Latest Articles |
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09/28/2005
IEX Solution Applies Inbound WFM Techniques to Outbound Environment
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09/27/2005
Siemens, Convergys Charging Solution Implemented at Telkomsel
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09/27/2005
Tegic Licenses ScanSoft for Mobile Speech, Handwriting Input
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09/26/2005
GN Netcom Announces GN 2000 Headset Series
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09/26/2005
Telephony@Work Presents CallCenterAnywhere Enterprise Edition v.8.0
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09/23/2005
Aspect, Concerto Complete Uber-Merger: Now Known As Aspect
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09/23/2005
A Wales of a Location for Business
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09/23/2005
Blame Canada! Outsourcing to Ontario
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09/22/2005
Symantec to Acquire WholeSecurity
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09/22/2005
Aspect, Concerto Merger Receives Shareholder Approval
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09/21/2005
e-Glue Announces New Supervisor-Assisting Platform
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09/21/2005
Koc.net Chooses NetCentrex for Enhanced VoIP
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09/21/2005
Nortel Launches Expertise Solution, Communities Initiative
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09/21/2005
Witness, Nortel Jointly Develop Recording, Monitoring Suite
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09/20/2005
UniPress Offers New Change Management Tool
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09/20/2005
Interactive Intelligence Seminar: Best Practices for Migrating Contact Centers to VoIP
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09/20/2005
Vonexus to Host ‘Microsoft-Based VoIP for the Enterprise’ Seminar in Toronto
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09/20/2005
Allied Home Mortgage Chooses Entellium's Hosted CRM
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09/19/2005
SITEL Realizes Substantial Improvements Via IEX System
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09/19/2005
Novatix Implements Parature's Customer Support Solution
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09/19/2005
Brooktrout Debuts SnowShore IP Media Server Release 1.4
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09/19/2005
West Implements New Jacada Contact Center Agent Portal
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09/19/2005
Jacada Makes CSR Portal Available; West, Cox To Use Portal
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09/16/2005
Hopelessly Devoted: A Customer Communications Renaissance
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09/16/2005
ScanSoft, Nuance Conclude Merger
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09/16/2005
IBM, Red Hat Team for Linux Adoption Acceleration
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09/15/2005
NICE to Supply Solution Among the Slots
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09/15/2005
Maximizer Enables Advanced Wireless CRM Access via BlackBerry
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09/15/2005
Interactive Intelligence to Host Contact Center VoIP Seminar in Seattle
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09/15/2005
NetCentrex Commercial Deployments Surpass 2 Million VoIP Lines
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09/14/2005
Witness Announces SIP-Supported Next-Gen IP Recording Solution
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09/14/2005
ClientLogic Center Goes Surrey With the Fringe On Top
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09/12/2005
Telephony@Work Enters Reseller Agreement with iTelGroup
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09/12/2005
VegaStream Expands Product Line, U.S. Team and Offices
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09/12/2005
Telephony@Work, Sylantro Partner for Integrated IP Centrex, Hosted Contact Center
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09/12/2005
Oracle Boss Charitably Buys Off Lawsuit
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09/09/2005
One Connect IP to Acquire NSI Communications: Accelerate Mountain West VoIP
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09/09/2005
VoIP Week In Review
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09/09/2005
Singapore Researchers: 'Actually Become Pacman'
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09/08/2005
Research & Markets Brings Hosted Speech Into Context
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09/08/2005
Concerto EnsemblePro Recognized as a Ground-breaking Contact Center Product
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09/08/2005
ASC Enhances Quality Monitoring System
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09/08/2005
NEC’s Mobile Terminals Operations Unit Goes Live with i2
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09/08/2005
Avaya, Meru Collaborate to Deliver On-Campus Mobility Solutions
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09/07/2005
The Radicati Group Analyzes, Reports Identity Mgt. Market
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09/07/2005
Sendia Announces WorkSpace CRM 3.0: Wireless SFA Evolves
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09/07/2005
Convergys Names Veteran David Dougherty as President, COO
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09/07/2005
iLocus Reports NetCentrex as Worldwide Market Leader for Local VoIP Call Minutes
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09/06/2005
SPIRIT's Somewhat Sentimental Hindsight: Celebrating 10 Years
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09/06/2005
Sage Introduces Extended Family
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09/02/2005
Verint Announces Opus Group Acquisition
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09/02/2005
Voxify Brings Summer's Christmas News
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09/01/2005
Online Donations Increase Plentifully as Katrina's Aftermath Unfolds
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09/01/2005
O'Currance Teleservices Names New President
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09/01/2005
Pitney Bowes to Acquire Firstlogic
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08/31/2005
Gore Mutual Insurance Selects Symbility for Mobile Claims
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08/31/2005
Voltaire Attempts to Enlighten Irish College
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08/31/2005
Procuri Selected by Miller for Better Beer
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08/31/2005
Sage, ASBDC Strategically Partner
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08/30/2005
Air Berlin Chooses Unisys for Customer Loyalty
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08/30/2005
Road Trip! (...with Contact Center Experts)
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08/30/2005
BMC Software Acquires KMXperts, Extends Service Management
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08/30/2005
IEX, Symmetrics Sign Reseller Agreement for Customized WFM Reporting
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08/29/2005
Salesboom.com Releases v6.0 of Hosted CRM Software
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08/29/2005
Verizon Brings Wireless Broadband to Knoxville, Tenn.
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08/29/2005
3Com's IP Telecommuting Module for Remote Workers (Travel Hostility)
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08/29/2005
Empirix Launches Monitoring, Management Solution for Cisco-based Contact Centers
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08/26/2005
Online Vulnerability: The Sexes Face Off
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08/26/2005
Poll: Beyond-the-Pond, Computer-Using Public Ignorant
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08/26/2005
O'Currance Teleservices Integrates Avaya, Verint
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08/25/2005
FrontRange Has 7th Consecutive Quarter of Revenue, Profit Growth
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08/25/2005
Centive Survey Findings: Sales Compensation Systems 'Pain Points'
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08/25/2005
Macromedia's Solution Is Blowin' In the Wind
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08/25/2005
InVision's New Offering For Multi-Tasking Agents
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08/24/2005
NetVision Deploys Nortel in New Contact Centers
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08/24/2005
Cell Phone Service Under NYC: A Coarse Opinion, Suggestion
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08/24/2005
Air Force Data Hacked
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08/23/2005
IEX, Keynomics Partner to Eliminate Keyboard-Poking Agents
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08/23/2005
OnviSource Buys Davacord Inc.
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08/23/2005
Broadband Adoption Means More Web, Portal Opportunities
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08/23/2005
Verizon, Yahoo Launch Cheaper Internet Service
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08/22/2005
NBA's Kings Choose XO
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08/22/2005
Argos Selects AIM Technology for UK Contact Centers
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08/22/2005
IEX In September: Briefly Behind the Curtain
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08/19/2005
Zombies, Viruses And Big Freakin' Worms!
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08/17/2005
Attack Of A Big Worm And Its Offspring
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08/16/2005
UniPress Unveils Next-Gen Service Desk
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08/15/2005
TuVox Launches Voice-Enabled Knowledge Base Speech Applications
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08/10/2005
Cisco Systems Foundation Awards New Round of Grants to Nonprofits
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08/10/2005
Cisco's Virtual 'Ding-Ding-Ding'
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08/08/2005
KANA To Target Midmarket, Partners with IBM Reseller
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08/05/2005
Live Football Over the Phone, Internet
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08/04/2005
'We're Moving to Shanghai!'
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08/03/2005
Aspect In Your Face
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08/02/2005
TowerStream, Vonage Form Alliance: Combine Voice, Broadband
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08/01/2005
Network Solutions Re-branding: Customer Service & Support 360
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08/01/2005
Brooktrout In the City
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07/28/2005
Teen-Tech News Pt. II: No Ordinary People Allowed
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07/28/2005
Teen-Tech News, Pt. I
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07/26/2005
Your Technology Annoys Me
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