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Latest Articles

Omni-Channel Retail and IT - 5 Parallels between Customer Experience and End User Experience - 11/21/2014
As Mobile Payment Innovations Broaden, Cost of Customer Provisioning Must Be Addressed - 11/21/2014
Chat With Nat - 11/21/2014
The Importance of Globalizing the Internet of Things - 11/21/2014
DRaaS More than Recovery: it's about Migration - 11/20/2014
24 Hours of Kandy at Hack NJIT - 11/20/2014
Ten ICD-10 Codes to be Thankful For - 11/19/2014
'Tis the Season for Online Safety - 11/18/2014
Time to Switch to New Technology: Five Signs - 11/18/2014
Why Marketing Automation Isn't Graduating from Email Marketing - 11/17/2014
From Plain Telephony to a Rich Contact Experience - 11/14/2014
Some (Fax) Food for Thought - 11/14/2014
Workforce Management Helps Contact Centers Boost Efficiency, Lower Costs - 11/13/2014
Get into the M2M Mentality: Stay Focused and Informed, and Collaborate to Push Innovation - 11/13/2014
DIY Works Well for Many Projects, But Not for IT Security - 11/12/2014
Making the Cloud Feel Local - 11/12/2014
Why Mobility for Small Biz is Taking Over - 11/11/2014
How Xiaomi is beating Apple and Samsung in China - 11/11/2014
Five Emerging Trends: Shaping the Future of Enterprise Mobility - 11/11/2014
Future-proofing the Corporate Data Center - 11/11/2014
How to Keep Up in Conversation, Digitally Speaking - 11/11/2014
How the Evolution of Power Has Become More Efficient - 11/11/2014
Omnichannel: The What, Why, and How - 11/10/2014
New Corporate Training Platforms Enable Improved Flexibility, Efficacy - 11/10/2014
How Mobile Users are Impacting Emergency Services for Call Centers - 11/10/2014
Two High-Tech Stories to Watch in 2015 - 11/10/2014
Two High-Tech Stories to Watch in 2015 - 11/10/2014
Two High-Tech Stories to Watch in 2015: Digital and Industrial Internet of Things - 11/07/2014
Chat with Nat: Hosted Billing and Other Wholesale VoIP News - 11/07/2014
Virtualization Made Easy with Containers - 11/06/2014
The Rise of Wholesale Cloud Services - 11/06/2014
WebRTC Proof of Concept (PoC) Use Cases - 11/06/2014
Keeping a Reactive Customer Service Strategy; A Great Way to Say Goodbye to your Customers - 11/06/2014
Hosted PBX: Market Research Report - 11/06/2014
How Operators are Evolving by Investing in their Core Business - 11/06/2014
Virtual Teller Accelerates Service to Bank Customers - 11/06/2014
Finding the Perfect Monitoring Solution for Your IT Infrastructure - 11/06/2014
The Lessons of Heartbleed and Shellshock - 11/05/2014
PCI, What is it Good for?: Absolutely Everything - 11/05/2014
Social Routing in the Contact Center - the Changing Role of the 'Customer' in Customer Service - 11/05/2014
Low-Code Developers: Where Business Meets IT - 11/05/2014
The Role of Network Performance Enforcement in Scaling SDN and NFV - 11/05/2014
'Country America' Needs Reliable Fax, Just Like the Rest of Us - 11/04/2014
Country America' Needs Reliable Fax, Just Like the Rest of Us - 11/04/2014
DNS Based DDoS Attacks- What's in a Name? - 11/03/2014
The Battle to Change Payment - 11/03/2014
Chat With Nat - 10/31/2014
Driving Digital Sales with Transaction-based Customer Engagement - 10/31/2014
How IT Can Protect Enterprises from Rogue Apps - 10/30/2014
Security in the Cloud: How Hackers Are Going to Get Your Encryption Keys - 10/30/2014
5 Ways Retailers Can Use Personalized Voice Messages - 10/30/2014
No Room for App Downtime in Today's Business Landscape - 10/30/2014
Why Customer Service Should Be Your Best Product - 10/30/2014
Is Ericsson's Browser a True Competitor to Chrome? - 10/29/2014
How Cloud Computing Changes the Game in Media & Entertainment - 10/29/2014
Virtual Racks Provide Endless Hardware Configurations - 10/28/2014
The Internet of Things Comes to the Enterprise - 10/28/2014
The Next Big Thing - 10/28/2014
HTTPS Fax is the Answer for Rural Communications - 10/27/2014
The Basics of WAN Virtualization & Optimization: What Every Stakeholder Needs to Know - 10/27/2014
Chat With Nat - 10/24/2014
Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers - 10/24/2014
Untapped Market: WebRTC for Contact Center Agent Desktop Apps - 10/24/2014
3 Ridiculous Myths About Cybersecurity - 10/23/2014
Voice of the Consumer: 3 Factors for Improving Customer Satisfaction - 10/23/2014
Can Your Salespeople Learn Like Neo in The Matrix? - 10/23/2014
Meeting the Unique Requirements of Supply Chain Management for A&D - 10/22/2014
Easy to Recycle Cars: Mazda & Toyota's Steps toward Metal Recycling - 10/21/2014
A superior customer experience awaits you at the intersection of Big Data and IP Communications - 10/21/2014
Controlling Data Risk in the BYOD Onslaught - 10/21/2014
4 Steps for Creating Brand Evangelists with Customer Service - 10/20/2014
Remote Site Management's Role in Fog Computing - 10/20/2014
Chat With Nat - 10/17/2014
Buyer Beware: VoIP Fraud Defined - 10/16/2014
HTML5: Accessible Real-Time Collaboration Apps - 10/16/2014
How Enhanced 911 Works with VoIP - 10/15/2014
How to Enhance Your VoIP Security - 10/15/2014
Top Eight Reasons Why the CSO Needs Multi-Factor Authentication - 10/15/2014
FoIP is Safe, Cheap and Available; Why Aren't You Using It? - 10/14/2014
The Cost of (NOT) Monitoring - 10/14/2014
Efficiency Powered by Intelligence - 10/13/2014
Are Pre-Conceived Notions Affecting Your Sales-Closing Efforts? - 10/09/2014
How to Keep Your Agents Really Busy - 10/09/2014
Open Source Middleware Provides a Platform for Innovation and Competitive Advantage for Financial Institutions in the Middle East - 10/08/2014
Bias in Sales Efforts: More Common Than You Might Think - 10/08/2014
Application Identification Meets Network Functions Virtualization - 10/07/2014
Generation Z Is Coming - How Will It Change Business? - 10/07/2014
Social Media Key to mPayments in Chile - 10/06/2014
Your Customers' Best Friend: Is it Google? Or is it you? - 10/06/2014
How smart will mobile devices become? They will do things for you without you telling them to - 10/03/2014
Why 'Bring Your Own Cloud' Forces IT to Take Action - 10/01/2014
Four Quick Tips About E911 - 10/01/2014
PureCloud...Changing Everything - 10/01/2014
The Call for a Superior Customer Experience - 10/01/2014
Tips for How to Implement Retail Omnichannel Strategies - 10/01/2014
How to Find the Ideal Contact Center Site - 10/01/2014
What Alibaba Can Teach Us about Omnichannel - 10/01/2014
Scripts & Target Marketing - 10/01/2014
Hosted PBX: Network Monitoring - 09/30/2014
FCC Takes Steps to Modernize E-Rate Program - 09/30/2014
Bank Robbers, Cattle Thieves and Dangerous Gunmen - Time to Call the Pinkerton's - 09/30/2014
How will WebRTC Transform the Future of VoIP - 09/30/2014
Is Your Communications Provider Ignoring the Elephants in the Room? 10 Questions to Ask - 09/29/2014
Are Browsers That Do Not Support WebRTC Holding Chrome Back? - 09/29/2014
Has the Operating System Become a Modern Day Utility? - 09/29/2014
How does Surging OTT Content Affect Bandwidth Consumption? - 09/26/2014
Why Watson Matters: The Impact of Mainstream Machine Intelligence - 09/26/2014
Wall Street to M2M: 'Show Me the Money' - 09/26/2014
Chat With Nat - 09/26/2014
The Surprising Effect of the Weather on Your Network - 09/25/2014
Listening to Your Customers: The Key to Omni-Channel Consistency - 09/25/2014
Five Common Misconceptions About Telecommunications - 09/25/2014
How the Customer Experience Can Impact Your Business and What You Can Do for Best Results - 09/25/2014
ContactBabel Details Recent Contact Center HR & Operational Trends and Forecasts - 09/25/2014
Loyalty, Lore, and Truisms - 09/25/2014
Are IP Phones Doomed? - 09/25/2014
B2B Companies: Stop Wasting Your Money - 09/25/2014
Essential Steps for Providing a Great Cross-Channel Customer Experience - 09/25/2014
Is Your Contact Center Measuring the Right Things? - 09/25/2014
Mobile Apps Turn IT Departments into Purveyors of Productivity - 09/23/2014
WebRTC Will Drive SIP Trunking of PBXs, UC and Call Center Solutions - 09/23/2014
Hosted PBX: Up Time is King - 09/23/2014
Where the Wearable Device Action is: The Workplace - 09/23/2014
Getting Started On Your VoIP Career Path - 09/23/2014
Can the Apple Pay Mobile Wallet Succeed Where Others Have Failed? - 09/23/2014
Embracing Location Independent Computing: Overcoming the Challenges - 09/23/2014
Apple Pay: A Necessary Push to Transform Consumer Payments - 09/22/2014
Finding: Secure Fax Transmission Assured with VoIP Fax - 09/22/2014
Chat With Nat - 09/19/2014
Enterprise Search is Broken - 09/17/2014
Healthcare Continues to Grow with Outsourcing - 09/17/2014
Omni-Channel Success: It's All About the Data, and the Process - 09/16/2014
The Patient Engagement Revolution: The Role of the Contact Center in the Middle East Healthcare Industry - 09/16/2014
Big Screens and Watches and Payments, Oh My: Analysis of Apple's Big Announcements - 09/16/2014
Middle East Energy Industry Vulnerable to Cyberattacks; Preventive Security Measures Imperative to Protect Critical Infrastructure - 09/15/2014
Creating a Wi-Fi Foundation to Improve Mobile App Experience and Support Increased Usage of Smartphones and Tablets in the Workplace - 09/15/2014
Five Tips on How to Get Your Patents Approved - 09/15/2014
Pure IP vs. Merged-Communication Systems - 09/15/2014
Kill-A-Bit: How Mobile Solutions are Expanding Need for Big Gig Wi-Fi - 09/15/2014
Fax: Keeping up With Change Solutions for Resellers and Providers - 09/15/2014
Chat with Nat: What Has Your Favorite Wholesale VoIP Company Been Up To? - 09/12/2014
Mobile Banking in Malaysia - 09/12/2014
Embracing BYOD and BYON to Reduce Risks - 09/12/2014
What are Small Business Owners Looking for in a Phone System? - 09/11/2014
Let's Go SoLoMo! - 09/11/2014
Seizing the WebRTC Opportunity - 09/11/2014
Bandwidth in Healthcare: Rising Data, Mobile Device Needs - 09/10/2014
How Omni-Channel Marketing Can Help Brands Better Connect With Customers - 09/10/2014
Top 4 Ways Broadcasters Can Guide the Future of Television - 09/10/2014
Today's CMOs Need Predictive Analytics and Big Data to Reach World-Class Status - 09/09/2014
Understanding the Role of Small Cells in LTE - 09/09/2014
Could Mobile Payments be the Next Apple Game Changer? - 09/09/2014
The New Consumer Dynamic: Online Merchants Must Learn to Compete in New Transparent Marketplace - 09/08/2014
Encryption: What You Can't See Can Hurt You - 09/08/2014
VoIP Fax Becoming the Smarter Choice for the Enterprise - 09/08/2014
Are You Realizing Your Investment in M2M/IoT? - 09/08/2014
Delivering 'The Connected Home' - 09/08/2014
Chat With Nat - 09/05/2014
Advancing Your Mobile Strategy, Taking on the Expert Slopes - 09/04/2014
Key Considerations in Online Fraud Detection - 09/04/2014
Why Security Matters for a Successful Exit - 09/03/2014
Smart Factories: Implications on Product Design- Will it Help Build New Possibilities? - 09/03/2014
The Choice is Yours: Enterprise Fax, or Cloud and HTTPS Fax Technology - 09/03/2014
IT Security: Get Your CFO's Attention with ALE! - 09/03/2014
Cloud Love: The Interpersonal Benefits of Cloud IT - 09/02/2014
Ushering in a New Age of Content Delivery Networks - 09/02/2014
Visual IVR at Call Centers Positively Impacting Customer Experience - 09/02/2014
WebRTC Transcoding -Two Worlds - 09/02/2014
Multi-Factor Authentication: Taking a Closer Look - 08/29/2014
Chat With Nat - 08/29/2014
Encrypted Cloud Storage: How Enterprises Are Doing it Wrong - 08/27/2014
Fax Machines: With Today's Technology, They're Here to Stay - 08/27/2014
Ten Cyber Security Tips to Protect Your Identity - 08/26/2014
The Top Nine DDoS Misconceptions That Could Jeopardize Your Network - 08/26/2014
Five Critical Steps for Ensuring Security Policy Protection in Private and Hybrid Clouds - 08/25/2014
Chat With Nat - 08/25/2014
Will Your Encrypted Data End Up on the Lost Highway? - 08/22/2014
The Future of Content - A CMS Checklist for Developers - 08/21/2014
Does Visual IVR Have the Potential to Change Customer Experiences? - 08/21/2014
Are Digital Investigations Keeping up with Advancements in Mobile? 5 Key Challenges for Digital Investigators - 08/20/2014
Is Traditional Disaster Recovery Dead? - 08/19/2014
Wholesale Ethernet Testing - Key Challenges & Best Practices - 08/18/2014
Five Trends Driving Electronic Component Sales - 08/18/2014
The Marriage of IT & Information Governance: Rocky Romance or Wedded Bliss? - 08/18/2014
Mastering the Next Layer of the Enterprise Stack - 08/18/2014
Return on Prevention: The Business Value of DDoS Protection - 08/18/2014
Turn End-of-Life XP Systems into VDI Thin Clients at Up to 90 Percent Savings - 08/18/2014
Cyber Risk Insurance - Bridging the Gap between Insurance Providers and Companies Insured - 08/14/2014
Big Data is an Information Management Issue, Not a Storage Issue - 08/14/2014
The IT Relevance Gap - Reclaim Your Company's Move to the Cloud - 08/13/2014
The Mobile Apps Revolution is Here to Stay - 08/13/2014
Challenges Faced, and Met, by VoIP Fax - 08/13/2014
The Flexecutive Club: Future Workplaces in the Middle East will be Frictionless, Locationless Hubs Where Hierarchies Are No More - 08/12/2014
Protecting against Credit Card Data Theft - 08/12/2014
Analytics Create a Big ROI for DSL Service Providers - 08/12/2014
Why the Security Industry Should Look to Bill Gates for Inspiration - 08/11/2014
Ingate Shows How WebRTC Will Drive SIP Trunking at the SIP Trunking, UC & WebRTC Seminars at ITEXPO Las Vegas, August 12-14 - 08/11/2014
Chat With Nat - 08/08/2014
Chat With Nat - 08/08/2014
Can M2M Prevent Messy Environmental Spills (and PR Crises)? - 08/08/2014





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