertical Communications Announces InstantOffice 7.0 - 02/10/2006
Avaya-Tenovis Targets SMBs With Integral 5 Platforms - 02/10/2006
Anytime, Anywhere: Trends in the U.S. Messaging Market - 05/12/2005
Introductions of Small Business Telephony Systems Climbing - 01/27/2005

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