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Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

Global Hosted PBX Market to See Billion Dollar Growth - 04/18/2019
RingCentral, PCM Partner to Brind Cloud Communications to Businesses US & UK - 04/18/2019
Patton Electronics Announces Official Release of Virtual CPE Products - 04/17/2019
CoreNexa Contact Center Solution Fosters Optimal Engagement - 04/12/2019
Evolve IP Says Accreditation with Cisco BroadCloud Calling Almost Ready - 04/10/2019
Vindaloo VoIP Intros New Mobile SIP Dialer - 04/10/2019
Cloud PBX Reselling Done Right - 04/08/2019
Securing Cloud Communications is Possible, If You Ask the Right Questions - 04/08/2019
Time-Sensitive Networking Testbed from IIC Making Strides for IIoT - 04/04/2019
New IGEL & Jabra Partnership Focuses on Improved Endpoint Collaboration - 04/03/2019
Netflix Picks Teleopti for Contact Center - 04/02/2019
Evolve IP Buys Jog.ai, Ramps Up Call Recording Capabilities - 04/02/2019
New Mitel App Offers Mobile Communications for Small Business Users - 04/02/2019
New Telinta API Allows VoIP Service Providers to Offer thinQ Phone Numbers - 03/25/2019
Closing the 5G Gap: Southeast Asia Making Key Development Moves - 03/22/2019
Mitel Updates Performance Analytics Solution for UC - 03/21/2019
HP Picks Zoom for Video Conferencing - 03/20/2019
VoIP Innovations & Thrio Partner to Drive CX Improvements in the Call Center - 03/20/2019
Welcome Poly: A New Name, New Focus & New Offerings - 03/19/2019
Lifesize Intros New 4K Video Conferencing Systems - 03/19/2019
Improvements in the Contact Center Start with Better Listening & WFM Tools - 03/12/2019
Making the Case for the Sprint/T-Mobile Merger: Rural America's Fighting Chance - 03/12/2019
NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK - 03/11/2019
New Airtel, Zoom Partnership Brings Power of UC to Businesses in India - 03/11/2019
Intermedia Launches Unite Envision, A Real-time Look into Communications Experiences - 03/07/2019
DVSAnalytics Integrates Workforce Optimization Tools with RingCentral UCaaS Solution - 03/06/2019
Enterprise-grade HD Video Conferencing Goes Mainstream in Australia - 03/06/2019
Cloud Business Communications Market Thriving - Digerati Focuses on Acquisitions - 03/05/2019
Avaya Discounts Communications Solutions to Support Women-owned Small Businesses - 03/05/2019
Jenne Helps Partners Track Sales with New Cloud Commissions Tool - 02/27/2019
Study Finds More Enterprises Turning to Cloud for Communications Needs - 02/27/2019
IMImobile Adds WhatsApp Business to Cloud Communications Platform - 02/26/2019
Ribbon Communications Honored for Real-time Communications Security Offering - 02/26/2019
AudioCodes & Colt Provide Advanced UC Services for Businesses in Europe - 02/26/2019
VoIP Finds Place in Healthcare - 02/22/2019
Verint Recognized for Excellence in Workforce Engagement Management - 02/22/2019
GL Communications Updates NG9-1-1 Testing Tool, Adds Instant Messaging - 02/22/2019
Real-time Messaging & Video Conferencing Make Way to Crowd Sourced Drug Delivery Market - 02/22/2019
What to Look for in a VoIP Provider - 02/20/2019
Toll Free Number: You Can't Really Do Business Without It - 02/20/2019
VisibilityOne Helps IT Proactively Monitor Video Conferencing - 02/20/2019
5G Trials Happening Now in India, BSNL & Ciena Team Up - 02/13/2019
Alloys Partners with Grandstream to Offer VoIP Solutions in Australia - 02/12/2019
Monster VoIP is a Fully-Hosted Phone System with Enterprise Features - 02/12/2019
Unified Office Makes Dental Practice Productivity Pain Free - 02/11/2019
Telebu Delivers Better Audio Conferencing for Karnataka Revenue Department - 02/11/2019
Call Recording Provides Necessary Backup for Decker Truck Lines - 02/11/2019
Improving the Call Center Culture Has Huge Benefits - 02/08/2019
VoIP Service Providers: Complying with Telecom Taxes Just Got Easier - 02/07/2019
8x8 Pushes Customer Communication Experiences to New Heights - 02/07/2019
3 Things Your Call Center Scheduling Software Should Include - 02/06/2019
New AudioCodes Gateway Merges Bots & Intelligent Voice Communications - 02/06/2019
Business VoIP Goes Mobile with New DECT IP Phones from Grandstream - 02/06/2019
FixStream Intros Version 9.0 of Enhanced AIOps+ Platform - 02/04/2019
Unified Office Launches Virtual Communications Console for Dental Practices at ITEXPO 2019 - 02/04/2019
Fanvil Announces New 20-line Enterprise IP Phone - 01/31/2019
New Multicast Speaker from CyberData Impresses with Low Retail Price Point - 01/31/2019
Zip911 Launches alertTree at ITEXPO 2019 - 01/31/2019
New Audio Conferencing Technology from Nureva Offers Better Control in Large Spaces - 01/31/2019
Matrix Comsec to Launch New Solutions at ITEXPO this Week - 01/30/2019
CoreDial's Ken Lienemann to Deliver Keynote on Benefits of CCaaS at ITEXPO - 01/30/2019
Telinta and thinQ Team Up at ITEXPO - 01/30/2019
Managing the Workforce: It's Never Easy to Say Goodbye - 04/06/2017
Sales Prospecting Doesn't Have to Be Hard - 04/05/2017
Part-time Work Matters, Even in the Call Center - 04/04/2017
Call Center Shrinkage: Cut the Small Talk - 04/04/2017
Shift to a Recurring Revenue Model Today - 04/03/2017
Office 365: Is Your Contact Center Making the Most of It? - 04/03/2017
Conferencing Zone Week in Review: Revolabs, Yamaha, Microsoft, Logitech - 04/01/2017
Contact Center Solutions Week in Review: Serenova, Amazon, Genesys - 04/01/2017
APIs Make Communicating Easier - 03/30/2017
Waze + Dunkin Donuts: A Match Made in Heaven for This New England Girl - 03/29/2017
Caring for Your Workforce: Are You Doing Enough? - 03/28/2017
New Yamaha CS-700 Makes Powerful Conferencing a Breeze for Small Teams - 03/27/2017
Wearable Trackers Are Not a Passing Fad - 03/24/2017
Evoke Emotions If You Want to Increase Sales - 03/21/2017
Monet Software WFO Live Wins Innovation Award - 03/20/2017
Contact Center Solutions Week in Review: VHT, Enghouse, TAS United - 03/18/2017
Gemalto Helping Companies Cross the Licensing Chasm - 03/17/2017
Sales Coaching: Do You Have What it Takes? - 03/15/2017
Performance Musts for Call Center Managers - 03/14/2017
Better Customer Relationships Start at the Call Center - 03/13/2017
Contact Center Solutions Week in Review: 8x8, NewVoiceMedia, Aspect - 03/11/2017
Conferencing Zone Week in Review: Revolabs, West, Vaddio - 03/11/2017
WFM: Continuous Improvement with Quality Monitoring - 03/09/2017
Delivering Optimal Customer Care Today: What's it Take? - 03/09/2017
To Be or Not to Be Formal: Speech Analytics Helps You Decide - 03/08/2017
Onboarding New Hires for Sales Coaching - 03/08/2017
Better Care Will Bring Customers Back for More - 03/06/2017
Contact Center Solutions Week in Review: Callidus, Cyara, Bright Pattern - 03/04/2017
Servitization: Changing the Game for Manufacturers Today - 03/02/2017
Conferencing Zone Week in Review: Amazon, Avaya - 02/18/2017
Contact Center Solutions Week in Review: Amdocs, NeoNova, Yappy - 02/18/2017
Call Center Hiring: Don't Skimp on Scheduling - 02/16/2017
Customer Care: When Picking Favorites is Okay - 02/16/2017
ISI to Spotlight UC, Call Accounting at Upcoming Cisco Geekfest - 02/15/2017
Communications Applications Week in Review: Starbucks, Dialogic, Vertical, Sonus - 02/11/2017
Netskope and Viptela Partner for Hybrid Wan - 02/10/2017
Are You Doing Enough for Young Consumers? - 02/09/2017
New IP Phone from Digium Brings Affordable HD Touchscreens to Businesses - 02/09/2017
Vertical Communications Announces Vertical Wave IP 6.0 at ITEXPO - 02/08/2017
Getting Cloud Computing Right with Cloud Perspectives - 02/07/2017
Communications is Still Key: 888VoIP Talks Partners, ITEXPO - 02/07/2017
Conferencing Zone Week in Review: Microsoft, COMSATS & More - 02/04/2017
Contact Center Solutions Week in Review: Aspect Taking Contact Centers to Next Level - 02/04/2017
Bilingual Call Centers Growing in Importance - 02/02/2017
Winning in the 5G Era: Safeguard Scientifics Talks Business Innovation, ITEXPO - 02/02/2017
Text Messaging and the Modern Sales Team - 01/31/2017
Is Self-Service Helping or Harming Your Operations? - 01/31/2017
Conferencing Zone Week in Review: Revolabs, Zoom, Phoenix Audio - 01/28/2017
Tech in the Workplace: Millennials or Baby Boomers? - 01/26/2017
New App Uses AI to Deliver Better Meditations - 01/26/2017
Digital Engagement for the Win - 01/25/2017
Succeeding in Today's Market: Software Monetization Musts - 01/25/2017
New Tool Uses AI to Improve Wedding Planning - 01/24/2017
Conferencing Zone Week in Review: VideoCentric, Citrix, AVI-SPL - 01/21/2017
Contact Center Solutions Week in Review: DialogTech, TELUS, SnapCap - 01/21/2017
Call Center Management: Get Customer Service Right on Social in 2017 - 01/18/2017
Customer Service Failures: You Can't Blame the Agents - 01/17/2017
ISI Shows Off UC & Reporting Solutions at NWN Kickoff 2017 Partner Event - 01/16/2017
Call Center Agents: You Can't Do it Without Them - 01/12/2017
Are You Satisfying the Millennial Customer? - 01/10/2017
Cold Calling: Getting it Right the First Time - 01/10/2017
Software Monetization: Do You Know How Much Your Product is Worth? - 01/09/2017
Call Center Management Must Train for Social Channels - 01/09/2017
Contact Center Solutions Week in Review: Aspect, NICE, Genesys - 01/07/2017
Too Much Call Center Data: What to Do - 01/06/2017
Does Your Call Center Have the Tools to Succeed? - 01/05/2017
Is Your Sales Team Wasting Money Hunting for Leads? - 01/04/2017
Call Centers: What's New in 2017? - 01/03/2017
GENBAND Looks Back at 2016 - 12/26/2016
Tech Sector Changing the Face of Entrepreneurship - 12/16/2016
Wholesale VoIP Growth Keeps On in 2017 - 12/13/2016
SecBI CTO Talks Security, Telecom Predictions 2017 - 12/13/2016
Kandy Talks RTC, Predictions for 2017 - 12/13/2016
Cloud Predictions 2017 - 12/13/2016
HCM Expert Week in Review: Workplace Transformation Continues - 12/10/2016
Conferencing Zone Week in Review: Conferencing Benefits Spread Across Sectors - 12/10/2016
Ulta Gets Beautiful Response to Loyalty Program - 12/07/2016
VoIP Innovations Talks Business Growth, ITEXPO - 12/06/2016
UC Trends to Stay Hot in 2017 - 12/06/2016
Negativity is the Venom that Kills Success - 12/06/2016
Are You Hip to Mobile Coupons? - 12/05/2016
Call Recording Week in Review: SIP Print, Knowlarity, UCedge, Toshiba - 12/03/2016
HCM Expert Week in Review: What Do You Do for Your Employees? - 12/03/2016
Conferencing Zone Week in Review: Revolabs, Jenne, Zoom - 12/03/2016
SIP Print Brings Call Recording to nexogy - 12/02/2016
Train Your Reps for Customer Service and Marketing - 11/29/2016
At Work Weight Loss Program: Could it Benefit You? - 11/29/2016
Want to Keep Customers? Keep Things Fair - 11/29/2016
Be Real: No One Wants a Pushy Salesperson - 11/29/2016
Conferencing Zone Week in Review: Zoom, AVI-SPL, Persistence Market Research - 11/19/2016
The Open Office: How to Make it Work for You - 11/17/2016
ISI Shows Off UC Management Solutions at Dimension Data Event - 11/16/2016
Call Center Management: Time to Raise the Bar - 11/16/2016
Spoil the Call Center Agent in Your Life this Holiday Season - 11/15/2016
Training Mistakes to Avoid - 11/15/2016
The Worst Things You Can Possibly Say to a Customer - 11/14/2016
Open Office Got You Worried? Sennheiser Has the Answer - 11/14/2016
HCM Expert Week in Review: Getting Employment Practices Right - 11/12/2016
Call Recording Week in Review: Sabio, NewVoiceMedia, MiaRec - 11/12/2016
Conferencing Zone Week in Review: Polaris, BlueJeans, Ricoh - 11/12/2016
VoIP Fraud: What You Need to Know - 11/11/2016
It's All About the Experience: GENBAND Intros GENView Analytics for Service Providers - 11/09/2016
LiscensingLive Wrap-up: A Closer Look at Change & the Now Economy - 11/08/2016
ITEXPO Q&A: Business Benefits of VoIP Still Very Relevant - 11/08/2016
Holiday Shopping is Already Underway- Don't Wait for Turkey Dinner to Get Started - 11/08/2016
Conferencing Zone Week in Review: TrueConf, OmniJoin, Revolabs - 11/05/2016
HCM Expert Week in Review: Performance Management, Employee Benefits & Millennials - 11/05/2016
Call Recording Week in Review: TeleWare, TelStrat - 11/05/2016
Social Media Marketing: Are You Doing Enough to Get Help? - 11/03/2016
Get Your Hack On! Kandy Teams with Collaborizm and myDevices for Event - 11/03/2016
Most Companies Not Moving Forward with UC Improvements Due to Lack of Tools - 11/03/2016
HCM Expert Week in Review: Halloween Edition - 10/29/2016
Call Recording Week in Review: Cebod, MegaPath, CSI - 10/29/2016
Monet Software Answers Your Most Common Call Center Questions - 10/27/2016
Beauty Influencers Keeping it Real, Demanding More from Brands - 10/27/2016
Modernize Your Communications with an Office 365 Contact Center - 10/27/2016
Zycoo Zips Through 2016 - 10/26/2016
VoIP Market Still Fruitful: Why You Should Consider IP PBX - 10/26/2016
Set the Tone for Your Workforce from Day One - 10/25/2016
Landing a Sale is about More than Appointment Scheduling - 10/25/2016
Want to Work from Home? Better Brush up on Conferencing Etiquette - 10/25/2016
Call Recording Week in Review: Dubber, CallRail, TelStrat - 10/22/2016
Ask Your Employees for Feedback, Show You Care - 10/20/2016
Selling to the Millennial Buyer is Simple - 10/20/2016
Customer Analytics Hold Key to Success - 10/20/2016
Xact Communications Dale Cooper Talks Tech, Future of Cloud - 10/18/2016
No Wire. No Problem: Wireless Conferencing is Worth It - 10/18/2016
Microsoft & SAP: Cloud HCM for Enterprises Gets Better - 10/18/2016
Call Recording Week in Review: Calabrio, Dubber, Versadial - 10/15/2016
Conferencing Zone Week in Review: Pinnaca, PGi, Microsoft - 10/15/2016
Licensing Live: It's Time to Embrace Change - 10/14/2016
Out with the Fake: Brands Learning to Embrace Natural Beauty & Curves - 10/14/2016
The Customer Journey: The Right Analytics Make the Trip Worth it - 10/14/2016
SAP Teams with Twintech to Discuss Benefits of Cloud HCM - 10/13/2016
What Can Call Centers Do Better as Millennials Take Over? - 10/12/2016
New Makeup App Lets You Get Pretty for Video Conferences - 10/12/2016
Stop Wasting Time on Hold: VHT Cloud Changes the Customer Service Game - 10/12/2016
Do Your Employees Trust You? It Might Be Time to Find Out - 10/11/2016

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