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David R. Butcher Info

TMCNET eNEWSLETTER SIGNUP

Assistant Editor,
Customer Inter@ction Solutions magazine

David R. Butcher, Assistant Editor of Customer Inter@ction Solutions magazine, spent two years studying communications and journalism at the University of Tennessee prior to graduating from Purchase College - State University of New York, where he attained a bachelor’s degree in journalism and minored in history.

In addition to his editorial duties, David authors Customer Interaction Solutions’ monthly Technology Highlights feature. His primary focus now resides with online editorial content, writing news articles and features for TMCnet and its channels. A former co-contributor to the Call Center/CRM blog, he is now the exclusive author of the CRM Junkyard blog: http://blog.tmcnet.com/crm-junkyard.

He has five years’ experience in news writing and three years’ of editing, both posts in various fields. He is predisposed to chills when presented with clever prose, insightful turns-of-phrase and well-constructed sentences.

Latest Articles

IEX Solution Applies Inbound WFM Techniques to Outbound Environment - 09/28/2005
Siemens, Convergys Charging Solution Implemented at Telkomsel - 09/27/2005
Tegic Licenses ScanSoft for Mobile Speech, Handwriting Input - 09/27/2005
GN Netcom Announces GN 2000 Headset Series - 09/26/2005
Telephony@Work Presents CallCenterAnywhere Enterprise Edition v.8.0 - 09/26/2005
Aspect, Concerto Complete Uber-Merger: Now Known As Aspect - 09/23/2005
A Wales of a Location for Business - 09/23/2005
Blame Canada! Outsourcing to Ontario - 09/23/2005
Symantec to Acquire WholeSecurity - 09/22/2005
Aspect, Concerto Merger Receives Shareholder Approval - 09/22/2005
e-Glue Announces New Supervisor-Assisting Platform - 09/21/2005
Koc.net Chooses NetCentrex for Enhanced VoIP - 09/21/2005
Nortel Launches Expertise Solution, Communities Initiative - 09/21/2005
Witness, Nortel Jointly Develop Recording, Monitoring Suite - 09/21/2005
UniPress Offers New Change Management Tool - 09/20/2005
Interactive Intelligence Seminar: Best Practices for Migrating Contact Centers to VoIP - 09/20/2005
Vonexus to Host ‘Microsoft-Based VoIP for the Enterprise’ Seminar in Toronto - 09/20/2005
Allied Home Mortgage Chooses Entellium's Hosted CRM - 09/20/2005
SITEL Realizes Substantial Improvements Via IEX System - 09/19/2005
Novatix Implements Parature's Customer Support Solution - 09/19/2005
Brooktrout Debuts SnowShore IP Media Server Release 1.4 - 09/19/2005
West Implements New Jacada Contact Center Agent Portal - 09/19/2005
Jacada Makes CSR Portal Available; West, Cox To Use Portal - 09/19/2005
Hopelessly Devoted: A Customer Communications Renaissance - 09/16/2005
ScanSoft, Nuance Conclude Merger - 09/16/2005
IBM, Red Hat Team for Linux Adoption Acceleration - 09/16/2005
NICE to Supply Solution Among the Slots - 09/15/2005
Maximizer Enables Advanced Wireless CRM Access via BlackBerry - 09/15/2005
Interactive Intelligence to Host Contact Center VoIP Seminar in Seattle - 09/15/2005
NetCentrex Commercial Deployments Surpass 2 Million VoIP Lines - 09/15/2005
Witness Announces SIP-Supported Next-Gen IP Recording Solution - 09/14/2005
ClientLogic Center Goes Surrey With the Fringe On Top - 09/14/2005
Telephony@Work Enters Reseller Agreement with iTelGroup - 09/12/2005
VegaStream Expands Product Line, U.S. Team and Offices - 09/12/2005
Telephony@Work, Sylantro Partner for Integrated IP Centrex, Hosted Contact Center - 09/12/2005
Oracle Boss Charitably Buys Off Lawsuit - 09/12/2005
One Connect IP to Acquire NSI Communications: Accelerate Mountain West VoIP - 09/09/2005
VoIP Week In Review - 09/09/2005
Singapore Researchers: 'Actually Become Pacman' - 09/09/2005
Research & Markets Brings Hosted Speech Into Context - 09/08/2005
Concerto EnsemblePro Recognized as a Ground-breaking Contact Center Product - 09/08/2005
ASC Enhances Quality Monitoring System - 09/08/2005
NEC’s Mobile Terminals Operations Unit Goes Live with i2 - 09/08/2005
Avaya, Meru Collaborate to Deliver On-Campus Mobility Solutions - 09/08/2005
The Radicati Group Analyzes, Reports Identity Mgt. Market - 09/07/2005
Sendia Announces WorkSpace CRM 3.0: Wireless SFA Evolves - 09/07/2005
Convergys Names Veteran David Dougherty as President, COO - 09/07/2005
iLocus Reports NetCentrex as Worldwide Market Leader for Local VoIP Call Minutes - 09/07/2005
SPIRIT's Somewhat Sentimental Hindsight: Celebrating 10 Years - 09/06/2005
Sage Introduces Extended Family - 09/06/2005
Verint Announces Opus Group Acquisition - 09/02/2005
Voxify Brings Summer's Christmas News - 09/02/2005
Online Donations Increase Plentifully as Katrina's Aftermath Unfolds - 09/01/2005
O'Currance Teleservices Names New President - 09/01/2005
Pitney Bowes to Acquire Firstlogic - 09/01/2005
Gore Mutual Insurance Selects Symbility for Mobile Claims - 08/31/2005
Voltaire Attempts to Enlighten Irish College - 08/31/2005
Procuri Selected by Miller for Better Beer - 08/31/2005
Sage, ASBDC Strategically Partner - 08/31/2005
Air Berlin Chooses Unisys for Customer Loyalty - 08/30/2005
Road Trip! (...with Contact Center Experts) - 08/30/2005
BMC Software Acquires KMXperts, Extends Service Management - 08/30/2005
IEX, Symmetrics Sign Reseller Agreement for Customized WFM Reporting - 08/30/2005
Salesboom.com Releases v6.0 of Hosted CRM Software - 08/29/2005
Verizon Brings Wireless Broadband to Knoxville, Tenn. - 08/29/2005
3Com's IP Telecommuting Module for Remote Workers (Travel Hostility) - 08/29/2005
Empirix Launches Monitoring, Management Solution for Cisco-based Contact Centers - 08/29/2005
Online Vulnerability: The Sexes Face Off - 08/26/2005
Poll: Beyond-the-Pond, Computer-Using Public Ignorant - 08/26/2005
O'Currance Teleservices Integrates Avaya, Verint - 08/26/2005
FrontRange Has 7th Consecutive Quarter of Revenue, Profit Growth - 08/25/2005
Centive Survey Findings: Sales Compensation Systems 'Pain Points' - 08/25/2005
Macromedia's Solution Is Blowin' In the Wind - 08/25/2005
InVision's New Offering For Multi-Tasking Agents - 08/25/2005
NetVision Deploys Nortel in New Contact Centers - 08/24/2005
Cell Phone Service Under NYC: A Coarse Opinion, Suggestion - 08/24/2005
Air Force Data Hacked - 08/24/2005
IEX, Keynomics Partner to Eliminate Keyboard-Poking Agents - 08/23/2005
OnviSource Buys Davacord Inc. - 08/23/2005
Broadband Adoption Means More Web, Portal Opportunities - 08/23/2005
Verizon, Yahoo Launch Cheaper Internet Service - 08/23/2005
NBA's Kings Choose XO - 08/22/2005
Argos Selects AIM Technology for UK Contact Centers - 08/22/2005
IEX In September: Briefly Behind the Curtain - 08/22/2005
Zombies, Viruses And Big Freakin' Worms! - 08/19/2005
Attack Of A Big Worm And Its Offspring - 08/17/2005
UniPress Unveils Next-Gen Service Desk - 08/16/2005
TuVox Launches Voice-Enabled Knowledge Base Speech Applications - 08/15/2005
Cisco Systems Foundation Awards New Round of Grants to Nonprofits - 08/10/2005
Cisco's Virtual 'Ding-Ding-Ding' - 08/10/2005
KANA To Target Midmarket, Partners with IBM Reseller - 08/08/2005
Live Football Over the Phone, Internet - 08/05/2005
'We're Moving to Shanghai!' - 08/04/2005
Aspect In Your Face - 08/03/2005
TowerStream, Vonage Form Alliance: Combine Voice, Broadband - 08/02/2005
Network Solutions Re-branding: Customer Service & Support 360 - 08/01/2005
Brooktrout In the City - 08/01/2005
Teen-Tech News Pt. II: No Ordinary People Allowed - 07/28/2005
Teen-Tech News, Pt. I - 07/28/2005
Your Technology Annoys Me - 07/26/2005
QAS Updates Address Quality Assurance - 07/25/2005
Research & Markets Adds 'Antidote to Fraud' to Report - 07/22/2005
New Yorkers Can Easily Tell if You’re a Tourist (But That Can Change) - 07/20/2005
Profile: Point of Reference Provides Due-Diligence Recording - 07/20/2005
LumenVox Updates Speech Recognition Engine and Speech Platform - 07/19/2005
Trial Against Accused Acxiom Hacker Begins: 144 Counts Faced - 07/14/2005
FrontRange’s Quarter Growth Brings Company Closer to Its Lofty Goal .... - 07/14/2005
Lyris Reports: Spam & Requested E-mail Filtering Has Improved - 07/13/2005
Daffodil Software Announces New Version of CRM Solution - 07/12/2005
Advanced Merced/Genesys Partner Program News - 06/24/2005
NetSuite 10.0 Offers Aerial View of Customers - 06/20/2005
infoUSA CEO Proposes to Buy Out Company, Go Private - 06/14/2005
Toshiba Strata CIX Eases Evolution With Flexibility - 06/13/2005
Chat, E-mail and Self-Service, Unite! - 01/20/2005
Voiceglo’s Been Busy - 01/11/2005
Tend It Like Beckham - 12/14/2004
KANA: Watch Your Steps - 12/09/2004
Drink In Hand? Drop That Phone! Or… - 12/01/2004
Continental Deploys Witness Speech Analytics Solution - 11/29/2004
Toys Depend on Angel for Holidays - 11/17/2004
Witness, Continental, Monty Python - 11/16/2004
This CRM Is Sweet! - 11/08/2004
QAS Ensures Address Data Validity - 11/01/2004
New Solutions for Web-Based Self-Service - 10/29/2004
Professor B’s Class Lecture on the CRS Report for Congress - 10/28/2004
Sterling Audits Releases Two 2004 Usability Almanacs - 10/06/2004
Beseech On Behalf Of Accountability - 10/05/2004
A Brief Report On Technology In Colleges Survey - 09/24/2004
Optivon Announces Hosted Service - 09/23/2004
From SpeechTEK 2004 - 09/15/2004
Stop YELLING at me! - 09/03/2004
Health Plan Clicks to Talk - 09/03/2004
Upstream Not Caring To Be Trendy - 08/26/2004
Acxiom Breached…Again - 07/26/2004
Busted! Adeptra Fights Credit Card Fraud - 07/20/2004
Helping Grandma - 07/16/2004
Scaffolding The Gorge - 07/16/2004
'LA Times' Bolstered By Attachmate - 07/15/2004
Q Intelligence Saves Cents, Using More Than Common Sense - 06/25/2004
FTC: Do-Not-Spam Has Potential To Become Do-Spam - 06/16/2004

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