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Latest Articles

SharePoint: Turning RO-Why into ROI - 04/21/2014
How Organizations Can Walk the Walk on Children's Online Privacy - 04/17/2014
Chat With Nat - 04/17/2014
Certification: Great Programs Help Your Brand; Bad Ones Can Hurt - 04/17/2014
Using Big Data for More Effective Call Center Hiring, Other Improvement - 04/17/2014
Customer Engagement's Impact on Brand Loyalty - 04/17/2014
What Amazon and Amex Can Teach Us About Customer Service on Mobile - 04/17/2014
What Amazon and Amex Can Teach Us About Customer Service on Mobile - 04/17/2014
Earning Trust with Chat 2.0 - 04/17/2014
A Contact Center Crystal Ball: Marrying the Analyses of Service, Cost, Revenue, and Now, Customer Experience - 04/17/2014
Faxing in Today's IP World - 04/16/2014
Considerations for Migrating SharePoint to the Cloud - 04/16/2014
What Retailers Need to Do to Succeed in the Mobile Commerce Age - 04/15/2014
Web App Firewall, App Delivery Controller Join to Boost Security - 04/14/2014
The Heartburn over Heartbleed: OpenSSL Memory Leak Burns Slowly - 04/14/2014
Excelling at Mobile Customer Service in the Middle East - 04/14/2014
Chat With Nat - 04/11/2014
Box May Be Losing Money, But It's Winning the Cloud Storage Race - 04/11/2014
Heartbleed Zero-Day Uncovered With Major Potential Security Implications - 04/10/2014
IT as a Service: Best Practices for Successful IT Procurement in the Middle East - 04/09/2014
Are You Protected for the End of Windows XP? - 04/08/2014 Vectoring Trial Wins Award for Groundbreaking Technological Achievement in Fixed Ultra-Broadband - 04/08/2014
Cloud Storage As We Know It Has An Expiration Date - 04/07/2014
5 Misconceptions About Facebook Privacy - 04/07/2014
Chat With Nat - 04/04/2014
A New Approach to Cross-regional Data Integration - 04/04/2014
Revolution by Evolution: Architecting the Next Generation Data Center in the Middle East - 04/03/2014
Exploding Bandwidth is Changing the Face of the Internet - 04/03/2014
5 Solutions to Security Challenges in IP Communications - 04/03/2014
Organizations in the Mideast Need to Build Data Supply Chains - 04/03/2014
Text Appeal: Answering the Call for Customer Chat - 04/02/2014
Super Telco: How Service Providers and Their Suppliers Are Recreating Themselves - 04/02/2014
WebRTC Fuels Surge in Telehealth Services - 04/02/2014
Telecom Industry Success Hinges on Compliance with Carrier Ethernet Standards - 04/02/2014
Backup Comes to the Cloud Front - 04/02/2014
Consumers Ask for Omni-channel Customer Service: Are Companies Returning the Call? - 04/02/2014
A Cloud Provider's Checklist for CALEA Compliance - 04/02/2014
Software Defined Networking: Hype or Reality? - 04/02/2014
How Communications Technology Can Save the (Work) Day - 04/01/2014
Mining Dark Data for Business Gold - 04/01/2014
Three Smart Tips to Attract Top IT Talent - 04/01/2014
Past Network Learnings Are Catalyst for its Quickening Evolution to VoLTE and Cloud - 04/01/2014
Apple and Android - The Testing Irony - 03/31/2014
Chat With Nat - 03/28/2014
Fallout from the SXSWi Culture Identity Crisis - 03/27/2014
Phone System Technology and Features Don't Communicate with Callers. Voices Do! - 03/27/2014
Middleware Technologies: Bringing Innovation to the Middle East Retail Industry - 03/26/2014
Prevent System Downtime During Tax Season Frenzy - 03/24/2014
Chat with Nat - 03/21/2014
Can You Outsource Customer Service? - 03/21/2014
Opengear, the Next Big Thing in Out-Of-Band Management - 03/19/2014
Software Defined Networks Demystified: 5 Truths - 03/18/2014
Creating a Consistent Customer Experience in 7 Easy Steps - 03/18/2014
Six Steps to Building a Successful Voice of the Customer Program - 03/18/2014
The Selling Tree: How InfoCision's Sales Training Program Helps Maximize Revenue-generating Opportunities for Clients - 03/18/2014
The Voice of Your Customers - Listening Is Only Part of the Story - 03/18/2014
Aligning People and Technology to Create an Effective Voice Self-Service Channel - 03/18/2014
What Are You Waiting for? Survey on the Spot Instead of Through E-mail - 03/18/2014
Why My Loyalty Program Isn't Making Me Feel Loyal - 03/18/2014
What to Do to Get the Most Out of Your Contact Center Team - 03/18/2014
The Affordable Care Act: Top 5 Contact Center Initiatives Not to Be Ignored - 03/18/2014
The Single Biggest Problem in Enterprise IT - 03/18/2014
Cloud Communications & The Survival of the Fittest: What to Expect in the Year Ahead - 03/17/2014
Fundamentals of Competition Must Be Preserved as Policy Debates Heat Up in 2014 - 03/17/2014
DC Circuit Overturns FCC Network Neutrality Rules - 03/17/2014
Consultants and Resellers - It's Vital to BC Plan Audits - 03/17/2014
Chat With Nat - 03/14/2014
VoIP Training Courses and Other Online Resources - 03/13/2014
ISI Receives a 2013 Unified Communications Excellence Award - 03/13/2014
5 Tips for Securing Enterprise Middle East Data Centers Against Sophisticated DDoS Attacks - 03/12/2014
Gen 5 Fiber Channel - The Cornerstone of Resilient Data Center Storage Networks - 03/11/2014
Making the VoIP Fax Switch: How You'll Know It's Time - 03/10/2014
Big Data Management Challenges - 03/10/2014
Chat With Nat - 03/07/2014
Playback in Recording - How Does it Work? - 03/06/2014
Monitoring Remotely, Faster: Choosing 4G LTE-Enabled OOBM Devices - 03/05/2014
The Future is Mobile: Are You Ready? - 03/04/2014
The Next Generation of Cloud Security: Best Practices for Fending off Hackers in Remote Access - 03/04/2014
ISI to Sponsor Cisco Partner Appreciation Event - 03/04/2014
Five Things WhatsApp Did Right - 03/03/2014
Ten Tips for Solving Common Network Issues through Quality Monitoring - 03/03/2014
SmartVoice Conference Returns for 2014 Las Vegas Event and Calls for Speakers - 03/03/2014
Chat With Nat - 02/28/2014
BI 3.0: The Renaissance of Business Intelligence - 02/28/2014
Getting Your Employees to Commit to Customer Service - 02/28/2014
Opinion: Service Provider Leverage in Emerging Collaboration Markets - 02/28/2014
The Business Implication of IPv6 Adoption - 02/27/2014
Five Reasons the Super Bowl is a Can't-Miss Opportunity for Retailers - 02/26/2014
SharePoint: How It Has Evolved, How It's Utilized & How It's Benefiting Companies - 02/26/2014
The Top 5 Ways Enterprise Social Collaboration Can Boost Organizational Productivity - 02/26/2014
IT Organizations: Built to Last - 02/26/2014
Can Instant Messages be Monitored? - 02/25/2014
Integrating Collaboration Recording with - 02/24/2014
The New Corporate Perimeter: It's About Data, Not Devices - 02/24/2014
What Does 4K TV Mean for Cable? - 02/21/2014
Chat With Nat - 02/21/2014
LTE Security: Backhaul to the Future - 02/21/2014
Exploring Cloud-based Automation for Ordering Over-the-Top IP Services - 02/20/2014
Simplifying Private Cloud Delivery: IP VPNs and Private Cloud Connect - 02/20/2014
A Vision of the Cloud, from a Visionary CEO - 02/20/2014
Encryption as a Service - Removing Barriers to Cloud Adoption - 02/20/2014
3D Printing: Providing Cheaper Processes, Greater Innovation in the Automobile Industry - 02/20/2014
Improving Claims Filing for Better Patient Care and Operating Efficiency - 02/19/2014
Bottoms Up Everyone: A New Economic Revolution is Upon Us - 02/19/2014
Four Ways to Build a Better Support Experience with Crowdsourcing - 02/19/2014
The New Demands of the Amazon Prime Generation - 02/18/2014
ISI to Discuss Microsoft Lync Recording and Reporting - 02/17/2014
Chat With Nat - 02/14/2014
It's a Love-Hate Relationship: Why it's Still Important to Keep Data Secure in the Cloud - 02/14/2014
Happy People and Bottom-line Results: How Bankable Leaders Deliver Both - 02/13/2014
4 Wireless Industry Veterans Share 2014 Predictions - 02/13/2014
5 Ways to Show Love to Your Customers This Valentine's Day - 02/13/2014
Is the Online Education Revolution Scaling Back? - 02/12/2014
How to Leverage Technology in the Fight Against Cyberbullying - 02/12/2014
Box IPO: Winners and Losers - 02/11/2014
Analytics in Action: A Tale of Two Customers - 02/11/2014
Does Lead Scoring Miss the Point in B2B? - 02/11/2014
Trends in Remote Monitoring and Control - A View of 2014 from SkyWave - 02/10/2014
What Are You Waiting for? Survey on the Spot Instead of Through Email - 02/07/2014
Chat With Nat - 02/07/2014
Upgrade to New 802.11ac Global Wi-Fi Standard Imperative for Saudi Businesses - 02/06/2014
Getting the Most Bang for Your IT Buck: Investing in Cloud - 02/05/2014
ISI to Release Traffic Analysis Application - 02/05/2014
Multi-Tenancy: Extending from the Managed Service Provider Arena to the Enterprise - 02/05/2014
If You Want My Data, Reward Me - 02/03/2014
Why is it Important to Work with a Certified HIPAA Compliant Provider? - 02/03/2014
Telecom Management: The Cost of Going the Least Expensive Route - 02/03/2014
Moving to the Private Cloud - 01/31/2014
Offload to Avoid Overload - and Retain Revenues - 01/31/2014
Does Microsoft Lync Have Voice Shipment Lead? - 01/30/2014
Rewriting Mobile Application Engagement in 2014 - 01/30/2014
Information Security in 2014: Predictions for Effective Cybersecurity - 01/30/2014
8 Questions You Should Ask Before Purchasing Mobility Managed Services - 01/29/2014
Can a DoS Attack Take Down Your VoIP System? - 01/29/2014
'Net Bias' Charging for WebRTC - 01/28/2014
Basic PBX Security Precautions: How Not To Get Hacked in 60 Seconds - 01/28/2014
Why IT Should Spend More Time Focusing on Passengers, and Less Time on the Locomotive - 01/27/2014
Chat With Nat - 01/24/2014
What Happens When Good Companies Are Bad at Compliance? - 01/24/2014
Satellite M2M Communications for Water Metering and Other Water Applications - 01/24/2014
Playing Games with Customer and Employee Satisfaction - 01/23/2014
Countdown to ITEXPO 2014 - 01/22/2014
Learn to Identify and Mitigate Fraud Risks for mCommerce Success - 01/22/2014
Surviving the Polar Vortex with Unified Communications - 01/22/2014
Subscribe to blog Subscribe via RSS This is some blog description about this site Surviving the Polar Vortex with Unified Communications - 01/22/2014
The Changing VoIP Market In 2014 - 01/21/2014
NSA Reform Falls Short of Tech Expectations - 01/21/2014
Flexibility in the Cloud - What Does it Really Mean - 01/20/2014
Chat With Nat - 01/17/2014
Customizing Your Data Integration Order - 01/17/2014
The Growing Trend of Video in the Workplace - 01/17/2014
There's a Bright Future Ahead for Connected Machines - 01/17/2014
Satellites in M2M - Creating Seamless Global Connectivity - 01/17/2014
Reducing the Complexities of M2M - 01/17/2014
Visa, MasterCard or AmEx? Credit Cards in the World of M2M - 01/17/2014
Superhub Enables Sustainable, User-centric Urban Mobility - 01/17/2014
How to Manage the Signaling Impact of LTE Small Cells - 01/16/2014
The World's First Mobile Malware Celebrates its 10th Birthday - 01/16/2014
Making the Move to SIP Telephony - 01/16/2014
Enterprise Mobility: Protecting Your Business, Employees, and Customers with Two-Factor Authentication - 01/16/2014
Customer Service Isn't Such a Sleigh Ride during the Holiday Season - 01/16/2014
Wholesale VoIP for the Rest of Us - 01/16/2014
With Evolving Tech Mandates, Healthcare Providers Need Flexible, Secure Data Collection - 01/16/2014
Keeping Up with the New Normal - 01/15/2014
WARNING: Benchmarking Can Be Hazardous to Your Operation's Health - 01/15/2014
Think Outside the App: A Great Experience Begins With the Customer - 01/15/2014
Middle East IT Managers Need to Build High-performance, Future-proof Networks Capable of Supporting the 'Internet of Things' - 01/15/2014
Transforming Big Data into Big Intelligence - 01/15/2014
Nexus Puts an Emphasis on Healthcare - 01/14/2014
Five Trends in Business IP Telephony - 01/14/2014
How Secure Is VoIP? - 01/13/2014
M2M Evolution Conference & Expo Honors Innovators and Shares Best Practices - 01/13/2014
Getting Customers to Love Your New Software Features - 01/13/2014
Moving Health IT Forward in Long-Term and Post-Acute Care - 01/10/2014
Developing a Clinical Messaging Strategy for Payers: Why and How - 01/10/2014
CFI Group Helps Benz Financial Give Customers a Sweet Ride - 01/10/2014
Five Ways to Bring PLM into the Web 3.0 World - 01/10/2014
Customer Service Rightshoring: Striking a Balance in an Omnichannel World - 01/10/2014
Strengthen Your Message and Build Customer Loyalty by Keeping the Customer at the Heart of Your Big Data Efforts - 01/10/2014
Crossing Boundaries for Contact Centers: Knocking Down Geographies and Walls - 01/10/2014
Is Mobile Part of Your Customer Care Strategy? - 01/10/2014
WebRTC and the Contact Center: Like Chocolate and Peanut Butter, the Sum is Sweeter than the Parts - 01/10/2014
Chat With Nat - 01/10/2014
Big Data & Cloud Predictions for 2014 - 01/10/2014
A Good Thing -- The FCC's Access Trial for VoIP Carriers - 01/09/2014
Continuous Delivery - Just a New Buzz Phrase, or the Answer to Making Agile Truly Work? - 01/09/2014
Eight Key Steps to Starting a Business - 01/08/2014
How to Measure Your Marketing ROI in B2B - 01/08/2014
New Entrants to Mobile Commerce Prove Unprepared for Channel Threats - 01/08/2014
Why Lync Certified Compatibility is Important - 01/08/2014
2014 Telecom Trends: Consolidation and the Cloud - 01/08/2014
Digital Wallets are Gaining Ground as Consumers Grow More Comfortable with Mobile Devices - 01/07/2014
SIP Trunking in Plain English - 01/07/2014
VoIP Innovations Showcasing Titanium III at ITEXPO - 01/06/2014
Mobile Internet Subscribers May Unknowingly Pose Greatest Threat to Middle East Telcos - 01/06/2014
Chat With Nat - 01/04/2014
Overcoming Challenges of Creating Digital Signage Content for Healthcare - 01/03/2014
University Turns to UC for Voice and Data Networks - 01/03/2014
What You Should Know About IaaS security - 01/03/2014
Simplifying Private Cloud Delivery - 01/03/2014





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