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Latest Articles

Is it Time Wearable Device Makers Invested in the Chronically Ill? - 02/26/2015
How Newly Available Technology for Private Wireless Networks Aids Humanity's Desire for Kinesis - 02/26/2015
Six Degrees of Customer Relationships - 02/26/2015
Putting 2014, 'The Year of the Breach' into Context - 02/26/2015
Secure Shell Key Management in Light of OpenSSL Vulnerabilities: Part 1 - 02/25/2015
Six Keys to Setting Proper Expectations of Your Cloud Provider - 02/25/2015
Title II Proposal Brings Certainty - and Questions - 02/24/2015
Ensuring Modern Communications Don't Get in the Way of Traditional Good Service - 02/24/2015
Advancements of Fax Technology - 02/23/2015
The Hospital of Tomorrow - 02/23/2015
When Gaming Isn't A Game: Three Best Practices to Protect Your Hosting Service Against DDoS Attacks - 02/23/2015
Net Neutrality (Open Internet): The Real Issues and Resolutions - 02/20/2015
Chat with Nat: Pondering Porting - 02/20/2015
Today is National Battery Day: Top Five Factors to Consider for UPS Battery Life - 02/18/2015
PROCEED WITH CAUTION: Universal Service Fund Revenue Reporting - Pitfalls and Potential Traps Lurking for VoIP Providers - 02/18/2015
Ensuring SDN Controller Performance in Real Time Networks - 02/17/2015
The Year of Threat Intelligence Sharing: Bringing Structure to the Chaos of Big Security Data - 02/17/2015
SDN, NFV and Ethernet Fabrics -Three Cornerstones of The New IP - 02/17/2015
Chat with Nat: Valentine's Edition - 02/13/2015
What's New and Trendy For Safety & Security in 2015? - 02/13/2015
Technology Consolidation Bridges Application Delivery Gap - 02/10/2015
How Text Messaging Has Impacted Our Health - 02/10/2015
Fax over Wireless / GSM Data: Will it Work? - 02/09/2015
Chat with Nat: ITEXPO Recap - 02/06/2015
3 Ways to Protect Your Business in the War on Net Neutrality - 02/05/2015
The Increasing Importance of DNS as an Attack Vector: How Middle East Businesses Can Keep it Secure - 02/03/2015
The Cost of Monitoring (but Not Automating) - 01/30/2015
From Robotic to Real: Emotional Quotient and the Contact Center - 01/28/2015
High Tech Sales Programs May Need to be Reinvented - 01/28/2015
The Spies Inside Your Phone - 01/27/2015
Passive Optical LAN Delivers Military-grade Security to the Healthcare Industry - 01/27/2015
2015 In Cybersecurity: Sadly, Another Bumpy Year is Ahead - 01/27/2015
Does Your Self-Service Have an Exit Strategy? - 01/26/2015
Hosted PBX: The Transition to Unified Communications - 01/26/2015
Creating Opportunities for Improved Communication - 01/26/2015
FCC Tightens E-Rate Oversight - 01/26/2015
The Rising Threat of SIP-based Phone Hacking - 01/26/2015
Reaching SMBs with IP Telephony and UC - 01/26/2015
Content Translation in the Mobile Era: 3 Lessons to Learn the Easy Way - 01/26/2015
Making 'The Year of the Retail Breach' a Thing of the Past - 01/26/2015
Stealth Mode: Lying in Wait inside the White House's Network - 01/26/2015
Hosted Fax Solutions Replacing In-House Fax Servers - 01/26/2015
Mission Driven Associations: Are they Dying? - 01/23/2015
Chat with Nat: Taking Care of Business - 01/23/2015
The Fitzgerald Law Firm Stays Connected Using Toshiba's VIPedge Cloud Telephone Solution - 01/22/2015
The Business of The Internet of Things - Smart Questions for Smart Devices - 01/22/2015
Achieving True Agility with Virtual Appliance Lifecycle Management - 01/21/2015
Customer Focus: An Interview with Smart Metering Systems PLC - 01/21/2015
Global Companies Begin to Embrace M2M Technology - 01/21/2015
The New IP: Building a Virtually Unstoppable Workspace - 01/21/2015
Three Reasons You Need Analytics to Master Your Channel Marketing Strategy - 01/21/2015
Is Your IT Operation Ready for the Arrival of the Internet of Things? - 01/20/2015
The Incognito Crystal Ball: Predictions for 2015 - 01/20/2015
2015: The Year of Customer Centricity - 01/19/2015
Mobile World Congress 2015: NFV's Time to Shine - 01/19/2015
Packet Loss: One Way to Solve a Faxing Problem - 01/19/2015
For a Brighter Financial Outlook, Move to the Cloud - 01/19/2015
Keeping Up with the 24x7 Pace of Social Media for Business with Always-On Cloud Encryption - 01/16/2015
Customer Experience: The Last True Differentiator - 01/16/2015
Chat With Nat - 01/16/2015
Help! My Network is Congested - 01/14/2015
The Time is Now for Cloud - But Maybe Not for You - 01/14/2015
Meet the New InfiniBand - the Data Center's Best Friend - 01/14/2015
Top 10 Items to Consider When Purchasing an IP Phone - 01/14/2015
Top Security Risks in 2015 and How Middle East Organizations can Combat Them - 01/14/2015
How High Tech Can Pursue Industrial Internet of Things Market - 01/13/2015
Six Ways Big Data Could Damage Your Business-and What to Do About It - 01/13/2015
Hotels in the Middle East Can Create a Competitive Advantage by Using Wi-Fi Networks as a Platform for Innovation - 01/13/2015
Embracing 'The New IP' Will Help Organizations in the Middle East Boost Workforce Productivity - 01/13/2015
Embracing the 'New IP' Will Help Organizations in the Middle East Boost Workforce Productivity - 01/13/2015
Want to Succeed at M2M & IoT? Focus On Control. - 01/13/2015
The Time is Now For Cloud - But Maybe Not for You - 01/12/2015
Americans Want Control, Relevancy in Mobile Advertising - 01/12/2015
New Year Resolutions for IT Security Professionals: The World Has Changed - Take Control - 01/12/2015
Chat With Nat - 01/09/2015
Eight Things Your Support Team Should Never Say to Your Customers - 01/09/2015
SIM-based LBS: Breathing New Life into an Operator's Network with M2M connections - 01/08/2015
Optimizing Your O365 Game - 01/07/2015
Delivering Public Sector Digital Services - 01/07/2015
3 Biggest Trends That Will Shape ERP in 2015 - 01/06/2015
Weaponizing Incident Response - 01/06/2015
Are You Ready for the Wearable Contact Center? - 01/06/2015
6 Shocking Things You Need to Know Before Buying an International SIM Card - 01/06/2015
Mobile Apps, the Gateway to Security Breaches and Other Risks in 2015 - 01/05/2015
Predictions for Data Center Networks in 2015 - 01/05/2015
Turning a High Maintenance Service Assurance System into a Strategic Platform for a Competitive Edge - 01/05/2015
Work Smart: 2015 is the Year of Productivity in the Cloud - 12/31/2014
Tech Trends 2015: Cloud-Based Communications and the Consumerization of IT - 12/30/2014
5 Steps to Managing Customer Service Demands during the Holidays - 12/30/2014
How High Tech Can Pursue Industrial Internet of Things Market - 12/30/2014
Taking Your Business to the 'New Edge' - 12/30/2014
MetricStream Makes 2015 Predictions - 12/30/2014
Neohapsis 2015 Security Predictions - 12/29/2014
2014: The Year in Review - And What Lies Ahead - 12/29/2014
Ramping up Global Online Sales with Customer Service - 12/29/2014
Cybersecurity Prevention Tips - 12/29/2014
Social Customer Service Lessons for Brands from the Patriots Snafu - 12/29/2014
Chat With Nat - 12/24/2014
The Year of Video Streaming: 5 Trends to Look for in 2015 - 12/24/2014
Greater Protection, Greater Revenue: Security as a Service for Hosting Providers - 12/23/2014
Business Intelligence Hackathon API (BIHAPI) Continues to Highlight WebRTC Developer Interest - 12/23/2014
How a Cloud CRM Helped a Backpacker Turn Freelance Work into a Branding Agency - 12/23/2014
Reflecting on 2014, Looking Ahead to 2015 - 12/23/2014
Poll: Technology and Policy are Largest Sources of Change - 12/23/2014
5 Things 2014 Taught Us About Customer Service - 12/23/2014
Packet long-haul microwave: the experience one year later - 12/22/2014
2015: A Strategic Year for Data Centers - 12/22/2014
Four Truths CIOs and CMOs Must Realize to Work in Harmony - 12/22/2014
Got Bots? - 12/19/2014
CIOs Increase Expectations of Performance Management Solutions In 2015 - 12/19/2014
Cloud RAN: A Centralized Solution for Mobile Operators Seeking Improved Network Efficiency - 12/19/2014
Buckle Up for an Exciting Ride in Mobile Commerce in 2015 - 12/19/2014
Daddy, Why Can't I Watch TV Today? - 12/19/2014
Cherie Gets Social: Recapping the VoIP Happenings - 12/19/2014
How to Make Your CRM More Usable - 12/19/2014
A Holiday Hunting We Will Go - 12/18/2014
Improve Prevention? Or Default to Detection and Response? - 12/16/2014
Using Big Data to Improve Customer Experience - 12/16/2014
The Network is Dead. Long Live the Network! - 12/16/2014
The Modern CMO: Part Art, Part Science and Part Religion - 12/16/2014
Five Attributes That Can Make or Break Your Online Holiday Sales - 12/16/2014
Fighting Customer Churn is Everybody's Job - 12/16/2014
Put the Insider Threat in Your Sights - 12/15/2014
DecaWave Sees Ultra-Wideband (UWB) and Micro-Location in 2015's Internet of Things - 12/15/2014
Chat with Nat: 'Cherie Gets Social' Edition - 12/15/2014
Cherie Gets Social - 12/15/2014
'Bring Your Own App' Initiative Brings Security Concerns With It - 12/15/2014
Top 8 Considerations When Redesigning MRI Suites - 12/12/2014
5 Big Trends in Mobile Development for 2015 - 12/12/2014
Developing for Apple's Watch - What Lies Ahead - 12/12/2014
UK Retailers Prepare for a Mobile Christmas - 12/12/2014
The Business Benefits of Better Sound - 12/11/2014
What the Mobile Customer Service Experience Should Be - 12/11/2014
Making the Switch to a VoIP Solution Doesn't Have to be Scary - 12/11/2014
Top Three Ways to Personalize the Customer Service Experience - 12/11/2014
Winning Online Strategies to Engage Customers & Employees - 12/11/2014
Enterprise SBCs - Secrets Revealed - 12/11/2014
Powerline Communications: The Simple Solution to Improving Home Networks - 12/11/2014
Will WebRTC Rival Social Media as the Connector between the Customer and the Organization? - 12/10/2014
The Keys to Delivering an Omnichannel Experience for the Always Connected Consumer - 12/10/2014
Carrier SDN vs. Enterprise SDN, an Architectural Perspective - 12/09/2014
Cloud Rolls in, Apps Rolls out - 12/09/2014
Don't Let VDI Be a Red Light in Your Data Center - 12/09/2014
Changing Everything, Again - 12/09/2014
Why the Network is Critical to Cloud Success - 12/09/2014
A Winning Hybrid Cloud Strategy - 12/09/2014
NFV: Time to Get Back to (Virtual) Reality, for the Sake of Operators - 12/09/2014
2015 Prediction: CSPs Capitalize on LTE to Transform Subscriber Experience - 12/09/2014
2015 Cloud Predictions - 12/09/2014
The New IP: What You Need to Know to Stay Ahead of the Curve - 12/09/2014
Serious Gaming - The Virtual Shopping Experience - 12/08/2014
Is Apple Pay the New Safest Way to Shop? - 12/08/2014
Choosing Agility over Performance: Networking Strategies for Future Business Needs - 12/08/2014
The Benefits of Office365 - 12/08/2014
15 Corporate IT Trends For 2015 - 12/08/2014
Faxing in Business: Still Thriving, Still Growing - 12/08/2014
Data Centers in the Crosshairs: Today's Most Dangerous Security Threats - 12/08/2014
Numbers & Carriers: the Bridge to Financial Survival, or Links to the Past? - 12/08/2014
Top 5 Security Predictions for 2015 - 12/04/2014
Bankers Need Analytics They Can Understand, Not Ph.D's - 12/04/2014
Time for Your 2015 BC Plan Update - 12/04/2014
FCC Sets Rules on Text-to-911 Service Requirements - 12/04/2014
Hosted PBX: How to Beat the Total Cost of Ownership Argument - 12/04/2014
Redefining Healthcare Email & Data Archives in the Age of HIPAA - 12/04/2014
The Future of Messaging - 12/04/2014
Improving Customer Satisfaction with CPE Evergreening - 12/04/2014
Using Orange's BIHAPI Contest to Create WebRTC Use Cases - 12/03/2014
Why Can't I Join A Web Meeting? Overcoming the Frustrations of Managing Online Meetings - 12/03/2014
Is a Universal Payment Method Really What We Need? - 12/02/2014
Three Reasons Why Infrastructure-as-a-Service is Taking Off - 12/02/2014
Debt Collection in Europe is a Whole Different Game - 12/02/2014
'Tis the Season for Credit Card Data Theft - 12/02/2014
It's a Win-Win For Contactless Mobile - 12/01/2014
2015 Cloud Security Predictions - 12/01/2014
How Your Sales Team Can Weather the Holiday Rush - 11/28/2014
Long-term US Mobile Forecasts Indicate Looming Trouble for Network Providers - 11/26/2014
Is EMV Ready for its Close-Up? - 11/26/2014
The 5 Hottest BYOD Trends to Watch for in 2015 - 11/25/2014
Key Pillars of Incident Resolution in Network and IT Operation Centers - 11/25/2014
It's Time Your Business Jumped on the Live Streaming Bandwagon: Here are Five Reasons Why - 11/25/2014
Three Capabilities to Consider When Selecting a Modern Enterprise Mobile Platform - 11/24/2014
Ten Things You Need to Know About Digital Signage in Healthcare - 11/24/2014
Contact Decay Erodes the Foundations of Commerce - 11/24/2014
All I Want for Christmas is a Stronger Small Cell Network - 11/24/2014
VoIP Fax: Reliability is the Key - 11/24/2014
RIP Black Friday - 11/24/2014
Omni-Channel Retail and IT - 5 Parallels between Customer Experience and End User Experience - 11/21/2014
As Mobile Payment Innovations Broaden, Cost of Customer Provisioning Must Be Addressed - 11/21/2014
Chat With Nat - 11/21/2014
The Importance of Globalizing the Internet of Things - 11/21/2014
DRaaS More than Recovery: it's about Migration - 11/20/2014
24 Hours of Kandy at Hack NJIT - 11/20/2014
Ten ICD-10 Codes to be Thankful For - 11/19/2014
'Tis the Season for Online Safety - 11/18/2014
Time to Switch to New Technology: Five Signs - 11/18/2014
Why Marketing Automation Isn't Graduating from Email Marketing - 11/17/2014
From Plain Telephony to a Rich Contact Experience - 11/14/2014
Some (Fax) Food for Thought - 11/14/2014
Workforce Management Helps Contact Centers Boost Efficiency, Lower Costs - 11/13/2014
Get into the M2M Mentality: Stay Focused and Informed, and Collaborate to Push Innovation - 11/13/2014

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