Laura Stotler Info

TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

Unilever to Use Blockchain to Create a Deforestation-Free Supply Chain - 06/19/2020
EOS Platform in Decline as Competition Heats Up in Blockchain Space - 06/19/2020
Cybercriminals Target Cloud Apps as Cloud Migrations Accelerate - 06/18/2020
Global Applebee's Franchisee Chooses MSP for Major Network Upgrade - 06/18/2020
Managing the Customer Experience with UC Analytics from Microsoft Teams - 06/18/2020
Moscow to Use Blockchain for Critical Vote on Extending Putin Presidency - 06/18/2020
Rochester Area Call Center Sued for Back Rent During COVID-19 - 06/10/2020
Gemini Brings Mobile Capabilities to U.S. and Canadian Samsung Blockchain Wallet Users - 06/05/2020
Executive Order Could Transform Social Media During a Historically Volatile Time - 06/04/2020
Technology Key to a Successful Permanent Remote Workforce - 06/01/2020
Setting Work and Home Life Boundaries to Avoid Employee Burnout - 06/01/2020
Major U.S. Tech Companies to Allow Remote Work Beyond COVID-19 - 06/01/2020
Study Shows Robots Tied to Income Inequality in Certain U.S. Regions - 05/28/2020
European Companies Team on Blockchain COVID-19 Health Passport - 05/28/2020
Chinese AI Leader iFlytek Announces Key Partnership While Under Fire for Alleged Surveillance Role - 05/21/2020
NVIDIA Announces New AI System Geared Toward Data Center Supercomputing - 05/20/2020
Fujitsu and Accenture Join Hyperledger Greenhouse with Blockchain Interoperability Project - 05/19/2020
The Role of Blockchain in an Adaptive, Post COVID-19 Global Supply Chain - 05/15/2020
The Call Center's Role in Providing Positive Business Outcomes - 05/15/2020
Businesses Seeking Positive Outcomes Will Smart Source their MSP Selection - 05/14/2020
U.S. Senate Considering Blockchain Technology for Remote Voting - 05/08/2020
Remote Work Benefits for Customer Service Will Outlast COVID-19 - 05/08/2020
State Unemployment Departments Beef Up Call Centers and Tech Amidst COVID-19 - 05/08/2020
COVID-19 Fueling Major Virtual PBX Market Growth - 05/01/2020
Poison Control Call Centers Experience High Call Volume After Trump's Disinfectant Comments - 05/01/2020
Blockchain Being Used Globally in Fight Against COVID-19 - 05/01/2020
Cisco Global Contact Center Survey Reveals Major Cloud and AI Adoption - 05/01/2020
Blockchain to Play Pivotal Role in China's Data and Economic Infrastructure - 04/23/2020
Communications Infrastructure Industry Growing Thanks to New Investments - 04/17/2020
Valuable Call Center Tools Available to Support Remote Work and Scheduling During COVID-19 - 04/17/2020
AFNI Call Center Under Fire for Allegedly Packing Trainees in Elbow-to-Elbow Amidst COVID-19 - 04/16/2020
Global Health Organizations Using Conversational AI to Aid COVID-19 Response - 04/16/2020
Broadway Websites Using AI to Deal with Influx of Customer Service Requests - 04/09/2020
Remote Agents Key to Bank Call Center Success During Coronavirus - 04/09/2020
Blockchain Solutions Among Most Popular Technologies to be Adopted in 2020 - 04/09/2020
Call Center Agents on the Front Lines in Coronavirus War - 04/02/2020
The Vital Role of Blockchain in Dutch Fight Against Coronavirus - 04/02/2020
US Call Center Workers in Crowded Buildings Terrified of COVID-19 Spread - 03/31/2020
Use of UC Solutions Surges as People Socialize Virtually - 03/26/2020
New Serenova Program Helps Call Centers Quickly Support Remote Agents - 03/26/2020
State Unemployment Call Centers Overwhelmed Due to Coronavirus - 03/24/2020
AI and Automation for Workforce Management in the Contact Center - 03/20/2020
The Role of AI and Blockchain in Combating the Coronavirus - 03/20/2020
Video Conferencing 101: A Guide to 20 Free Solutions - 03/19/2020
Only Some Governments and Agencies Ready to Move to Remote Work - 03/18/2020
Remote Work a Dream Come True for Most Employees - 03/17/2020
Federal Employee Remote Work Guidance is Confusing and Inconsistent - 03/16/2020
Call Center Scheduling Programs Can Ease the Burden for Managers - 03/13/2020
AI in Healthcare: Who's to Blame When Things Go Wrong - 03/13/2020
How to Work Remotely During the Global Coronavirus Pandemic - 03/13/2020
Toronto AI Company Identified Coronavirus Before it Became a Pandemic - 03/12/2020
Google and T-Systems Partner on Managed Services and Cloud Competence Center - 03/11/2020
Call Center Messaging Technologies Vital During Coronavirus Crisis - 03/05/2020
Call Center Messaging Technologies Vital During Coronavirus Crisis - 03/05/2020
Call Center Managers Embracing AI and Automation - 03/05/2020
How to Choose the Best MSP Partner Possible - 03/05/2020
MSP Cybersecurity Company Sophos Bought Out for $3.9 Billion - 03/05/2020
The Vatican Teams with Microsoft and IBM to Call for AI Ethics - 03/04/2020
Five9 to Acquire Workforce Optimization Company Virtual Observer - 03/02/2020
Sprint Files Massive VoIP Lawsuit While Poised for T-Mobile Merger - 02/28/2020
Patton Releases SmartNode Series of VoIP Gateways - 02/28/2020
Several States Enacting Call Center Relocation Laws and Fines - 02/25/2020
Contact Center AI Startup Cresta Launches with Workforce Management Solution - 02/25/2020
Gordon Flesch to Acquire ITP and Create Large Midwest MSP - 02/24/2020
Florida's Manatee County Adopts NG911 Bundle from RapidDeploy - 02/24/2020
Telinta Adds New Brandable Features to Switching & Billing Apps at ITEXPO - 02/21/2020
MDR Provider for MSPs Huntress Tracks Down $18 Million Funding Round - 02/21/2020
Tips for Fostering an Inclusive, Engaging Call Center Culture - 01/24/2020
The Importance of Social Media for Hiring Talented, Engaged Agents - 01/23/2020
AI Tools Being Used to Create a More Empathetic Call Center - 01/22/2020
AI's Important Role in Customer Service Workflows - 01/17/2020
The Evolving Role of Chatbots in the Customer Service Realm - 01/17/2020
The Value of Long-Term Forecasting & Scheduling in the Call Center - 01/16/2020
UPenn Chooses Vonage to Unite Campus Communications - 01/15/2020
Seattle Work Scheduling Law Offers Model for the Call Center - 01/10/2020
Nashville 911 Issues Highlight Global Call Center Problems - 01/10/2020
New Illinois Law Could Serve as Benchmark for AI Use in Hiring - 01/08/2020
Migrating Communications to the Cloud with Minimal Disruption - 01/03/2020
AI's Critical Role in Public Safety and Emergency Services - 01/03/2020
Achieving Balance in the Call Center Management Juggling Act - 01/03/2020
Twilio Performance May Indicate Cloud Communications Growth in 2020 - 01/03/2020
Synoptek Becomes Latest MSP Victim of Ransomware Attack - 01/02/2020
Dutch Government Proposes Act to Prevent Hostile Takeover of Telecom and Internet Companies - 01/02/2020
Superior Customer Service Needs to Be the Norm, Not the Exception - 01/02/2020
AI Versus Human Thought: Which Will Prevail? - 12/27/2019
How AI is Improving CX and Customer Engagement - 12/27/2019
Fuze and Snap Recordings Partner on Personalized Customer Experiences - 12/27/2019
AMD Announces Transformative Partnership with Blockchain Gaming Alliance - 12/27/2019
Alibaba Wins Blockchain Patents and Solidifies Fintech Partnerships - 12/27/2019
Holiday Tips for the Busy Call Center - 12/20/2019
AI Vital for Omnichannel Customer Engagement - 12/20/2019
Cisco Shapes the Future Network with Silicon One Chip and Router Line - 12/20/2019
AI's Steady Takeover of the Hiring Process - 12/18/2019
Elizabeth Warren's Fair Workweek Plan Would Address Erratic Scheduling - 12/11/2019
CyrusOne MSP Customers Victims of Ransomware Attack - 12/11/2019
MSPs Need to Get Ahead of Ransomware Attacks - 12/06/2019
Google's Contact Center AI Could Transform Customer Service - 12/06/2019
HoloLens 2 Mixed Reality Project Aims to Improve Call Center Scheduling & Performance - 12/06/2019
Orange Selects Ericsson for Managed Services, AI & Automation - 12/05/2019
Comcast Launches ASL Now Customer Service Offering for Deaf Subscribers - 12/05/2019
Sprint's New Omni VoIP Service Aimed at SMBs - 11/27/2019
Salesforce Broadens AI-Based Einstein Voice Assistant - 11/27/2019
Workforce Logiq Acquires ENGAGE Talent and Adds AI and Analytics - 11/26/2019
Verint Upgrades WFM Solution with AI and Automation - 11/26/2019
Mining Data to Improve Call Center Scheduling - 11/25/2019
The Millennial Generation Needs a Comprehensive Mobile Workforce Strategy - 11/25/2019
Washington 911 Call Center Undergoing Upgrade - 11/22/2019
Google Enhances CallJoy Virtual Customer Service Agent - 11/22/2019
Microsoft's Endpoint Manager Solution Streamlines Device Management - 11/21/2019
The Surprising Growth of AI in Retail Businesses - 11/20/2019
Using the Right Technology Tools for Call Center Management - 11/18/2019
Conversational AI Transforms the Call Center at Constant Contact - 11/15/2019
AI's Inevitable Impact on the Customer Experience - 11/13/2019
The Complex Ethical and Social Responsibilities Surrounding AI - 11/13/2019
Tijuana Becoming the New Bombay for Call Centers - 11/13/2019
The Many Business Productivity Advantages of VoIP - 11/11/2019
Using AI and Automation to Improve Call Center Management - 11/11/2019
The Exciting and Controversial Use of AI in the Hiring Process - 11/07/2019
How AI and Bots are Improving the Travel Industry - 11/06/2019
New Modzy Platform Designed to Scale AI Deployments Across the Enterprise - 11/05/2019
AI and Automation Natural Fit for CRM - 10/25/2019
Unpredictable Schedules Are a Major Problem for U.S. Workers - 10/25/2019
Courtside Solution Uses AI to Automate Court Transcription - 10/24/2019
AIOps Is Tearing Down Traditional Technology Siloes - 10/18/2019
NTI's Disabled, Remote Agents Help Curb Call Center Attrition - 10/18/2019
Chatbots Can Close the Sale - But Only with Unknowing Customers - 10/18/2019
St. Louis Blues Using Chatbot to Drive Revenue and Improve Fan Engagement - 10/17/2019
Homeland Security Warns of Chinese Cyber Attacks on MSPs - 10/16/2019
The Importance of AIOps for Mission-Critical Workloads - 10/04/2019
Human and AI Collaboration in the Future Workplace - 10/04/2019
Women Assuming Major Role in AI Development - 10/04/2019
The Importance of AI and Voice Analytics in the Call Center - 09/26/2019
Military and Healthcare Industries Driving AI Investments and R&D - 09/26/2019
Using AI to Improve Call Center Scheduling and Management - 09/26/2019
AIOps Market Growing Slowly and Steadily - 09/25/2019
Google Looks to India for AI Development and Research - 09/24/2019
Airlines Using AI to Forecast Demand and Improve Efficiencies - 09/06/2019
Preparation Key for Call Centers During Hurricane Dorian - 09/06/2019
Preparation Key for Call Centers During Hurricane Dorian - 09/06/2019
New North Carolina 911 Call Center Will Meet Next-Gen Demands - 09/05/2019
SIP Trunking On the Rise, Even for UCaaS - 08/30/2019
Using AI to Treat the Global Problem of Job Burnout - 08/30/2019
Important Factors for Call Center Recruiting - 08/30/2019
Splunk to Buy SignalFX in $1.05 Billion AIOps Deal - 08/29/2019
Affiliate Ban Would Effectively Kill Off US Market for Huawei - 08/20/2019
The Benefits of Speech Analytics for Customer Service - 08/19/2019
Massive DoD JEDI Cloud Project Under Review but Moving Forward - 08/16/2019
Verint Honored for Workforce Optimization Solution of the Year - 08/15/2019
California's Outdated 911 Call Centers Slated for an Update - 08/15/2019
CI's Virtual Concierge Simplifies AI for Customer Interactions - 08/14/2019
Automated Coaching is the Next Phase of Workforce Management - 08/02/2019
Blockchain Offers an Exciting Alternative to the Traditional Database Architecture - 08/02/2019
Taking Advantage of a HIPAA-Compliant Business VoIP Solution - 08/02/2019
Creating a Harmonious Environment for Workers in the Age of AI - 08/02/2019
Google Steps Up Contact Center AI Game - 07/31/2019
Microsoft's Exciting and Frightening $1 Billion Investment in OpenAI - 07/30/2019
AI Technology Will Improve the Workplace for Customer Service Agents - 07/26/2019
Delta Elevates Customer Service Using AI-Based Virtual Assistant - 07/25/2019
911 Call Center Managers Need to Be Prepared for the Unexpected - 07/25/2019
AI Already Improving Customer Service and Transforming the Call Center - 07/19/2019
AI Will Fill the Manager's Role in Workplace of the Future - 07/19/2019
How AI is Transforming Customer Relations - 07/19/2019
Finance Industry Banking on AI to Improve the Customer Experience - 06/13/2019
Topbox Enhances CX Using Conversational Analytics - 06/13/2019
Gleaning the Most Value From Call Center Scheduling Tools - 06/07/2019
How to Make an Informed Choice of VoIP Service Provider - 06/06/2019
Using Analytics to Improve Workforce Management - 06/06/2019
Guidelines for Managing Virtual Call Center Workers - 06/06/2019
Getting from Order to Auto-Renewal with Zero Effort - 06/05/2019
Why XaaS is an Ideal Fit for UC Services and Management - 06/04/2019
Toledo Call Center Training Program Gives Students Real-Life Experience - 05/31/2019
Monet Solution Makes Club Med Contact Center Scheduling a Day at the Beach - 05/31/2019
New Text Messaging App Designed to Help People Show Up in Court - 05/30/2019
The Lowdown on Low-Code for AI Development - 05/24/2019
AI Set to Transform the Financial Services Workplace - 05/24/2019
Ribbon Partnership with Westcon-Comstor Expands Reach of Network Edge Orchestration Solution - 05/23/2019
RingCentral Dialpad Beef Shut Down in Court - 05/23/2019
Time Constraints Create Tension at Veterans' Call Center - 05/23/2019
Extreme Networks D livers Customer-driven Networking Solutions with Sentinel - 05/20/2019
The Next-Gen Call Center Will Be Driven By Humans Using AI - 05/16/2019
Reversing the Call Center Turnover Trend - 05/14/2019
Call Center Agents In No Danger of Being Replaced by AI Anytime Soon - 05/10/2019
Essential Call Center Scheduling Practices to Keep Agents and Customers Happy - 05/08/2019
Human Contractors Are Mining Social Media Posts to Train AI Systems - 05/08/2019
Extreme Networks Embraces Software Side with Sentinel Solutions - 04/29/2019
A Hybrid Cloud Approach Practical for Contact Centers - 04/29/2019
AI Transforming the Global Role of Knowledge Workers - 04/26/2019
Momentum Telecom on a Roll with DCT Acquisition - 04/24/2019
Unify Square Broadens Reach with Cross-Platform UC Support - 04/24/2019
The Keys to Achieving Maximum Call Center Efficiencies - 04/22/2019
The Tricky Job of Calculating Call Center Staffing Needs - 04/22/2019
A Dynamic and Flexible Approach to Workforce Management in the Contact Center - 04/22/2019
The Role of SIP in the Unified Communications Landscape - 04/17/2019
Marrying Technology and Workforce Management in the Call Center - 04/10/2019
CallTower Launches CT Cloud Unite for Business App Integration - 04/10/2019
Bringing Cloud-Based Communications Services to SMBs - 04/10/2019
Measuring Inbound Call Center Success - 04/05/2019
Nextiva Business Communications Platform Awarded by Frost & Sullivan - 04/05/2019
Using Call Recording Systems to Achieve GDPR Compliance - 04/05/2019
Arcules Rolls Out Video Access Control-as-a-Service Solution - 04/04/2019