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Linda Dobel Info

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TMCnet Contributor

Linda Dobel is a TMCnet Contributor. She has been an editor in the contact center space for more than 25 years, and has the distinction of being the founding editor of Customer Inter@ction Solutions (CIS) magazine. Subsequent to CIS, Linda was editor of Contact Professional magazine, as well as Trade & Industry Development magazine, and Sports Destination Management magazine. Most recently, she has been a public relations specialist, and has been writing and editing independently for several publications. Linda’s in-depth knowledge of diverse industries enables her to bring readers the information they most need. She can be reached at linda.dobel@yahoo.com.

Latest Articles

Unscrupulous Debt Collectors Slammed in St. Louis BBB Report - 06/07/2012
Programmers in Top Demand for 2012 - 01/09/2012
TMCnet Cloud Call Center Week in Review - 01/07/2012
TMCnet Customer Experience Management Week in Review - 01/07/2012
IDC Multimedia Platforms Reflect Global Migration to Mobile Technologies - 01/05/2012
Virtual Contact Center Eases Gift Card Redemption Chaos - 01/05/2012
Negative Press about Debt-Collection Industry Cause for Concern - 01/05/2012
Well-Known E-retailers are a Flop with Customers - 01/03/2012
3rd Party Debt Collection Agency Plans for Call Center Growth in Montana - 01/03/2012
Using Digital Signage at Point of Sale Good for Business and Consumers - 12/27/2011
Watch your Language When it comes to Call Center Semantics - 12/27/2011
TMCnet Voice of the Customer Week in Review - 12/17/2011
TMCnet Virtual Contact Center Week in Review - 12/17/2011
HP Respects Autonomy's Special Culture as Companies Meld - 12/16/2011
Seasonal Hiring Numbers Could Become Permanent with Virtual Contact Centers - 12/15/2011
Release of Oracle's Siebel CRM Public Sector 8.2.2 Shows Commitment to Government Customers - 12/14/2011
Experian Data and Analytics Services Re-Upped by Arrow Global for Debt Recovery - 12/12/2011
TMCnet Call Center Software Week in Review - 12/10/2011
TMCnet Call Recording Week in Review - 12/10/2011
Online Health Insurance Comparisons Goal of HHS Department's $220 Million Grants - 12/07/2011
Merchants Can Still Make Cyber Monday Deals using Virtual Contact Centers - 12/07/2011
Oracle's Agility Cited as Reason for Easily Consummating Acquisitions - 12/06/2011
Subscription Billing Solution Offered by Digital River, Inc. to Better e-commerce Profitability - 12/06/2011
TMCnet Call Recording Week in Review - 12/03/2011
TMCnet Call Center Software Week in Review - 12/03/2011
Increasing Management Control and Functionality with Interactive Intelligence CaaS Contact Center - 12/02/2011
Outsourcer May Hire 100 Thanks to Interactive Intelligence CaaS Contact Center Deployment - 12/01/2011
Virtual Contact Center Agents the Answer to Seasonal Hiring Uncertainty - 12/01/2011
What Will Be Trending in Customer Service in 2012 Predicted by Study - 11/30/2011
CGI Scores Multi-Million-Dollar Contract to Upgrade Financier's Collections Environment - 11/29/2011
Virtual Contact Center Could Cure Black Friday Chaos - 11/29/2011
Philippines Surpasses India in Call Center Workers - 11/28/2011
Samsung Galaxy S II Dismisses the Virtue of Waiting for iPhone - 11/28/2011
Barnes & Noble Could Trample Amazon E-Reader Sales on Black Friday - 11/23/2011
Virtual Contact Center Can Solve Seasonal Hiring Challenges - 11/23/2011
Brand Strategy Wins the Lead Management Game - 11/22/2011
TMCnet Call Center Software Week in Review - 11/19/2011
TMCnet Call Recording Week in Review - 11/19/2011
Call Center Hiring Managers Shouldn't Skimp on Testing - 11/17/2011
3rd Party Remote Call Monitoring Keeps Rail Ticket Retailer on Track - 11/17/2011
Call Center Outsourcing Lands Travel Firm in a Better Place - 11/16/2011
salesforce.com Steps Further in Mobile, Social Enterprise Direction with Model Metrics Purchase - 11/15/2011
TMCnet Call Center Software Week in Review - 11/12/2011
TMCnet Call Recording Week in Review - 11/12/2011
Oracle Communications Service Controller Designed for CSPs' Transition to Next-Gen Networks - 11/09/2011
Data Shows Contact Centers Not in Synch with Customers on Social Media - 11/09/2011
Improved Call Center Operation Techniques from L.L. Bean Can Help to Empower Agents - 11/09/2011
The Virtual Contact Center is Ideal for Seasonal Hiring - 11/09/2011
TMCnet Customer Experience Management Week in Review - 11/05/2011
TMCnet Call Center Services Week in Review - 11/05/2011
Higher Propensity for Hardware Failure not Android Platform Fault, Study Says - 11/04/2011
Despite Security Trepidations, Oracle Survey Reveals Strong Smartphone Affinity - 11/03/2011
Learn How Smartphone Users Want to Connect with Call Centers - 11/03/2011
Learn How Smartphone Users Want to Connect with Call Centers - 11/02/2011
Rogue Debt Collection Companies Get Clamped Down On by FTC - 11/01/2011
Accenture Duck Creek Software Supports Specialty Insurer's Development Initiatives - 11/01/2011
Microsoft Makes Social Productivity Integral to CRM - 10/31/2011
TMCnet Call Center Services Week in Review - 10/29/2011
TMCnet Customer Experience Management Week in Review - 10/29/2011
Pegasystems Demonstrates Extension of CRM Offerings for CSPs at 4G World - 10/27/2011
Headset Line and Executive Appointments Announced by Sennheiser - 10/27/2011
Customer Service Fix May be Too Late for Vodafone - 10/27/2011
English-Only Mandate for Australian Telco Sales Staff - 10/26/2011
DialAmerica Offers Contact Center Career Opportunities to Military Spouses - 10/25/2011
Motive for Oracle $1.5 Billion Purchase of RightNow Speculated - 10/25/2011
Hosted Call Center Lets Home Decor Retailer Focus on Core Competency - 10/25/2011
TMCnet Customer Experience Management Week in Review - 10/22/2011
TMCnet Call Center Services Week in Review - 10/22/2011
Answers on Providing Next-Gen Web Self-Service Found in White Paper - 10/21/2011
Contact Center Wallboards Get Team Members on the Same Page - 10/21/2011
Contact Center Managers Should Already be Rolling with the Flow of Social Media - 10/20/2011
Critical Considerations about Virtual Assistants Examined in White Paper - 10/20/2011
Providing Mobile Customer Service with Confidence Addressed by White Paper - 10/19/2011
Unity Wallboard Features Demonstrated at BroadSoft Conference - 10/18/2011
PanTerra Signs Agreements for its Fully Cloud-Based Wholesale Unified Communications Service - 10/18/2011
Web-based Support Option Pleases Customers, Staff - 10/18/2011
Debt Collectors, Consumer Advocates Look for Common Ground - 10/17/2011
India Losing its Status as Call Center Capital of the World - 10/17/2011
TMCnet Customer Experience Management Week in Review - 10/15/2011
Why You Should Care about Real-time Contact Center Schedule Adherence - 10/14/2011
Contact Center Cloud Provider Says the Cloud is 'Here and it's Spectacular' - 10/14/2011
How Call Center Outsourcing Could Affect Your Brand - 10/13/2011
The Virtual Contact Center Model Deserves a Second Look - 10/12/2011
Call Center Expands in Response to Obama's Affordable Care Act - 10/11/2011
TMCnet Customer Experience Management Week in Review - 10/08/2011
Oracle Public Cloud Announcement Peppered with Criticism for salesforce.com - 10/06/2011
New Call Center Outsourcing Business in Romania will Serve Multiple Countries - 10/04/2011
Call Center Outsourcing: Using Technology to Enhance Call Center Sales Strategies - 10/04/2011
Customer Satisfaction Levels in U.S. Soar, Convergys Customer Scorecard Reveals - 10/03/2011
Sitel Virtual Solution Helps Perfect the Work at Home Model - 10/03/2011
Use of Term Customer Experience Management May Have Gone Too Far - 10/01/2011
TMCnet Customer Experience Management Week in Review - 10/01/2011
TMCnet Call Center Services Week in Review - 10/01/2011
inContact Supports Weight-Loss Company's Fluctuating Call Demands - 09/29/2011
Call Center Outsourcing Providers Can be Trusted with Customer Care - 09/28/2011
Debt-Collection Industry Reacts to States' Restrictions - 09/26/2011
Is it Really Risky to Buy through a VAR? We Think Not - 09/26/2011
TMCnet Call Center Services Week in Review - 09/24/2011
The Latest in Customer Relationship Management - 09/23/2011
Broadview Networks Proves to be Top Technology Innovator for the Second Year - 09/23/2011
Government Call Centers Need Reporting Software to Keep KPIs on Target - 09/23/2011
Call Center Training Event in Las Vegas- Registration Closing Soon - 09/22/2011
United Nations Debuts Mobile App to Engage Users in its Efforts - 09/20/2011
United Kingdom Grappling with Debt Collection Issues - 09/19/2011
Debt Collectors in Maryland to Find It Harder to Sue Consumers - 09/19/2011
Bankruptcy Activity Identified by New Tool from ARMS - 09/19/2011
TMCnet Call Center Services Week in Review - 09/17/2011
TMCnet Customer Experience Management Week in Review - 09/17/2011
Call Center Jobs for PetCareRX Bring New Opportunities to Americus, GA - 09/15/2011
Bill Aims to Improve Filipino BPO Working Conditions - 09/15/2011
Customers Skip the Trip with an IVR System and Voice Biometrics - 09/15/2011
Bringing your Workforce Management Up to Today's Standards - 09/14/2011
simplyREPORT - Real Time Contact Center Data - 09/14/2011
Study Shows Contact Centers are Solid Contributors to Ireland's Economy - 09/12/2011
TMCnet Call Center Services Week in Review - 09/10/2011
TMCnet Customer Experience Management Week in Review - 09/10/2011
Staying Sane in the Schedule-Centric Call Center Labyrinth - 09/09/2011
It's a New Season; Is Your Call Center Tired or On Trend? - 09/09/2011
Who Knew? Google's got an Impressive Customer Care Operation for AdWords Customers - 09/07/2011
TMCnet's Customer Experience Management Week in Review - 09/06/2011
TMCnet Call Center Services Week in Review - 09/06/2011
TMCnet Chat Translation Week in Review - 09/03/2011
Cloud-Based Inbound Contact Center Lets You Have it All - 08/30/2011
The Agent Performance Optimization Market Thrives Despite the Recession - 08/29/2011
Cloud-Based Contact Centers are Fluid, No Matter What They Say - 08/24/2011
Google Catalogs Helps You Find 'Things You Didn't Know You'd Love' - 08/23/2011
Is There Anything Life-Changing About Speech Recognition? - 08/23/2011
TMCnet Call Center Services Week in Review - 08/20/2011
TMCnet Customer Experience Management Week in Review - 08/20/2011
Hosted Customer Service Platform Facilitates Revenue Generation - 08/19/2011
How Not to Be Intimated When Selecting Workforce Management Solutions - 08/19/2011
Agent- Involved Scheduling Promotes a Positive Call Center Culture - 08/19/2011
IVR: Contact Centers Sign on the Dotted Line with Voice Biometrics - 08/17/2011
Call Center Jobs in Indiana Casualty of Defense Contractor Move - 08/16/2011
Aspect Debuts New Social Media Option for Contact Centers - 08/15/2011
TMCnet Outbound Call Center Week in Review - 08/13/2011
TMCnet's Chat Translation Week in Review - 08/13/2011
Business VoIP Service Provider, BroadView, Takes IP Contact Center Award - 08/11/2011
inContact Secures New BPO Client, Evidence of Growing Cloud Call Center Software Trend - 08/11/2011
Will the Hosted Call Center Make Good Cocktail Conversation? - 08/08/2011
TMCnet Call Center Software Week in Review - 08/06/2011
TMCnet Outbound Call Center Week in Review - 08/06/2011
Cloud CRM May Still be Your Father's CRM - 08/04/2011
Spanish-Language Contact Center Solutions May Further Philippines Outsourcing Success - 08/04/2011
On-Demand Call Center Operations Require New Management Techniques - 08/04/2011
Kroger to Improve Customer Experience with Oracle Agile PLM for Process - 08/01/2011
TMCnet Call Center Software Week in Review - 08/01/2011
TMCnet Outbound Call Center Week in Review - 07/30/2011
Oracle to Purchase InQuira for Cross-Channel CRM - 07/29/2011
Striking a Balance Between the IVR and Agents for a Great Customer Experience - 07/28/2011
Two Oracle Utility Offerings to Power ENSTAR's Customer Care Efforts - 07/27/2011
Oracle told by Judge Claim is Over the Top, Try Again - 07/25/2011
Credit and Collection Professionals Want More Than Auto Dialer Permissions - 07/25/2011
TMCnet Outbound Call Center Week in Review - 07/23/2011
TMCnet Call Center Software Week in Review - 07/23/2011
TMCnet Headset Week in Review - 07/23/2011
Would You 'Hangout' with Dell to Have Your Problems Solved? - 07/19/2011
Contactual OnDemand Contact Center Meets Charity's Helpline Stipulations - 07/18/2011
Leading BPO Turns to inContact after Failed Experience with Another Hosted Solution - 07/18/2011
TMCnet Call Center Software Week in Review - 07/16/2011
TMCnet Outbound Call Center Week in Review - 07/16/2011
Oracle Siebel CRM Earns Place in Gartner's Magic Quadrant for Customer Service Call Centers - 07/15/2011
On Heels of IVR Announcement, Netxcell Reveals Mobile Mapping Development - 07/14/2011
Zeacom Addresses Utilities' Challenges in the Face of New Technologies - 07/14/2011
The 411 on Enterprises' Legal Responsibilities for E911 - 07/14/2011
Will Your Next Telemarketing Superstar Be a Supercomputer? - 07/13/2011
Swiss Re Chooses CSC to Host Insurance Processing Platform - 07/12/2011
Oracle CRM On Demand Release 19 Provides Cloud Extensibility, Mobile Choices - 07/12/2011
TMCnet Call Center Software Week in Review - 07/01/2011
TMCnet CaaS Week in Review - 07/01/2011
Speech Recognition Apps Preferred Over Touch Screen on iPad - 06/29/2011
Predictive Dialer Technology Didn't Violate TCPA in Wells Fargo Case - 06/29/2011
GMT Planet Improves Customer Experience and Work Balance for South Carolina Credit Union - 06/28/2011
First Oracle VM Template for MySQL Enterprise Edition Launched by Oracle - 06/27/2011
New Semi-Automated Assisted Keying Functionality from A2iA a Boon to Accounts Receivable - 06/27/2011
Debtor Daddy Serves as a Right Hand to Accounts Receivable - 06/27/2011
Simplicity and Cost-Cutting Cited For Cloud Popularity - 06/24/2011
Performance Management and Coaching Take Center Stage in Providing a Positive Customer Experience - 06/23/2011
eLearning Facilitates Better Performance Management and Coaching - 06/23/2011
Oracle Completing its Customer Experience Management Solutions with FatWire Acquisition - 06/22/2011
Premise-Based Communication Solutions Still Thriving - 06/21/2011
Google Wants Billion-Dollar Figures in Oracle Copyright Suit Kept Under Wraps - 06/21/2011
TMCnet Call Center Outsourcing Week in Review - 06/18/2011
TMCnet Contact Center Solutions Week in Review - 06/18/2011
The Enterprise-Level Cloud Could Bring Call Center Agents to a Restaurant Near You - 06/17/2011
Knowledge Management Search vs. Internet Search: What's the Difference? - 06/16/2011
IVR Systems: Mobile Operators Gain Edge with Joined Account Rating for Multiple Mobile Devices - 06/15/2011
Performance Management and Coaching Techniques Reawaken Brand Loyalty in the Travel and Hospitality Industry - 06/15/2011
Contact Center Software Empowers Insurance Company to Effectively Handle Large Call Volumes - 06/14/2011
TMCnet Outbound Call Center in Review - 06/12/2011
TMCnet Outbound Call Center in Review - 06/11/2011
TMCnet Call Center Software Week in Review - 06/11/2011
Knowledge Management to be Transformed by Video and Social Collaboration - 06/09/2011
Cloud Telephony APIs Gaining Footing - 06/09/2011
Data for Data's Sake Doesn't Cut It in Multi-Channel Campaign and Lead Management Software - 06/09/2011
InfoCision Brings the Dream of Working at Home to Elkins, West Virginia - 06/08/2011
Revealing the Reasons behind Customers' Answers to How Am I Doing? - 06/07/2011
A Dust Storm Follows Oracle's Donation of OO.org to Apache - 06/06/2011
TMCnet Call Center Software Week in Review - 06/03/2011
TMCnet IVR Week in Review - 06/03/2011

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