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Latest Articles

FoIP: The Secure, Affordable, Accessible Option for SMBs, Large Enterprises - 03/30/2015
Getting to the Productivity Promised Land in the Mobile Era - 03/30/2015
Avoiding Enterprise Mobile Management: A Futile Exercise in Procrastination - 03/27/2015
It's All About Quality of Experience - 03/27/2015
Pinpointing the Source of Call Quality Issues - 03/27/2015
Trends in Mobile User Interfaces - 03/27/2015
Automated DRM for Database Management and Business Continuity - 03/27/2015
The Changing Role of a Loyalty Marketer - 03/27/2015
Getting to the Productivity Promised Land in the Mobile Era - 03/27/2015
Wearable Tech and the Password - 03/26/2015
Unsecured Email Is One of Our Largest National Security Threats - 03/26/2015
Unsecured Email is One of Our Largest National Security Threats - 03/26/2015
Apple's Dependency Issue: Why the Apple Watch and Apple Pay Need Each Other to Succeed - 03/26/2015
Why the Apple Watch Will Transform the Enterprise - 03/25/2015
Three Breakthrough Innovations that Will Make Optical Networks Web-scale - 03/25/2015
IoT Encryption: A Revenue Driver for CSPs - 03/24/2015
Improving the Lives of Contact Center Agents - 03/24/2015
The Shortfalls of Large Cloud Service Providers - 03/24/2015
Take Full Advantage of LTE with VoWi-Fi - 03/24/2015
Faxing Via the Cloud - 03/24/2015
Can you use HFC for Small Cell Backhaul? - 03/24/2015
Skype for Business Not a Threat to WebRTC - 03/24/2015
Principles of Neutrality Missing from FCC Systems Integrator Exemption Rules - 03/24/2015
OS Strategy and Mobile Growth: The Global Impact of Unknown OS - 03/23/2015
Differentiating Devices: The Key to a Consumer-Focused Approach - 03/23/2015
The Benefits of Service Automation for Employee Onboarding - 03/23/2015
Chat with Nat: Ringing in Spring - 03/20/2015
Keeping Small Businesses' Networks Current and Secure - 03/19/2015
Extending Wi-Fi Services to Increase Customer Loyalty - 03/19/2015
3 Ways to Win at SEO in the Age of the App - 03/19/2015
Extending W-iFi Services to Increase Customer Loyalty - 03/19/2015
Patenting to Protect Your Software - 03/19/2015
Four Pitfalls on the Path to End User Personas - 03/19/2015
Mobile Devices: Unleash the Power - 03/19/2015
Measure These KPIs for a High-Performing Contact Center - 03/18/2015
Getting More from Your Voice of the Customer Program - 03/18/2015
Does the Industrial Internet of Things Live Up to All the Hype? - 03/18/2015
Government Entities in Middle East Need Modern Security Solutions to Combat Modern Cyber Crime - 03/18/2015
Three Key Factors for Evaluating Healthcare Apps - 03/17/2015
Go Virtual to Expand Business Services Reach - 03/17/2015
Psychographic Profiling: How to De-Mystify the New Age Customer - 03/17/2015
How vRAN is Helping Future-proof Mobile Networks - 03/17/2015
Penetration Testing: Is the End in Sight? - 03/17/2015
Ten Advantages of Using SharePoint 2013 Collaboration and Social Computing Tools for Better Customer Service - 03/16/2015
DTMF Changing Call Center Security - 03/16/2015
What Exactly Is the New IP? - 03/16/2015
What Exactly is the New IP? - 03/16/2015
Emerging Technologies and New Business Models Hold Key to Channel Success in the Middle East - 03/16/2015
Is the 'Connect America Fund' the Answer for Rural America? - 03/16/2015
Fair Share for Bandwidth Management - 03/16/2015
How IOT Will Change the Healthcare System - 03/13/2015
Five Lessons Businesses Can Learn From the Non-Profit World - 03/13/2015
The 5 Most Influential Trends in Project & Portfolio Management - 03/13/2015
Chat with Nat: Top o' the Friday the 13th to You! - 03/13/2015
Three Innovations for the Hotel Room of the Future - 03/12/2015
Digital Thread and the Supply Chain: Are You Ready to Join the Digital Thread Revolution? - 03/12/2015
Digital Thread and the Supply Chain: Are you ready to join the Digital Thread Revolution? - 03/12/2015
Effective Asset Management is the Key to Homeland Security - 03/12/2015
Three Must-Haves for Your New Enterprise Messaging App - 03/11/2015
How to Disrupt the Status Quo with a Better Customer Experience - 03/11/2015
MWC Takeaways: IoT Creating Inflection Point for Service Providers - 03/11/2015
What's Holding Back the Connected Car? - 03/11/2015
How Open Can Networking Go? Dell's Driving the Industry to Find Out - 03/11/2015
The Missing Element in VoIP Fax - 03/10/2015
The MSP Industry in 2015: Navigating the Changes on the Horizon - 03/10/2015
Apple Helps Internet of Things Spring Forward with ResearchKit - 03/10/2015
GoDaddy is Just One of the Dominoes That Doesn't Have to Fall - 03/09/2015
Six Reasons Mobile Video Ads Are Exploding - 03/09/2015
Hosted PBX: The (Ever-) Growing Threat of Fraud - 03/09/2015
Codeless Application Platforms Can Help Reduce App Backlogs - 03/09/2015
The Impossible Dream? Workable, Affordable Conferencing is Within Reach - 03/09/2015
Chat with Nat: Hosted Billing Walk-throughs and More - 03/06/2015
Capitalizing on the Chemistry of Conversation: Using Science to Create Call Center Magic - 03/06/2015
How iRobot Deployed Co-Sourcing to Achieve 95%+ CSAT - 03/05/2015
The Power of Live & On the Go: 5 Tips for Delivering Mobile Video to Students - 03/04/2015
Apple Watch: The Ultimate Communication (and Customer Care) Device - 03/04/2015
The EU's Network Neutrality Debate - 03/04/2015
A Common Sense Approach to Cyber Security - 03/04/2015
SIP Security and the Role of the SBC - 03/04/2015
Mobile App Development: Codeless Application Platforms Can Help Reduce App Backlogs - 03/04/2015
The Expansion of Process into Workflow: What it Means for Your Business - 03/03/2015
The Power of Internet Ecosystems: Video - 03/03/2015
Improving Control of Virtual Machines - 03/03/2015
Donor Retention: A Major Struggle for Nonprofits - 03/03/2015
Evolution of Desktop PCs into Mobile Devices: The Gamers' perspective - 03/02/2015
Security in Your Mobile World - 03/02/2015
The Trouble with Tokens: Considering Multi-Factor Authentication - 03/02/2015
Secure Shell Key Management in Light of OpenSSL Vulnerabilities: Part 2 - 03/02/2015
Chat with Nat: 'F' is for February - 02/27/2015
Four Key Elements to Include in Your Mobile IAM Strategy - 02/27/2015
Is it Time Wearable Device Makers Invested in the Chronically Ill? - 02/26/2015
How Newly Available Technology for Private Wireless Networks Aids Humanity's Desire for Kinesis - 02/26/2015
Six Degrees of Customer Relationships - 02/26/2015
Putting 2014, 'The Year of the Breach' into Context - 02/26/2015
Secure Shell Key Management in Light of OpenSSL Vulnerabilities: Part 1 - 02/25/2015
Six Keys to Setting Proper Expectations of Your Cloud Provider - 02/25/2015
Title II Proposal Brings Certainty - and Questions - 02/24/2015
Ensuring Modern Communications Don't Get in the Way of Traditional Good Service - 02/24/2015
Advancements of Fax Technology - 02/23/2015
The Hospital of Tomorrow - 02/23/2015
When Gaming Isn't A Game: Three Best Practices to Protect Your Hosting Service Against DDoS Attacks - 02/23/2015
Net Neutrality (Open Internet): The Real Issues and Resolutions - 02/20/2015
Chat with Nat: Pondering Porting - 02/20/2015
Today is National Battery Day: Top Five Factors to Consider for UPS Battery Life - 02/18/2015
PROCEED WITH CAUTION: Universal Service Fund Revenue Reporting - Pitfalls and Potential Traps Lurking for VoIP Providers - 02/18/2015
Ensuring SDN Controller Performance in Real Time Networks - 02/17/2015
The Year of Threat Intelligence Sharing: Bringing Structure to the Chaos of Big Security Data - 02/17/2015
SDN, NFV and Ethernet Fabrics -Three Cornerstones of The New IP - 02/17/2015
Chat with Nat: Valentine's Edition - 02/13/2015
What's New and Trendy For Safety & Security in 2015? - 02/13/2015
Technology Consolidation Bridges Application Delivery Gap - 02/10/2015
How Text Messaging Has Impacted Our Health - 02/10/2015
Fax over Wireless / GSM Data: Will it Work? - 02/09/2015
Chat with Nat: ITEXPO Recap - 02/06/2015
3 Ways to Protect Your Business in the War on Net Neutrality - 02/05/2015
The Increasing Importance of DNS as an Attack Vector: How Middle East Businesses Can Keep it Secure - 02/03/2015
The Cost of Monitoring (but Not Automating) - 01/30/2015
From Robotic to Real: Emotional Quotient and the Contact Center - 01/28/2015
High Tech Sales Programs May Need to be Reinvented - 01/28/2015
The Spies Inside Your Phone - 01/27/2015
Passive Optical LAN Delivers Military-grade Security to the Healthcare Industry - 01/27/2015
2015 In Cybersecurity: Sadly, Another Bumpy Year is Ahead - 01/27/2015
Does Your Self-Service Have an Exit Strategy? - 01/26/2015
Hosted PBX: The Transition to Unified Communications - 01/26/2015
Creating Opportunities for Improved Communication - 01/26/2015
FCC Tightens E-Rate Oversight - 01/26/2015
The Rising Threat of SIP-based Phone Hacking - 01/26/2015
Reaching SMBs with IP Telephony and UC - 01/26/2015
Content Translation in the Mobile Era: 3 Lessons to Learn the Easy Way - 01/26/2015
Making 'The Year of the Retail Breach' a Thing of the Past - 01/26/2015
Stealth Mode: Lying in Wait inside the White House's Network - 01/26/2015
Hosted Fax Solutions Replacing In-House Fax Servers - 01/26/2015
Mission Driven Associations: Are they Dying? - 01/23/2015
Chat with Nat: Taking Care of Business - 01/23/2015
The Fitzgerald Law Firm Stays Connected Using Toshiba's VIPedge Cloud Telephone Solution - 01/22/2015
The Business of The Internet of Things - Smart Questions for Smart Devices - 01/22/2015
Achieving True Agility with Virtual Appliance Lifecycle Management - 01/21/2015
Customer Focus: An Interview with Smart Metering Systems PLC - 01/21/2015
Global Companies Begin to Embrace M2M Technology - 01/21/2015
The New IP: Building a Virtually Unstoppable Workspace - 01/21/2015
Three Reasons You Need Analytics to Master Your Channel Marketing Strategy - 01/21/2015
Is Your IT Operation Ready for the Arrival of the Internet of Things? - 01/20/2015
The Incognito Crystal Ball: Predictions for 2015 - 01/20/2015
2015: The Year of Customer Centricity - 01/19/2015
Mobile World Congress 2015: NFV's Time to Shine - 01/19/2015
Packet Loss: One Way to Solve a Faxing Problem - 01/19/2015
For a Brighter Financial Outlook, Move to the Cloud - 01/19/2015
Keeping Up with the 24x7 Pace of Social Media for Business with Always-On Cloud Encryption - 01/16/2015
Customer Experience: The Last True Differentiator - 01/16/2015
Chat With Nat - 01/16/2015
Help! My Network is Congested - 01/14/2015
The Time is Now for Cloud - But Maybe Not for You - 01/14/2015
Meet the New InfiniBand - the Data Center's Best Friend - 01/14/2015
Top 10 Items to Consider When Purchasing an IP Phone - 01/14/2015
Top Security Risks in 2015 and How Middle East Organizations can Combat Them - 01/14/2015
How High Tech Can Pursue Industrial Internet of Things Market - 01/13/2015
Six Ways Big Data Could Damage Your Business-and What to Do About It - 01/13/2015
Hotels in the Middle East Can Create a Competitive Advantage by Using Wi-Fi Networks as a Platform for Innovation - 01/13/2015
Embracing 'The New IP' Will Help Organizations in the Middle East Boost Workforce Productivity - 01/13/2015
Embracing the 'New IP' Will Help Organizations in the Middle East Boost Workforce Productivity - 01/13/2015
Want to Succeed at M2M & IoT? Focus On Control. - 01/13/2015
The Time is Now For Cloud - But Maybe Not for You - 01/12/2015
Americans Want Control, Relevancy in Mobile Advertising - 01/12/2015
New Year Resolutions for IT Security Professionals: The World Has Changed - Take Control - 01/12/2015
Chat With Nat - 01/09/2015
Eight Things Your Support Team Should Never Say to Your Customers - 01/09/2015
SIM-based LBS: Breathing New Life into an Operator's Network with M2M connections - 01/08/2015
Optimizing Your O365 Game - 01/07/2015
Delivering Public Sector Digital Services - 01/07/2015
3 Biggest Trends That Will Shape ERP in 2015 - 01/06/2015
Weaponizing Incident Response - 01/06/2015
Are You Ready for the Wearable Contact Center? - 01/06/2015
6 Shocking Things You Need to Know Before Buying an International SIM Card - 01/06/2015
Mobile Apps, the Gateway to Security Breaches and Other Risks in 2015 - 01/05/2015
Predictions for Data Center Networks in 2015 - 01/05/2015
Turning a High Maintenance Service Assurance System into a Strategic Platform for a Competitive Edge - 01/05/2015
Work Smart: 2015 is the Year of Productivity in the Cloud - 12/31/2014
Tech Trends 2015: Cloud-Based Communications and the Consumerization of IT - 12/30/2014
5 Steps to Managing Customer Service Demands during the Holidays - 12/30/2014
How High Tech Can Pursue Industrial Internet of Things Market - 12/30/2014
Taking Your Business to the 'New Edge' - 12/30/2014
MetricStream Makes 2015 Predictions - 12/30/2014
Neohapsis 2015 Security Predictions - 12/29/2014
2014: The Year in Review - And What Lies Ahead - 12/29/2014
Ramping up Global Online Sales with Customer Service - 12/29/2014
Cybersecurity Prevention Tips - 12/29/2014
Social Customer Service Lessons for Brands from the Patriots Snafu - 12/29/2014
Chat With Nat - 12/24/2014
The Year of Video Streaming: 5 Trends to Look for in 2015 - 12/24/2014
Greater Protection, Greater Revenue: Security as a Service for Hosting Providers - 12/23/2014
Business Intelligence Hackathon API (BIHAPI) Continues to Highlight WebRTC Developer Interest - 12/23/2014
How a Cloud CRM Helped a Backpacker Turn Freelance Work into a Branding Agency - 12/23/2014
Reflecting on 2014, Looking Ahead to 2015 - 12/23/2014
Poll: Technology and Policy are Largest Sources of Change - 12/23/2014
5 Things 2014 Taught Us About Customer Service - 12/23/2014
Packet long-haul microwave: the experience one year later - 12/22/2014
2015: A Strategic Year for Data Centers - 12/22/2014
Four Truths CIOs and CMOs Must Realize to Work in Harmony - 12/22/2014
Got Bots? - 12/19/2014
CIOs Increase Expectations of Performance Management Solutions In 2015 - 12/19/2014

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