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Linda Dobel Info


TMCnet Contributor

Linda Dobel is a TMCnet Contributor. She has been an editor in the contact center space for more than 25 years, and has the distinction of being the founding editor of Customer Inter@ction Solutions (CIS) magazine. Subsequent to CIS, Linda was editor of Contact Professional magazine, as well as Trade & Industry Development magazine, and Sports Destination Management magazine. Most recently, she has been a public relations specialist, and has been writing and editing independently for several publications. Linda’s in-depth knowledge of diverse industries enables her to bring readers the information they most need. She can be reached at

Latest Articles

Unscrupulous Debt Collectors Slammed in St. Louis BBB Report - 06/07/2012
Programmers in Top Demand for 2012 - 01/09/2012
TMCnet Cloud Call Center Week in Review - 01/07/2012
TMCnet Customer Experience Management Week in Review - 01/07/2012
IDC Multimedia Platforms Reflect Global Migration to Mobile Technologies - 01/05/2012
Virtual Contact Center Eases Gift Card Redemption Chaos - 01/05/2012
Negative Press about Debt-Collection Industry Cause for Concern - 01/05/2012
Well-Known E-retailers are a Flop with Customers - 01/03/2012
3rd Party Debt Collection Agency Plans for Call Center Growth in Montana - 01/03/2012
Using Digital Signage at Point of Sale Good for Business and Consumers - 12/27/2011
Watch your Language When it comes to Call Center Semantics - 12/27/2011
TMCnet Voice of the Customer Week in Review - 12/17/2011
TMCnet Virtual Contact Center Week in Review - 12/17/2011
HP Respects Autonomy's Special Culture as Companies Meld - 12/16/2011
Seasonal Hiring Numbers Could Become Permanent with Virtual Contact Centers - 12/15/2011
Release of Oracle's Siebel CRM Public Sector 8.2.2 Shows Commitment to Government Customers - 12/14/2011
Experian Data and Analytics Services Re-Upped by Arrow Global for Debt Recovery - 12/12/2011
TMCnet Call Center Software Week in Review - 12/10/2011
TMCnet Call Recording Week in Review - 12/10/2011
Online Health Insurance Comparisons Goal of HHS Department's $220 Million Grants - 12/07/2011
Merchants Can Still Make Cyber Monday Deals using Virtual Contact Centers - 12/07/2011
Oracle's Agility Cited as Reason for Easily Consummating Acquisitions - 12/06/2011
Subscription Billing Solution Offered by Digital River, Inc. to Better e-commerce Profitability - 12/06/2011
TMCnet Call Recording Week in Review - 12/03/2011
TMCnet Call Center Software Week in Review - 12/03/2011
Increasing Management Control and Functionality with Interactive Intelligence CaaS Contact Center - 12/02/2011
Outsourcer May Hire 100 Thanks to Interactive Intelligence CaaS Contact Center Deployment - 12/01/2011
Virtual Contact Center Agents the Answer to Seasonal Hiring Uncertainty - 12/01/2011
What Will Be Trending in Customer Service in 2012 Predicted by Study - 11/30/2011
CGI Scores Multi-Million-Dollar Contract to Upgrade Financier's Collections Environment - 11/29/2011
Virtual Contact Center Could Cure Black Friday Chaos - 11/29/2011
Philippines Surpasses India in Call Center Workers - 11/28/2011
Samsung Galaxy S II Dismisses the Virtue of Waiting for iPhone - 11/28/2011
Barnes & Noble Could Trample Amazon E-Reader Sales on Black Friday - 11/23/2011
Virtual Contact Center Can Solve Seasonal Hiring Challenges - 11/23/2011
Brand Strategy Wins the Lead Management Game - 11/22/2011
TMCnet Call Center Software Week in Review - 11/19/2011
TMCnet Call Recording Week in Review - 11/19/2011
Call Center Hiring Managers Shouldn't Skimp on Testing - 11/17/2011
3rd Party Remote Call Monitoring Keeps Rail Ticket Retailer on Track - 11/17/2011
Call Center Outsourcing Lands Travel Firm in a Better Place - 11/16/2011 Steps Further in Mobile, Social Enterprise Direction with Model Metrics Purchase - 11/15/2011
TMCnet Call Center Software Week in Review - 11/12/2011
TMCnet Call Recording Week in Review - 11/12/2011
Oracle Communications Service Controller Designed for CSPs' Transition to Next-Gen Networks - 11/09/2011
Data Shows Contact Centers Not in Synch with Customers on Social Media - 11/09/2011
Improved Call Center Operation Techniques from L.L. Bean Can Help to Empower Agents - 11/09/2011
The Virtual Contact Center is Ideal for Seasonal Hiring - 11/09/2011
TMCnet Customer Experience Management Week in Review - 11/05/2011
TMCnet Call Center Services Week in Review - 11/05/2011
Higher Propensity for Hardware Failure not Android Platform Fault, Study Says - 11/04/2011
Despite Security Trepidations, Oracle Survey Reveals Strong Smartphone Affinity - 11/03/2011
Learn How Smartphone Users Want to Connect with Call Centers - 11/03/2011
3rd Party Remote Call Monitoring and How BPABuilder Benchmarking Helps Call Centers' Stand Out from the Competition - 11/02/2011
Learn How Smartphone Users Want to Connect with Call Centers - 11/02/2011
Rogue Debt Collection Companies Get Clamped Down On by FTC - 11/01/2011
Accenture Duck Creek Software Supports Specialty Insurer's Development Initiatives - 11/01/2011
Microsoft Makes Social Productivity Integral to CRM - 10/31/2011
TMCnet Call Center Services Week in Review - 10/29/2011
TMCnet Customer Experience Management Week in Review - 10/29/2011
Pegasystems Demonstrates Extension of CRM Offerings for CSPs at 4G World - 10/27/2011
Headset Line and Executive Appointments Announced by Sennheiser - 10/27/2011
Customer Service Fix May be Too Late for Vodafone - 10/27/2011
English-Only Mandate for Australian Telco Sales Staff - 10/26/2011
DialAmerica Offers Contact Center Career Opportunities to Military Spouses - 10/25/2011
Motive for Oracle $1.5 Billion Purchase of RightNow Speculated - 10/25/2011
Hosted Call Center Lets Home Decor Retailer Focus on Core Competency - 10/25/2011
TMCnet Customer Experience Management Week in Review - 10/22/2011
TMCnet Call Center Services Week in Review - 10/22/2011
Answers on Providing Next-Gen Web Self-Service Found in White Paper - 10/21/2011
Contact Center Wallboards Get Team Members on the Same Page - 10/21/2011
Contact Center Managers Should Already be Rolling with the Flow of Social Media - 10/20/2011
Critical Considerations about Virtual Assistants Examined in White Paper - 10/20/2011
Providing Mobile Customer Service with Confidence Addressed by White Paper - 10/19/2011
Unity Wallboard Features Demonstrated at BroadSoft Conference - 10/18/2011
PanTerra Signs Agreements for its Fully Cloud-Based Wholesale Unified Communications Service - 10/18/2011
Web-based Support Option Pleases Customers, Staff - 10/18/2011
Debt Collectors, Consumer Advocates Look for Common Ground - 10/17/2011
India Losing its Status as Call Center Capital of the World - 10/17/2011
TMCnet Customer Experience Management Week in Review - 10/15/2011
Why You Should Care about Real-time Contact Center Schedule Adherence - 10/14/2011
Contact Center Cloud Provider Says the Cloud is 'Here and it's Spectacular' - 10/14/2011
How Call Center Outsourcing Could Affect Your Brand - 10/13/2011
The Virtual Contact Center Model Deserves a Second Look - 10/12/2011
Call Center Expands in Response to Obama's Affordable Care Act - 10/11/2011
TMCnet Customer Experience Management Week in Review - 10/08/2011
Oracle Public Cloud Announcement Peppered with Criticism for - 10/06/2011
New Call Center Outsourcing Business in Romania will Serve Multiple Countries - 10/04/2011
Call Center Outsourcing: Using Technology to Enhance Call Center Sales Strategies - 10/04/2011
Customer Satisfaction Levels in U.S. Soar, Convergys Customer Scorecard Reveals - 10/03/2011
Sitel Virtual Solution Helps Perfect the Work at Home Model - 10/03/2011
Use of Term Customer Experience Management May Have Gone Too Far - 10/01/2011
TMCnet Customer Experience Management Week in Review - 10/01/2011
TMCnet Call Center Services Week in Review - 10/01/2011
inContact Supports Weight-Loss Company's Fluctuating Call Demands - 09/29/2011
Call Center Outsourcing Providers Can be Trusted with Customer Care - 09/28/2011
Debt-Collection Industry Reacts to States' Restrictions - 09/26/2011
Is it Really Risky to Buy through a VAR? We Think Not - 09/26/2011
TMCnet Call Center Services Week in Review - 09/24/2011
The Latest in Customer Relationship Management - 09/23/2011
Broadview Networks Proves to be Top Technology Innovator for the Second Year - 09/23/2011
Government Call Centers Need Reporting Software to Keep KPIs on Target - 09/23/2011
Call Center Training Event in Las Vegas- Registration Closing Soon - 09/22/2011
United Nations Debuts Mobile App to Engage Users in its Efforts - 09/20/2011
United Kingdom Grappling with Debt Collection Issues - 09/19/2011
Debt Collectors in Maryland to Find It Harder to Sue Consumers - 09/19/2011
Bankruptcy Activity Identified by New Tool from ARMS - 09/19/2011
TMCnet Call Center Services Week in Review - 09/17/2011
TMCnet Customer Experience Management Week in Review - 09/17/2011
Call Center Jobs for PetCareRX Bring New Opportunities to Americus, GA - 09/15/2011
Bill Aims to Improve Filipino BPO Working Conditions - 09/15/2011
Customers Skip the Trip with an IVR System and Voice Biometrics - 09/15/2011
Bringing your Workforce Management Up to Today's Standards - 09/14/2011
simplyREPORT - Real Time Contact Center Data - 09/14/2011
Study Shows Contact Centers are Solid Contributors to Ireland's Economy - 09/12/2011
TMCnet Call Center Services Week in Review - 09/10/2011
TMCnet Customer Experience Management Week in Review - 09/10/2011
Staying Sane in the Schedule-Centric Call Center Labyrinth - 09/09/2011
It's a New Season; Is Your Call Center Tired or On Trend? - 09/09/2011
Who Knew? Google's got an Impressive Customer Care Operation for AdWords Customers - 09/07/2011
TMCnet's Customer Experience Management Week in Review - 09/06/2011
TMCnet Call Center Services Week in Review - 09/06/2011
TMCnet Chat Translation Week in Review - 09/03/2011
Cloud-Based Inbound Contact Center Lets You Have it All - 08/30/2011
The Agent Performance Optimization Market Thrives Despite the Recession - 08/29/2011
Cloud-Based Contact Centers are Fluid, No Matter What They Say - 08/24/2011
Google Catalogs Helps You Find 'Things You Didn't Know You'd Love' - 08/23/2011
Is There Anything Life-Changing About Speech Recognition? - 08/23/2011
TMCnet Call Center Services Week in Review - 08/20/2011
TMCnet Customer Experience Management Week in Review - 08/20/2011
Hosted Customer Service Platform Facilitates Revenue Generation - 08/19/2011
How Not to Be Intimated When Selecting Workforce Management Solutions - 08/19/2011
Agent- Involved Scheduling Promotes a Positive Call Center Culture - 08/19/2011
IVR: Contact Centers Sign on the Dotted Line with Voice Biometrics - 08/17/2011
Call Center Jobs in Indiana Casualty of Defense Contractor Move - 08/16/2011
Aspect Debuts New Social Media Option for Contact Centers - 08/15/2011
TMCnet Outbound Call Center Week in Review - 08/13/2011
TMCnet's Chat Translation Week in Review - 08/13/2011
Business VoIP Service Provider, BroadView, Takes IP Contact Center Award - 08/11/2011
inContact Secures New BPO Client, Evidence of Growing Cloud Call Center Software Trend - 08/11/2011
Will the Hosted Call Center Make Good Cocktail Conversation? - 08/08/2011
TMCnet Call Center Software Week in Review - 08/06/2011
TMCnet Outbound Call Center Week in Review - 08/06/2011
Cloud CRM May Still be Your Father's CRM - 08/04/2011
Spanish-Language Contact Center Solutions May Further Philippines Outsourcing Success - 08/04/2011
On-Demand Call Center Operations Require New Management Techniques - 08/04/2011
Kroger to Improve Customer Experience with Oracle Agile PLM for Process - 08/01/2011
TMCnet Call Center Software Week in Review - 08/01/2011
TMCnet Outbound Call Center Week in Review - 07/30/2011
Oracle to Purchase InQuira for Cross-Channel CRM - 07/29/2011
Striking a Balance Between the IVR and Agents for a Great Customer Experience - 07/28/2011
Two Oracle Utility Offerings to Power ENSTAR's Customer Care Efforts - 07/27/2011
Oracle told by Judge Claim is Over the Top, Try Again - 07/25/2011
Credit and Collection Professionals Want More Than Auto Dialer Permissions - 07/25/2011
TMCnet Outbound Call Center Week in Review - 07/23/2011
TMCnet Call Center Software Week in Review - 07/23/2011
TMCnet Headset Week in Review - 07/23/2011
Would You 'Hangout' with Dell to Have Your Problems Solved? - 07/19/2011
Contactual OnDemand Contact Center Meets Charity's Helpline Stipulations - 07/18/2011
Leading BPO Turns to inContact after Failed Experience with Another Hosted Solution - 07/18/2011
TMCnet Call Center Software Week in Review - 07/16/2011
TMCnet Outbound Call Center Week in Review - 07/16/2011
Oracle Siebel CRM Earns Place in Gartner's Magic Quadrant for Customer Service Call Centers - 07/15/2011
On Heels of IVR Announcement, Netxcell Reveals Mobile Mapping Development - 07/14/2011
Zeacom Addresses Utilities' Challenges in the Face of New Technologies - 07/14/2011
The 411 on Enterprises' Legal Responsibilities for E911 - 07/14/2011
Will Your Next Telemarketing Superstar Be a Supercomputer? - 07/13/2011
Swiss Re Chooses CSC to Host Insurance Processing Platform - 07/12/2011
Oracle CRM On Demand Release 19 Provides Cloud Extensibility, Mobile Choices - 07/12/2011
TMCnet Call Center Software Week in Review - 07/01/2011
TMCnet CaaS Week in Review - 07/01/2011
Speech Recognition Apps Preferred Over Touch Screen on iPad - 06/29/2011
Predictive Dialer Technology Didn't Violate TCPA in Wells Fargo Case - 06/29/2011
GMT Planet Improves Customer Experience and Work Balance for South Carolina Credit Union - 06/28/2011
First Oracle VM Template for MySQL Enterprise Edition Launched by Oracle - 06/27/2011
New Semi-Automated Assisted Keying Functionality from A2iA a Boon to Accounts Receivable - 06/27/2011
Debtor Daddy Serves as a Right Hand to Accounts Receivable - 06/27/2011
Simplicity and Cost-Cutting Cited For Cloud Popularity - 06/24/2011
Performance Management and Coaching Take Center Stage in Providing a Positive Customer Experience - 06/23/2011
eLearning Facilitates Better Performance Management and Coaching - 06/23/2011
Oracle Completing its Customer Experience Management Solutions with FatWire Acquisition - 06/22/2011
Premise-Based Communication Solutions Still Thriving - 06/21/2011
Google Wants Billion-Dollar Figures in Oracle Copyright Suit Kept Under Wraps - 06/21/2011
TMCnet Call Center Outsourcing Week in Review - 06/18/2011
TMCnet Contact Center Solutions Week in Review - 06/18/2011
The Enterprise-Level Cloud Could Bring Call Center Agents to a Restaurant Near You - 06/17/2011
Knowledge Management Search vs. Internet Search: What's the Difference? - 06/16/2011
IVR Systems: Mobile Operators Gain Edge with Joined Account Rating for Multiple Mobile Devices - 06/15/2011
Performance Management and Coaching Techniques Reawaken Brand Loyalty in the Travel and Hospitality Industry - 06/15/2011
Contact Center Software Empowers Insurance Company to Effectively Handle Large Call Volumes - 06/14/2011
TMCnet Outbound Call Center in Review - 06/12/2011
TMCnet Outbound Call Center in Review - 06/11/2011
TMCnet Call Center Software Week in Review - 06/11/2011
Knowledge Management to be Transformed by Video and Social Collaboration - 06/09/2011
Cloud Telephony APIs Gaining Footing - 06/09/2011
Data for Data's Sake Doesn't Cut It in Multi-Channel Campaign and Lead Management Software - 06/09/2011
InfoCision Brings the Dream of Working at Home to Elkins, West Virginia - 06/08/2011
Revealing the Reasons behind Customers' Answers to How Am I Doing? - 06/07/2011
A Dust Storm Follows Oracle's Donation of to Apache - 06/06/2011
TMCnet Call Center Software Week in Review - 06/03/2011





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