Latest Articles |
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Business Communications Upgrades UC -
12/02/2015
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Optimizing Customer Service Interactions with Actionable Data Monitoring -
11/12/2015
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Optimizing Customer Service Interactions with Actionable Data Monitoring -
11/12/2015
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Business Call Management as a Service (CMaaS) Will Quickly Make Enterprises More Mobile -
11/09/2015
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Don't Fight Mobile Customers; Join them! -
04/14/2015
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The Eyes Have It: Customer Self-Service Get Visual -
03/18/2015
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Mobile Customer Service Means Unified Business Interactions -
01/12/2015
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Where is UC Going? Persistent, Multimodal 'Conversations' -
01/12/2015
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Mobile Customer Service Is A Two-way Street -
12/04/2014
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Business 'Mobile Apps' Will Need UC Expertise -
11/10/2014
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The Privacy of Text Messaging For Mobile Users -
10/13/2014
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Why UC Needs Mobile 'Unified Notifications' -
09/26/2014
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Agents Skills for Mobile Customer Services -
09/25/2014
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Mobile UC Benefits From Interactive Virtual Queuing For Efficient Customer Care -
09/02/2014
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UC And Clouds Brings HP And Avaya Together -
08/27/2014
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Mobile UC End Users Need UM Too -
08/26/2014
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Visual IVR - A Migration Path to Mobile Self-Services -
08/05/2014
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How Will You Support Consumer Mobile Customer Service? -
07/24/2014
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Is Unified Communications Really Unified Interactions? -
06/01/2014
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Business Conversations Need Voice and Visual Information Too -
04/21/2014
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Is Unified Communications Really Unified Interactions? -
04/07/2014
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UC Video Easier Said Than Done! -
03/25/2014
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Migrating to Multichannel Customer Service Interaction Centers -
03/18/2014
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GENBAND's UC Solution for Service Providers -
02/28/2014
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Cloud Services Open the Door to Multimodal Business Conversations -
01/21/2014
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Omnichannel Solutions: The Rise of the Interaction Center -
01/15/2014
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Mobile Customers Need UC Choice for All Interactions -
01/10/2014
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Contextual Customer Assistance From Online Apps For Better Customer Service -
12/13/2013
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Contextual Customer Interactions Improve Personalization and Performance -
11/12/2013
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Amazon's Kindle HDX Mayday Button for Device Help Desk -
10/31/2013
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How WebRTC Could Help Me Discount an Airline Flight By 70 Percent -
10/11/2013
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Is Your Contact Center Ready For All Mobile Customer Interactions? -
10/02/2013
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All Mobile Self-service Apps Need Customer Assistance -
08/05/2013
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Customer Mobility and Accounts Receivable Management, Part 3 -
07/30/2013
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Customer Mobility and Accounts Receivable Management, Part 2 -
07/29/2013
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Customer Mobility and Accounts Receivable Management, Part 1 -
07/26/2013
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Enterprise Mobility Management for Shared, Personal Devices -
07/01/2013
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Look To Cloud Services for Mobile Customer Needs -
06/24/2013
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Mobile Customer Self-Service Means Less Talk And More Action! Part 2 -
06/04/2013
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Mobile Customer Self-Service Means Less Talk And More Action! Part 1 -
06/03/2013
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Unified Customer Services for the New Generation of Digital And Mobile Consumers -
05/15/2013
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ShoreTel Brings Mobile UC to the Desktop -
05/07/2013
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VARs, SIs and Consultants - UC Opportunities -
04/12/2013
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Help Desk Services For Mobile UC Customer Support -
04/09/2013
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Social Business Needs Mobile Notification Management -
02/21/2013
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Customer Services Needs Multi-Persona Mobile Apps -
01/14/2013
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Can IT Support Mobile UC in 2013? -
01/02/2013
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What Are IT Staff Responsibilities for Cloud Apps? -
12/07/2012
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Mobile UC for 'Bring Your Own Car' Drivers -
11/15/2012
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Will 'Consumerization of UC' Drive Contact Center Change? -
10/11/2012
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Sins of Omission in Explaining UC -
09/25/2012
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Consumer Mobility, 'Customer BYOD,' and the UC Contact Center -
09/12/2012
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Customer Service UC Payoff Bigger Than 'Collaboration?' -
08/23/2012
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UC-Enabled Unified Messaging Will Affect Business Voicemail Systems -
08/14/2012
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End Users Really Want 'Dumb' Devices for Mobile UC -
08/06/2012
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Unified 'Contextual' Contact Notification Management -
07/11/2012
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'Back to the Future' for Computer Usage - This Time for Mobile Consumers -
06/28/2012
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Video Conferencing as a UC-enabled Option -
05/30/2012
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AT&T Moving Mobile Subscribers to New Unified Messaging 'Cloud' -
04/23/2012
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What Business Users Really Need - UC-Enabled 'Collaboration' -
04/23/2012
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The Heart of Business UC: 'Contextual Contacts' -
03/01/2012
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Multimodal Mobile Apps, Cloud Services, and UC VARs Make Telephone Contact Centers Grow Up -
03/01/2012
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Are 'Smart Applications' the Real Target for UC-Enabled Cloud Services? -
02/29/2012
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Making A 'UC Contact Center' Truly Virtual -
02/13/2012
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'Dual Persona' Mobile Clients Will Simplify UC BYOD Issues -
02/06/2012
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Apple Making the Smartphone Even Smarter for Mobile UC -
01/03/2012
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2012: Will 'Mobile Apps' Drive the 'UC Contact Center?' -
12/30/2011
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UC Interoperability - 'Separation of Church, State, and End Users' -
11/21/2011
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IBM's BYOD Approach Shows the Way to Enterprise Mobile UC -
11/18/2011
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The New 'UC Contact Center' - More Than A 'Use Case' -
11/15/2011
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Back To The Future - Before the Web and the 'Cloud,' There Was Interactive 'Time-sharing' -
10/26/2011
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Personalized UC - Mobility vs. Portability -
10/24/2011
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UC and Efficient Contact Center Assistance -
10/17/2011
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Steve Jobs and UC -
10/06/2011
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UC Analytics Needed to Manage Multi-modal Contact Center Evolution -
10/04/2011
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The Strategic Role for Unified Analytics in UC -
08/15/2011
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At Last! Avaya Embraces 'Dual Personna' Mobility For Health Care Apps -
03/10/2011
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Will iPads, Tablets Replace Enterprise Laptops and Desktop Softphones for UC? -
12/20/2010
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How UC and Multimodal Notifications Will Change Communication -
09/27/2010
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What's In A Name? Microsoft's Lync Wants End Users In Business Communications -
09/16/2010
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Latest Contact Center Trends Point to Mobile UC Flexibility for Consumers -
07/26/2010
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The Coming Importance of UC Analytics in Multi-Modal Business Operations -
07/26/2010
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UCIF to Do More Than Come Up With UC Infrastructure Standards -
05/19/2010
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UC vs. CEBP: The Chicken and the Egg For Automating Business Processes -
05/10/2010
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Helping 'UC Solution Integrators' Succeed In the Market-place Beyond IP Telephony -
04/20/2010
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UC is More Than 'Person-to-Person' Contacts -- Think 'Proactive Self-service Applications!' -
04/19/2010
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UC, Mobility, and CEBP Integrations Driving IP Telephony Implementations -
03/22/2010
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Hosted IP Telephony Applications Support Both Internal Users and Customers -
03/17/2010
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Windows Phone 7 -
02/17/2010
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Consumer UC, Smartphones, CEBP Drive NexGen Customer Service -
01/25/2010
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Business User Demand for Mobile Smartphones Will Also Drive UC -
01/13/2010
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How Can The CIO Help Enterprise Users Migrate To UC? -
12/01/2009
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Avaya Runs With CEBP for Aura UC Telephony Solutions -
11/04/2009
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Customer UC - Voice Assistance Is Only A Part of the Contextual Contact Center -
09/21/2009
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Hard Questions for 'Customer UC' Panel Discussion at ITEXPO -
08/20/2009
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Big Mobile UC Payoffs Coming from Outside the Enterprise -
06/30/2009
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Sprint Network Services Put Meat on the Bones Of Enterprise UC -
05/14/2009
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Siemens Sales Strategies for the New UC Market -
04/27/2009
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The Real UC Message: Prepare For Enterprise Desktop Telephony End-of-Life -
04/09/2009
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Drilling Deeper Into UC User Productivity -
03/25/2009
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Mobility Will Drive UC Demand In Any Size Organization -
03/25/2009
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UM/UC Gets Another Boost From SpinVox's VoxLinks -
01/20/2009
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Did Nortel's Bankruptcy Get Your Attention For Enterprise UC? -
01/20/2009
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UC and The Future of Tradeshows -
01/08/2009
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Managing UC and Mobility Services For Business -
12/03/2008
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Customer First Contact Resolution Will Benefit From UC Flexibility -
11/10/2008
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The New Avaya - One Foot On the Business Desktop And The Other? -
11/03/2008
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UM Getting More Complex But Key Gateway To UC -
10/15/2008
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Smartphones Are for Both Enterprise and Consumer Mobile UC -
10/06/2008
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Power to The End Users - Citrix BYOC Will Help Enterprise UC -
09/29/2008
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Focusing on UC in the Enterprise -
09/26/2008
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Will UC Save Business Telephony? -- A Role For HR -
09/18/2008
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Marrying Multimodal Customers, Self-services, and Live Assistance for Customer UC -
09/08/2008
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Will UC Save Business Telephony? - A Role For HR -
08/18/2008
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Real Business Payoffs for UC Lie in 'Deadlines' -
08/07/2008
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What Human Latency Does UC Help? -
07/31/2008
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What Will Business People Call 'UC'? -
07/23/2008
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The Voice of the Users: Should Voicemail Die or Change to Fit UC? -
07/14/2008
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Qualifying What Business Users Really Want From UC -- IM-Presence Integration! -
06/09/2008
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Confusion About IP Telephony vs. UC vs. Mobility vs. CEBP -
05/12/2008
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What May Hold Up Mobile UC For Enterprise Users? Application Software Security! -
04/23/2008
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Does Voicemail-to-text Service Need Expensive Transcriptionists? -
04/17/2008
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So You Think You Know What UC Really Means… Then What? -
04/04/2008
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Will Voicemail-to-Text Messaging Services Close the Recipient's Loop for Enterprise Unified Messaging? -
04/04/2008
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Business UC Users Need Two-Number Accessibility For Mobile Devices and FMC Services -
03/31/2008
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Voice is Voice is Voice - But Maybe UC-based QoS Should Be Provided On Demand? -
03/31/2008
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Unified UC Marketing to Sell UC Mashups? -
03/24/2008
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Why UC is So Confusing: Because it's moving up Different Food Chains at the Same Time -
03/17/2008
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UC Migration Strategy Takes More Shape With Siemens Announcement -
03/03/2008
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In-Stat Survey Claims User Resistance to Converged Mobile Devices -
02/25/2008
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The Who, What, Why, and How of Business UC -
02/15/2008
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Comments On Ending Telephone Tag With UC-based ASAP Calls -
01/28/2008
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Adding ASAP Phone Calls To UC -
01/28/2008
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How Mobility and UC Will Really Change the Pace of Business Communications -
01/14/2008
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End User Mobility and CEBP To Start Driving Enterprise UC Movement in 2008 -
01/08/2008
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How Mobility and UC Will Really Change the Pace of Business Communications -
12/18/2007
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Mobile Operators Can Soon Tap Into FMC To Support Enterprise Mobile UC Applications and Make Money -
11/12/2007
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Feedback From a Large Enterprise on the Role of Hosted UC Services -
10/29/2007
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Bill Gates Grabs the Multimodal Torch of UC -
10/22/2007
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Maximizing The Benefits Of Unified Communications -
10/16/2007
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UC Technology is Getting Real, Ball is Back in Enterprise End User's Court -
10/09/2007
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Why UC Needs Hyperconnectivity -
09/27/2007
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Where the UC Rubber Meets the Enterprise Road -
09/21/2007
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Where's The Unified Communications Demand? Unified-View at ITEXPO -
09/06/2007
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The UC Elephant and the Six Blind Men -
08/27/2007
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Microsoft Leading Technology Scramble For UC Market Positioning -
08/06/2007
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What Will Have To Happen To Customer Service When Your Customers Get Their iPhones? -
06/29/2007
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Executive Interview: Intervoice's UC Breakthrough For Multimodal Self-service Applications -
05/22/2007
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UM and Speech Recognition Make Voice Messaging More Manageable -
05/02/2007
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ROI, ROI, ROI -- On Aligning UC Migration With Business Process Priorities and Applications -
04/13/2007
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Exciting News From Intervoice -
03/29/2007
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Why Mobility Will Change Telephony — The User Perspectives -
03/29/2007
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The Fading Away of the TUI Long Live Visual Call and Voice Message Management -
02/28/2007
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Mobile Device Makers to Discuss UC Needs - Here are the Questions! -
02/21/2007
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Microsoft/Nortel UC Progress Report and Apple's iPhone Spotlights UC Smartphones To Drive User Demand! -
01/19/2007
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CosmoCom Adds Unified Customer Communications Services To Enterprise UC -
01/08/2007
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When Push Comes to Shove, Priorities for Migrating to UC in 2007 Will Be Found in the Macro-productivity of Mobile User Communications -
01/04/2007
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Executive Interview: Interactive Intelligence Helps Enterprises Migrate to Total UC Faster -
12/29/2006
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Unified Communications (UC) Pays Off In Customer Productivity -
12/01/2006
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Enterprise UC: It's Not Just About Microsoft and Cisco -
11/06/2006
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Executive Interview: Citrix Jumps Into UC With It's Large Installed Base of Virtualized Application Users -
10/30/2006
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Microsoft and Leading Voice Providers Invite Email/IM IT to Free 'Virtual' Sessions on UM/UC Migration -
10/12/2006
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Planning for the Future -- Consumer UC & Multimodal Customer Assistance -
10/03/2006
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How Are Enterprise UC and Business Process Applications Converging? -
09/28/2006
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UC Business Migration Drivers vs. IT Implementation Obstacles -
09/20/2006
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Consumer UC — 'Gaining a Son-in-law, Not Losing a Daughter!' -
09/07/2006
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The Flavors of Enterprise Unified Communications -
08/25/2006
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Nortel and Microsoft Alliance – Unifying Enterprise Migrations to UC? -
08/03/2006
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UC Technology is Here -- Will Microsoft Help Make Products and Services Real? -
07/05/2006
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How Unified Communications Will Affect Enterprise IT -
06/28/2006
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Using Search Technology to Contact People -
06/23/2006
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More Than Just Multimedia -- The Modalities of Converged IP Communication -
06/05/2006
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Mix and Match CPE and Hosted Services for Migrating to Business UC -
05/04/2006
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SIP Unified Communications Is All the Buzz -
03/16/2006
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Handwritings on the Wall of Mobile Business Communications – The Good and the Bad of Convergence -
02/22/2006
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Paul English’s Campaign for Live Customer Assistance and “Rosenberg’s Third Law” Revisited -
02/06/2006
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2006 – The Year of the “IP Elephant” -
02/02/2006
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IP Convergence Spotlight Shifting From Infrastructure to People: It’s Time for Communications Productivity Management -
01/18/2006
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"The Chicken or the Egg": Will Mobile, Multi-modal Telephone Devices Drive Communications Convergence in 2006? -
01/06/2006
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How Ready Is the Technology for Enterprise Converged, Mobile Communications? -
12/20/2005
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VoIP For IT Is Still FUD: Where's Mobility and Multi-Modality? -
12/12/2005
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Converging Business Processes, 2nd-Gen Presence Management, and Real-time People Contacts -
11/30/2005
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On The Way to the 'Virtual Enterprise' - A Tale of Two Telecommunication Conferences -
11/01/2005
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The Showdown for 'Public' Instant Messaging and Convergence With IP Telephony -
10/14/2005
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Educating Enterprise Markets About Converging Business Telecommunications Through Technology Conferences -
10/03/2005
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eBay-Skype: The New Kid on the Block -- Consumer-to-Consumer eCommerce Accelerates Real-time Telecommunications -
09/13/2005
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E-Commerce, Messaging and Customer Assistance: Customer Messaging Is Not Your Father’s Voice Mailbox! -
08/25/2005
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Separation of Church and State: Fixed to Mobile Convergence (FMC) Services and Business/Personal Contact Modalities -
08/11/2005
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The Future of Enterprise Telephony and Unified Communication -
08/09/2005
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IP and Wireless Networking Convergence Highlighted at Interop -
06/16/2005
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Genesys: Future-Proofing Migration of Customer Contact Applications -
05/19/2005
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Beyond VoIP -- Communication Devices, Modalities, and Applications -
05/13/2005
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Wireless Mobility and the 'Mass' Business Communications Market -
04/08/2005
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Migrating to IP-IVR for Customer Call Screening and Self-Service -
03/29/2005
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Hot Conference Feedback on Enterprise IP Telephony/Messaging Migrations -
02/28/2005
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Telecommunication Migration Turmoil for the Enterprise in 2005 -
01/07/2005
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More on 'Transmodal' Communication -
12/27/2004
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Moving From VoIP to “Trans-Modal Communication” -
12/06/2004
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Is Converged Communications Ready for the “Residence” Market End Users? -
11/15/2004
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The Big Gorilla Drops the Presence Shoe on Desktop Telephony -
10/27/2004
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