[May 25, 2005]

OnviSource Restructures Contact Center Subsidiaries

By David Sims, TMCnet CRM Alert Columnist

Plano, Texas-based OnviSource, a holding corporation that owns and operates three subsidiary companies, has announced completion of the merger, acquisition and restructuring of its subsidiaries: Business Solutions, Inc., CadCom Telesystems, Inc. and Axius Portals, Inc.

OnviSource's three subsidiaries have a combined 20 years of experience serving more than 300 contact centers across North America and thousands of business enterprises.

OnviSource offers call center vertical applications and tools, hosted portal services, enterprise telecom access services, and contact center outsourcing services for sales, marketing and business operations. The company has earned some of the highest performance awards in the industry, including multiple-year recognition by SBC.

The new company is headed by Chairman and Chief Executive Officer Ray S. Naeini, a senior industry executive with 25 years of experience in building and growing high tech companies, who has brought together a management team of senior industry experts.

"The completion of this 18-month effort is a major milestone for the company and for our customers. We have created an organization uniquely structured to maximize the values of today's contact centers by enabling them to generate incremental revenues and become an integral part of other business enterprises," said Naeini. "Our proven technologies, software products, call center facilities, and outsourcing services -- all used by our customers over many years -- are now integrated to offer a new growth path for the entire call center industry."

OnviSource’s technologies and software products, combined with their call center and hosted services position the company as a one-stop shop for helping “call centers grow, business enterprises to obtain the most optimized telecom access services, and telecom service providers to effectively outsource their business functions,” according to company officials.

"Our strategy is centered around offering OnviSource's core capabilities in contact center-based vertical applications and related outsourcing services. Our synergistic subsidiary companies deliver these core capabilities through their own integrated and market-focused solutions," added Naeini.

David Sims is contributing editor and CRM Alert columnist for TMCnet.

To discover how contact centers can save money and increase productivity by making the switch to IP Telephony, be sure to attend TMC's IP Contact Center Summit May 24-26, 2005, in Dallas, Texas. IP Contact Center Summit is co-located with the Speech-World conference, where you can get expert guidance in the deployment of speech technologies to strengthen customer relationships.