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David Sims - TMCnet CRM Alert Columnist[May 26, 2005]

TEC Offers ECM Evaluation Center

By David Sims, TMCnet CRM Alert Columnist


Montreal-based software evaluation firm Technology Evaluation Centers has created an enterprise content management evaluation center to �help companies navigate through the demanding process of choosing an ECM software solution,� according to company officials.




Enterprise content management allows organizations to capture, manage, store, reuse, and publish their content to support the different processes within their business.

TEC �and other research firms� think ECM is �on the rise� as one of the most important business drivers for the near future. TEC has tracked increases in customer demand for ECM selection projects, with numbers growing seven-fold since 2004.

Over the next year, the company�s projections suggest that revenue in licensing for ECM will grow from $1.28 billion to $1.86 billion through 2009. �Due to current governance and regulatory compliance regulations, ECM will become more and more important in order for organizations to be able to meet the requirements of these acts,� thinks Hans Mercx, ECM and BPM analyst at TEC.

The TEC ECM Evaluation Center (http://www.ecmevaluation.com/press)  �enables end users to match their requirements to the functionality provided by a variety of ECM solutions,� according to company officials: �Organizations can use the center to analyze vendors on approximately 1,200 criteria covering ECM functionality.�

Vendors presenting solutions for comparison include 80-20, AMCO, CentricMinds, Crown Peak, Day Software, Emojo, Hannon Hill, iUpload, Kentico, Numotion, Serena, SilkRoad Software, Stellent, and Snakeware.

The TEC ECM Evaluation Center (http://www.ecmevaluation.com/press) covers a broad range of features from content acquisition, approval and syndication, to document management, record management, digital asset management, workflow, and publication of the actual content.

TEC claims that �research by The Standish Group shows that 52.7 percent of IT projects cost 189 percent of the original estimates. This represents $75 billion yearly that is spent on failed IT projects in the United States alone.�

Organizations are �losing billions of dollars each year because they select the wrong hardware, middleware, and software, which is due to inadequate vendor information and evaluation processes,� TEC claims, adding that �such losses are increasingly apparent within price-sensitive, small and medium enterprises, which require accurate IT information to be collected quickly and cost-effectively during software evaluation process.


David Sims is contributing editor and CRM Alert columnist for TMCnet.

To discover how contact centers can save money and increase productivity by making the switch to IP Telephony, be sure to attend TMC's IP Contact Center Summit May 24-26, 2005, in Dallas, Texas. IP Contact Center Summit is co-located with the Speech-World conference, where you can get expert guidance in the deployment of speech technologies to strengthen customer relationships.


 

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