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Latest Articles

Uncovering Funding Incentives for Your Data Center - 07/22/2014
Is WebRTC the Death of the Traditional Call Center? - 07/22/2014
SMBs & The 'Year of the Breach': How to Secure Your Business - 07/21/2014
A Hosted Enterprise Fax Solution Takes the Hassle off Your Hands - 07/21/2014
Ten Tips for the App-Centric IT Pro - 07/18/2014
Chat with Nat: Telecommuting, VoIP Education, ITEXPO and More - 07/18/2014
Improve the Health of Your Network with Optical LAN - 07/17/2014
A Few Lines of Code? - 07/16/2014
Inbound Marketing: Tips for Reaching New Business Prospects Online - 07/15/2014
OpenStack: A Winning Proposition for Vendors and End-Users - 07/15/2014
Black Friday and Cyber Monday are Coming-Is Your Website Ready? - 07/14/2014
Cybersecurity Crisis Reaches New Heights - Looking Beyond Anti-Virus and Single Point Security Solutions - 07/14/2014
3 Ways To Update Your Enterprise Application Development Environment - 07/11/2014
Chat With Nat - 07/11/2014
Enterprise Servers' Role with Big Data Bandwidth Requirements - 07/10/2014
Fax Machines and MFD's are Cloud-Bound - 07/10/2014
The Top 7 Communication Trends of 2014 (Mid-Year Scorecard) - 07/09/2014
IT Networks in the Middle East - 4 Reasons to Say Goodbye to the Status Quo - 07/09/2014
The Future of TV - 07/09/2014
Mobile Asset Tracking - 07/09/2014
Infrastructure Consolidation - Creating Agility by Moving Away from Multi-system, Multi-site Communications Infrastructures - 07/08/2014
Net Neutrality Legislation: Regional Trends - 07/08/2014
Is Your Company's Software Underused? - 07/08/2014
Five Ways to Help Enterprises Secure Applications and Customer Data - 07/08/2014
An IoT Booster:CEO Explains Why This Signal Technology is Coming Out of the Shadows - 07/08/2014
Saving on Reverse Proxy Server Runtime: Public Cloud, Nginx, Docker and VNS3 Can Do the Job - 07/08/2014
Customer Service Bracing for the Social Cyborgs - 07/08/2014
Revisiting the FCC's CVAA Disability Access Requirements - 07/08/2014
Time to Change How We Think - 07/08/2014
Why Social Collaboration Technologies are Failing in the Enterprise - 07/08/2014
Middle East CIO Called to a Higher Purpose - Must Deliver Corporate Value with Data - 07/08/2014
The Hype and Myths of Big Data and Security - 07/08/2014
Gain a Competitive Advantage: Include Mobile Technology in Your Budget - 07/08/2014
The Yin and Yang of Self-Service Support - 07/07/2014
Combating the Evolving Threat Landscape with Multi-Factor Authentication - 07/07/2014
How to Make Sure Your Customers Has a Voice - 07/03/2014
Chat With Nat - 07/03/2014
Making the Most of Mobile Workforce Management - 07/02/2014
Internet Service Providers in the Middle East are Uniquely Positioned to Deliver DDoS Attack Protection Services - 07/02/2014
In Telemarketing, 'Practice Makes Permanent' - 06/30/2014
Big Data and the Broadband Industry - 06/30/2014
Re-engagement and Retargeting - a Couple of My Favorite Power Marketing Tools - 06/30/2014
Fax Challenges Facing VoIP Suppliers, Carriers and ISP's - 06/30/2014
Chat With Nat - 06/27/2014
Consumerization of SLAs: How to Meet the Demands of Today's Always-On Customer Base - 06/26/2014
Shifting Roles in the Modern Data Center - 06/25/2014
WebRTC: Changing the Way Business Communicates - 06/25/2014
Advances in Mobile Payment Security - 06/25/2014
Restructuring the Data Center Industry - 06/24/2014
3 Business Processes That You Must Automate Now-Or Risk the Sanity of Your Workforce - 06/24/2014
Creating Rock-Solid Wi-Fi Foundations in a Wireless Workplace to Support Generation Mobile in the Middle East - 06/24/2014
Virtualization's Dirty Little Secret: The Other 30 Percent - 06/23/2014
Best Practices for Defending Your Data from Rebel Scum - 06/20/2014
Why All Threats are Insider Threats - 06/20/2014
Chat With Nat - 06/20/2014
Marketing 3.0 - A Social Marketing Model - 06/19/2014
Disruptive Innovations in Cloud Computing - 06/18/2014
Having Doubts About In-House Fax? Consider a Hosted Solution - 06/18/2014
Pillars of a Sound BYOD Policy - 06/18/2014
Why Airlines Should Lead the Fight for In-Flight Cell Service - 06/18/2014
WebRTC's Impact on Service Providers - 06/17/2014
Why the Government & Private Sector Need to Speed Up the Education Superhighway - 06/17/2014
Take Your Email Higher: 5 Ways to Elevate Your Inbox - 06/17/2014
The Challenges of Moving Data To the Cloud - 06/17/2014
Service Control: The Obvious Answer to the OSS/BSS Conundrum - 06/17/2014
Transbeam Addresses the Needs of Post Acute Partners - Stat - 06/17/2014
Key Essentials Needed for WebRTC Takeover - 06/16/2014
Is Your Home Watching You? What We Need to Know as 'Internet of Things' Turns to Home Security - 06/16/2014
Middle East Organizations Should Prepare for Future OpenSSL Bugs - 06/16/2014
Can Middle East Enterprises Handle the Streaming Frenzy of the FIFA World Cup 2014? - 06/13/2014
Chat With Nat - 06/13/2014
Private Cloud Reigns: 11 Questions to Help You Choose the Best Vendor - 06/13/2014
How to Challenge the Security Status Quo: A Modern Approach to Cybersecurity - 06/12/2014
Technology You Cannot Ignore - 06/11/2014
Assessing the Damage: Best Practices to Protect Against the Heartbleed Fallout - 06/10/2014
e-tailers are Leaving Money on the Table, You can be Different - 06/10/2014
Information Acceleration and Decision Making - 06/09/2014
Why do Criminals go After Online Retailers? - 06/09/2014
The Cloud Ecosystem Journey - 06/06/2014
Personal Information in the Cloud, is it Secure? - 06/06/2014
Cloud Storage as We Know It Has an Expiration Date - 06/06/2014
Three Tips for Evaluating and Deploying IaaS for High-Performance Apps - 06/06/2014
Managing Hybrid Cloud - 06/06/2014
Scale-Out Virtual Environments and the Future of Storage Infrastructure - 06/06/2014
Managing Migration to the Cloud - 06/06/2014
The Benefits of On-Premise Collaboration Technologies for Enhancing Workplace Productivity - 06/06/2014
Chat With Nat - 06/06/2014
Call Centers Need to Recognize the Importance of Short Hold Times - 06/06/2014
Mobile Networks in the Middle East: An Easy Target for DDoS Attacks? - 06/06/2014
14 Tips for 2014 to Make Web Chat Work - 06/05/2014
Building that Emotional Connection: Multi-channel Matters - 06/05/2014
Linux-based Enterprise Packages: What CentOS has to Offer? - 06/04/2014
Data Management - Adapting to Change in a Virtual World - 06/04/2014
Turning the Network into a Platform for Innovation - 06/04/2014
Cybersecurity Insight: Operation Tovar: GameOver ZeuS (GOZ) Botnet Takedown - 06/04/2014
Monitoring of Things: Exploring a New World of Data - 06/04/2014
Customer Obsession - The Path to Gaining a Competitive Edge - 06/03/2014
USAC Turns up the Heat on E-Rate Price Requirement - 06/03/2014
Don't be Fooled: File Sync and Share isn't Enterprise Collaboration - 06/03/2014
Powering Your Fast-Growing Company With Just A Phone - 06/03/2014
2015 Might Be Too Late for Microsoft and Apple to Adopt WebRTC - 06/03/2014
Following a Dramatic Winter, Now is the Time to Assess Disaster Preparedness for your Business - 06/03/2014
mHealth: Empowering Strategic Decisions and Expansion with Network Intelligence - 06/03/2014
Is it 'Game Over' for the Current Set of Disruptions in the Storage Market? - 06/02/2014
There's an Easy Answer to BYOD Security Fears - 06/02/2014
Chat With Nat - 05/30/2014
Private Practice Zen: Next Steps for Physician Offices - 05/30/2014
5 Things You Must Do When Supplementing Your Team With Managed Services - 05/30/2014
Lip Service to Real Service: Overcoming the Four Key Barriers to Customer Satisfaction - 05/28/2014
Content Intelligence: Conquering the Information Challenge - 05/28/2014
WebRTC: Breathing New Life into Legacy Solutions - 05/28/2014
Emotional Loyalty, Building Brand Advocacy - 05/27/2014
Chat with Nat - 05/23/2014
The Brazilian 'Blow-up': Global Data Demand Driving Data Center Growth in LATAM Region - 05/22/2014
Can You Hear Me Now? - 05/22/2014
Why Every Entrepreneur Should Work in Europe - 05/22/2014
Staying Ahead of the Heartbleed Bug: Seven Easy Steps - 05/22/2014
Just a Heartbleed Away: IT Security's Dirty Little Secret Putting Organizations at Risk - 05/21/2014
How Cellular Operators Must Adapt to the Zettabyte Era - 05/20/2014
Pipeline Monitoring: Can an Ounce of Prevention Be Worth Tens of Thousands of Gallons of Cure? - 05/20/2014
The CSO is The Most Important Executive in the Room - 05/20/2014
Take Charge of DDoS Defense - 05/20/2014
Take Charge of DDoS Defence - 05/19/2014
Chat With Nat - 05/16/2014
Financial Pressures in Healthcare Driving Need for Operating Room Outsourcing - 05/16/2014
The Global View on WebRTC - 05/16/2014
14 Tips to Make Web Chat Work in 2014 - 05/16/2014
Why Government Contact Centers Must Look to the Cloud - 05/16/2014
A One-Stop Shop to Flexibly Address Any Customer Interaction Requirement - 05/15/2014
Yes, You Can Satisfy All Stakeholders - 05/15/2014
The Secret to Providing Better Customer Experiences: Staff Enablement - 05/15/2014
Five Things You Must Do When Supplementing Your Team With Managed Services - 05/15/2014
Beware 'Big Schema' - 05/15/2014
Middle East Telco Operators Don't Need to Wait Until 2020 to Give Mobile Customers What They Want - 05/15/2014
Evolution of Application Delivery Controllers - Transition from Basic Load Balancers to Next Generation Firewalls - 05/15/2014
Adopting BYOD - But How Does This Apply to Aerospace and Defense? - 05/14/2014
Choosing the Right Voicemail Solution for Your Business - 05/14/2014
SDN Excellence Awards - 05/14/2014
Why Teens are the Secret Weapon in the Mobile Messaging App Wars - 05/12/2014
All the World's a Stage - 05/12/2014
Hybrid DNS Technology: A Way to Protect Against Crippling Cyber Attacks - 05/12/2014
How to Solve Your IT Resource Management Challenges - 05/12/2014
The Four Skills That are Absolutely Essential to Workplace Success - 05/12/2014
Chat With Nat - 05/09/2014
Modular Technology vs. a Big Bang Approach - How to Deliver an Agile Enterprise - 05/09/2014
Watch out for the Latest Weapon of DDoS Attacks: Network Time Protocol Attacks - 05/07/2014
Is Big Brother Listening in on You? - 05/07/2014
Watch' out for the Latest Weapon of DDoS Attacks: Network Time Protocol Attacks - 05/07/2014
Cyber- Hygiene Best Practices to Stay Protected from Ransomware - 05/06/2014
Global Numbers: On the Brink of Disappearing? - 05/05/2014
MSPs Must Grasp IT Lifecycle to Become True Partners - 05/05/2014
OpenFlow: Creating a Solid Foundation for Software-Defined Networking - 05/05/2014
Three Popular Large Enterprise SaaS Beliefs Debunked - 05/05/2014
Chat With Nat - 05/02/2014
From Enterprise to the Telco World: My Experience with Virtualization Adoption Cycles - 05/02/2014
Satellite M2M for Remote Monitoring: Detecting Leaks, Increasing Efficiency and Improving the Bottom Line - 05/01/2014
3 Lessons Every Brand Can Learn From U.S. Airways' Twitter Debacle - 04/29/2014
Overcoming Lack of Comfort in the Digital World - 04/29/2014
Thinking Small: The Key to Growing Big - 04/28/2014
Keys to Winning with SaaS at Large Enterprises: Infrastructure and Sales - 04/28/2014
Cloud Computing: Ensuring Availability for One and All - 04/28/2014
Mobile Operators Risk Losing Millions of Customers, Billions in Revenues - 04/24/2014
Talking Local, Building Global with Microsoft Lync 2013: AudioCodes and Voxbone - 04/23/2014
Reflections from a Year Inside the OpenDaylight Project - 04/23/2014
4 Things You Should Do, and Not Do, When Delivering Omni-Channel Customer Support - 04/22/2014
SharePoint: Turning RO-Why into ROI - 04/21/2014
How Organizations Can Walk the Walk on Children's Online Privacy - 04/17/2014
Chat With Nat - 04/17/2014
Certification: Great Programs Help Your Brand; Bad Ones Can Hurt - 04/17/2014
Using Big Data for More Effective Call Center Hiring, Other Improvement - 04/17/2014
Customer Engagement's Impact on Brand Loyalty - 04/17/2014
What Amazon and Amex Can Teach Us About Customer Service on Mobile - 04/17/2014
What Amazon and Amex Can Teach Us About Customer Service on Mobile - 04/17/2014
Earning Trust with Chat 2.0 - 04/17/2014
A Contact Center Crystal Ball: Marrying the Analyses of Service, Cost, Revenue, and Now, Customer Experience - 04/17/2014
Faxing in Today's IP World - 04/16/2014
Considerations for Migrating SharePoint to the Cloud - 04/16/2014
What Retailers Need to Do to Succeed in the Mobile Commerce Age - 04/15/2014
Web App Firewall, App Delivery Controller Join to Boost Security - 04/14/2014
The Heartburn over Heartbleed: OpenSSL Memory Leak Burns Slowly - 04/14/2014
Excelling at Mobile Customer Service in the Middle East - 04/14/2014
Chat With Nat - 04/11/2014
Box May Be Losing Money, But It's Winning the Cloud Storage Race - 04/11/2014
Heartbleed Zero-Day Uncovered With Major Potential Security Implications - 04/10/2014
IT as a Service: Best Practices for Successful IT Procurement in the Middle East - 04/09/2014
Are You Protected for the End of Windows XP? - 04/08/2014
G.fast Vectoring Trial Wins Telecoms.com Award for Groundbreaking Technological Achievement in Fixed Ultra-Broadband - 04/08/2014
Cloud Storage As We Know It Has An Expiration Date - 04/07/2014
5 Misconceptions About Facebook Privacy - 04/07/2014
Chat With Nat - 04/04/2014
A New Approach to Cross-regional Data Integration - 04/04/2014
Revolution by Evolution: Architecting the Next Generation Data Center in the Middle East - 04/03/2014
Exploding Bandwidth is Changing the Face of the Internet - 04/03/2014
5 Solutions to Security Challenges in IP Communications - 04/03/2014
Organizations in the Mideast Need to Build Data Supply Chains - 04/03/2014
Text Appeal: Answering the Call for Customer Chat - 04/02/2014
Super Telco: How Service Providers and Their Suppliers Are Recreating Themselves - 04/02/2014
WebRTC Fuels Surge in Telehealth Services - 04/02/2014
Telecom Industry Success Hinges on Compliance with Carrier Ethernet Standards - 04/02/2014
Backup Comes to the Cloud Front - 04/02/2014

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